SANS MATIN Reviews 

I ordered a pair of shoes that I knew were going to be uncomfortable immediately - they are very high at the back of the heel. I swiftly went through the returns process but we are now into week 3 and no sign of my money. I even had to pay an extra £2.50 to make the return. Be warned about buying from this retailer!

I purchased 4 pairs of trainers from this company on 04/10/2024, cost £591.60. I kept 1 pair and swiftly returned the unsuitable 3. No refund forthcoming. I was told that this company apparently operate an ‘up to 14 working days’ refund policy. It is working day 15 now, as I write this, and no sign of the £454.25 refund.
The trainers themselves are nice, and I have no issues with the product.
I feel compelled to highlight this issue, as I would not wish others to fall foul of this..

I've just ordered my third pair of Sans Matins trainers. They are the most comfortable trainers I've ever had, they are beautiful as well! I should know, I've had only trainers for years because of neuromas, spurs and arthritis on both feet. I have found your trainers are soft but strong, keep my feet healthy and beautiful too. Everybody compliments them and the company ethos appeals to me. Well done and thank you.

The inside heel of the shoes wore out within 8 months. I emailed a photo on a Sunday, and received a reply the same day. They asked for a photo of the batch number, which I sent. The replacement shoes arrived on Tuesday. Fantastic customer service.

I'm sure the shoes are lovely for those people who find them a good fit. I did not, and chose to return them. Received an email saying my returns had been received on 7th August. It's now the 29th August and still no refund, despite my chasing multiple times. Shocking service. DO NOT USE.

Incredibly comfortable, beautifully styled flatform shoes. Very soft leather, with cool details. I love them! All sent really quickly in gorgeous packaging. What a treat! 🥰
Will definitely save up for another pair.

Shopping and customer service experience was great and the shoes looked beautiful when they arrived. Owned and worn them for a few months now. They are soooooo comfortable and I always get lots of compliments. So happy I bought these shoes and will definitely go back for another pair when (actually if!!) they ever need replacing.

There product is below average. They should be brought up on criminal charges for there finance agreements.
DO NOT PURCHASE .....

I've now purchased 2 pairs of Sans Matin. These are the most comfortable shoes I've ever had, I wear them all the time. For the first time in 30 years following a rtc I have no back pain and they fit like a glove! I wear these with orthotics and Sam's Matin accommodate them very well, not many shoes will do this and still look so stylish They look great with everything too. I love them!

Great sneakers of excellent quality that really are comfortable. Customer service was also responsive when I wanted to enquire about availability and stock. My wife ordered a pair too and needed to exchange for a different size. This process was also slick and helpful.

Recently purchased my first pair of San Matins (Tata) and I LOVE THEM! Certainly won’t be the last. Beautiful design and quality leather. Great service and packaging. They have a very distinct look and feel great on, very comfortable.

Have looked at these for a year but decided to go for it. There was a discount. Had to preorder but it took no time really. I love them. No breaking in. Very stylish. Trying to keep these in pristine condition to wear with dresses… I’m 5ft 3 so love the platform sole…

I have ordered a few times now. Never had any issues with returns and exchanges. Now own a couple of pairs and they are the most comfortable trainers I wear. They are pricey but I have made use of buying during the sales.

I ordered 2 sizes to try; I’m between sizes. I saw them advertised in main UK stream media many times, including reputable ones who obviously didn’t check the product quantity but endorsed them. I regret not checking reviews before buying. One pair was my size, I wore them indoors for 10 min. They rubbed terribly at the back. I decided to return both pairs and informed customer service of the reasons. They received the goods in a few days, but I received my money after a month after threatening legal action. I buy online only from what I think are safe outlets. This was the worst experience. Product is badly designed and the returns process is terrible. I wonder how they still stay in business. The whole experience was in UK.

Shoes are amazing plus customer service is amazing and very helpful

These shoes may be amazing but think twice about ordering if you think you may need to return. I have had to chase my refund after the published 14 working day period. I have had a response apologising and confirming that a refund has been processed but that this may take up to 10 days. No sign of it yet. This is the longest period I have ever had to wait for a refund and I am not convinced it will happen based on other reviews here.

I’ve looked at this brand for so long but was too high a price point. However I took the plunge when they had a good discount. Love them. Very stylish. Very comfortable but not quite as comfortable as my FitFlop ones but these are def more stylish…

So comfortable I’ve just ordered another pair!!

I love the shoes, however the discrepancy between regular sizes is bigger than usual!

I hope someone will forward the message to CEOs. Would buy multiple pairs if u change it. I hope you take feedback seriously & improve. It has been a painful experience with sizing…

Really want the shoes, but the sizing discrepancy makes me not want to buy them! I look forward 2 acknowledgement of this issue

And truly hope you will take active steps for it & start offering half sizes as soon as possible.

Thank you in advance!

Comfortable and beautiful shoes. I didn't even have to wear them in! Only pair of shoes I took to Venice and I walked in them for 2 days straight and they did not rub once, such good quality. Got lots of compliments on them too.