SANS MATIN Reviews 

I recently ordered a pair of shoes from Sans Matin and, while my first pair unfortunately had a small defect, the way the team handled it completely won me over as a customer.

Their customer service was outstanding — Tsholo was quick to respond, kind, and went above and beyond to resolve the issue. They arranged a replacement pair straight away, kept me updated throughout the process, and made the whole experience stress-free.

It’s rare to come across this level of care and professionalism, especially from a small business. The shoes themselves are stylish, comfortable, and clearly made with quality in mind. I’ll definitely be coming back for future purchases and recommending Sans Matin to friends and family.

The customer service is outstanding. I have never worked with an internet purchase and received such a quick and helpful response ever! Not to mention - excellent products as well.

Sans Matin makes incredible sneakers. They are very stylish and more importantly, extremely comfortable. Their website is great and the shipping time is fast. I won’t buy sneakers anywhere else!

My second pair of sans matin, a beautiful colour, and so comfortable from the first wear. Fab product and a great price in the sale too!!

I've had a couple platform shoes in my life, but this one tops the list. They're light, comfortable, fits my wide shaped feet WHICH is a must. They help me do my hairdressing jobs well, they give me some height, because I am quite small. I saw the shoes, because of some video that featured Trinny (apologies if the name is wrong). They won me over instantly

No hassle order and delivery, came nicely packed too. Would definitely consider getting a second pair!

I ordered a pair of Gaia trainers for my holidays. I ordered them in plenty of time, however, they was a hiccough in the delivery department. I immediately got in touch with Customer services who were absolutely fabulous. The ladies name was Tsholo and nothing was to much trouble. She was always extremely quick to answer any emails I sent and was helpful, friendly and polite. I received the trainers in time and I’m delighted with them, the quality and the fit are superb. Tsholo, thank you once again for being such a star. Chris Jennings

Bought a pair of shoes from this awful company. they don’t have a customer support team, reached out to them on various social media channels with no response. Item arrived 2.5 weeks after purchase. The material is cheap, plastic looking and uncomfortable. Don’t buy from these guys please. The only reason I bought it is because they are a UK company, which I now regret as I can’t even return them. Avoid like the plague

The product is such good quality!
Such soft leather. The customer service was quick efficient and much appreciated.
I would definitely buy again!

Fast delivery, beautiful trainers. A tiny bit on the small fit I'd say.

After several attempts at ordering other brands online I was about to give up, glad I didn't as these trainers are so comfortable, stylish and a great fit, I'm a 7 so ordered a 40!, perfect, also arrived in a couple of days. Thoroughly recommend Sans Matin 👌

I absolutely love my trainers. I bought the original pair. The leather is buttery soft and they are so elegant. I wear them with trousers or a skirt.

Absolutely fantastic customer service.
I was unable to find a size that suited my feet but after speaking to customer service I was advised that after a change in manufacturer, a replacement may well be more comfortable. How right they were. Now I have a pair of super smart, gorgeously comfortable trainers.
Thank you so much

Excellent company with literally the comfiest shoes - you will not be disappointed. I have two pairs, my husband has one, and I'm soon to have more. Such amazing quality.

When my Sans Matin shoes arrived, I was pleasantly surprised on how great they looked. When I put them on, they were so comfortable. They are now my go to shoes. They look so stylish and feel great on my feet.
I am a future customer for sure.

Sans Matin exemplifies luxury and stylish trainers at a great price point. I have purchased their low profile white Original C20 and the Engel hightops and was very happy with the shoes’ comfort ability right out of the box! I would recommend this brand to anyone looking to stand out from the usual trainers in the market.

San Matin was so easy to work with, the platform sneakers I bought are super cute. I took them on a trip to Paris and felt I looked good there and my feet were comfortable. I walked over 18,000 paces per day while enjoying the sites. At the end of each day my feet were fine - no aches or issues. From when I made my purchase until the sneakers were delivered I was kept informed of the progress. I am very delighted with these sneakers. Of course I love wearing these at home and get complements on how cute they are, I always share that they are also comfortable and the name of the company so "they" can buy them too.

I have been looking for stylish platform sneakers but most say they are “hard to break in” These are amazingly comfortable and I get so many compliments on them. Definitely recommend spraying with suede protector - to keep them in good shape (i already had a “kit” from my uggs. Ive already purchased my 2nd pair - the blue ones. !! Wish they came in Pink :)

PS with whole sizes I had to go up to slightly bigger size but its only made them easier to slip on and off - the sole is cushy like my Hokas

I had an issue with my order (issue with delivery service, not with the brand itself) and the customer service team resolved it immediately, and were kind and helpful along the way. Great experience (and I love my shoes!)

Best ever. So comfortable and will be buying another pair!