SANS MATIN Reviews 

I had an issue with sizing (they run big). After an initial glitch with customer service, Tsholo resolved it with empathy and grace – truly second to none. I’m very grateful.

The shoes themselves are gorgeous: butter‑soft leather, beautifully designed and lovely to wear. The packaging is also lovely, and it’s clear they were made with care. I also really appreciate the use of recycled materials wherever possible – it’s a thoughtful touch that makes a real difference when buying from a small artisan brand. Recommended! 😊

My first purchase of Sans Matin and despite the fact that I was cyncial about the comfort and style, they have not disappointed!! Fabulous service, packaging and delivery. The shoes are clearly superb quality and are super
Comfy!! Cannot wait to wear them “out out!”.

Shoes did not fit but seemed good quality. However, customer service was really poor. I asked them to cancel one order and they cancelled the wrong one. I returned some shoes but did not get a refund for 4 weeks despite receiving a notification that the shoes had been received. If you use this company I advise you to keep all correspondence, proof of posting etc.

I love these trainers. I’m on my second pair now, I wore my first pair constantly.
They are the first trainers I’ve ever had that are blister free from day one! So comfy I can walk all day in them and I do regularly.

I had an issue with one pair, it was a manufacturing fault but customer services couldn’t have been more helpful and they sent me a replacement pair without question! Awesome service!

I wish I had read the reviews on trust pilot before I ordered from this site. It appears to be common practice for this company to take up to 3 months to refund their costumers. Please do not order from this site, if you are unsure you will like the trainers or the fit required as getting a timely refund (up to 14 working days as stated on their website) appears impossible. I have only waited 18 working days now so guess I have a few more months to wait.

Sans Matin trainers number 4 purchased! This time 'The Mag' in a great shade of green. True to size - I'm a UK 7. 5 and find size 41 just right for me. All the SM trainers are supportive of my feet and comfortable

Utterly appalling customer service. I have been awaiting a refund for 3 weeks. They barely reply to emails and do not have a phone line to call. I would not recommend them which is such a shame as the trainers are fab.

Second pair I have purchased. They are a perfect fit , I am a size 39 with wide feet and they are perfect. I got a white pair and they look great with jeans or dresses,

First pair I bought was The LORCAN. Was so impressed I had to buy my second pair of Sans Matin, the TATA. Just love this brand as they are super comfy, love the design and such good quality. Easy to place order and fit is really good as per their online sizing advice. I have difficult feet and these are just ideal, can walk in them all day. Delivery quick without any problem. Can highly recommend.

I bought a pair of size 37 shoes after following the sizing instructions (my regular size is 38). The size 37s were v small so I returned and bought size 38. These too were too narrow so I returned via the post office with proof of delivery however san matin have just told me (3 weeks after my return) that they have not received my returns. So I would not recommend this brand. It was my first & last attempt to purchase what looked like great trainers.

Still waiting on my refund avoid this company dont buy from them contantly fobbed off

Desperate to find comfy, chic shoes before embarking on tour round Japan . After much research I opted for San Matin. They advised on my size, depending on style I chose. I bought a pair of The Lola in 36 as advised and 37 for The Helios. All I can say is the whole buying experience from advice to delivery was faultless. I averaged 17,000 steps a day in Japan without a problem. Extremely comfortable. Would recommend and buy again .

Unfortunately I did not like the style when my order arrived. Returned it the first week of January, and only just received the refund....3 MONTHS later !!!!!
Appalling customer service. Now look at similar reviews, it would seem that this is normal practice. Will certainly never consider ordering from them again.

Returned as didn’t fit. They acknowledged return very quickly but still waiting for refund. Not impressed.

Average trainers for luxury price. Arrived with very short laces. Not worth the money and I returned. The refund took a very long time. A few weeks. Not impressed at all. Avoid is my advice!! Other brands are superior.

Lovely trainers - smart and comfortable- fit perfectly - fast service - will definitely order again

Poor customer service, returned as they were too big, they are very expensive in my opinion better and cheaper brands to be found. very slow refunding, They acknowledged return 21/2/25, I am still waiting for refund

Very well made and so comfortable. Great style - unique. Well worth the money.
Going to buy another pair soon.

Trainers were too big, so returned them, Sans Matin received them back on the 31st January 2025, to date no refund. Will not be dealing with this co.pany again. I have had emails stating refund will be paid in 14 business days, it is now well past that.

Gorgeous quality, exceptionally comfortable. So pleased with them, well worth the price. Go with everything