SANS MATIN Reviews 

Hope you like them as they make it so difficult to return! Also not a good fit, very stiff around the ankle. Definitely not a cushioned, comfortable fit!

I purchased the Lala trainer online in late summer 2023 in my normal size 37. Unfortunately these were too big but I was very easily able to exchange for a size 36 which fit snugly, but felt comfortable. However, I ended up saving them for nice spring weather and only wore them today for the first time when I went out for lunch in London. I live a 10 minute walk from the train station, and then all the rest of my steps today were short walks around central London to and from tube stations to a restaurant and cafe. Both of my heels are absolutely raw from the experience, despite an emergency stop halfway through the afternoon to put giant plasters on each. This seems to have done little to stop the incessant rubbing. By the time I got home, I could barely walk. I’m struggling to think of any shoe I have ever worn which have done this much damage to both of my feet - and in one afternoon, with very gentle walking. By comparison, I recently spent less money on a pair of Hoka trainers and then wore them for their first outing on a 16km walk along the south coast and had not a single blister. It is safe to say I would not purchase Sans Matin again. For those who find them the most comfortable shoe they have had, congratulations you lucky people - but my goodness, that is the polar opposite of my experience. I will investigate if possible to find a way to break in but there is something about how the heel rubs constantly which I think is not going to be just a matter of persistence - and in any case, the idea of putting them on again right now is eye watering.

Order SM18190: The LALA.
Order arrived on 13th of April, return arrived to them on 18th of April.
After 1 month, I am still waiting for my refund of 164£. I have now opened a case with PayPal.
Decided to return as they are very uncomfortable and quite heavy.

Love the look of the trainer, but they did give me bad blisters. San Matin did contact me to understand the issue and look how to improve - great client experience

Really disappointed. These trainers are really not comfortable and certainly not worth the money. Love the look of them but they really hurt my feet. After sales team were disappointingly bad. Nothing good about my experience of Sans Matin. I will not be purchasing again.

What a fabulous shoe. Wonderful customer service.
These shoes are a fantastic style, high fashion and high comfort. They fit slightly large so I went down a size and the exchange was fast and efficient.
Great with so many outfits and even on the first day of wearing them I was asked four times where I bought them. These will be my Summer go to shoes.

Was really excited to wear the shoes and paid $200 for them, but the order never arrived. I contacted the email address from the order but they never wrote back :'( Seems like a scam company.

Very disappointed. Customer Service was slow - had to email repeatedly to find out where my order was; one style not in stock for over 4 weeks so requested a refund which was also slow to be processed. The style that was in stock were really uncomfortable, not soft leather at all but really hard and cheap feeling; one size damaged on sole and the fit was dreadful - 40 way too small and 41 way too big !!! See other negative reviews that said the same. Overall really disappointed and I had to pay a service charge to return them!!!!

First purchase and unfortunately the shoes didn’t fit. The return process was easy enough but they deduct a service charge for a refund. They take 14 business days to review before they make a refund! This process needs to be quicker I do not recommend this company based on their customer service.

Gorgeous trainers, lovely design and super comfortable. Like all trainers they need wearing in a little and this did hurt a bit but that’s all part of new trainers. Packaging was a nice surprise too.

Beautiful shoes - stylish and comfortable, and well-made. Came in lush packaging too. And a size 8 is a proper size 8 (42!)

Very comfortable and stylish. The delivery was fast, from when I placed the order and then exchanged the order for a suitable size, which was a seamless process. I will most certainly purchase from Sans Matin again for trainers. The price might be a bit expensive, but it’s worth it for the style, comfort, excellent customer service & prompt postage & delivery service.

I absolutely L😍VE this brand!
Maybe I am bias, but I can’t fault any of the designs. I have the C20, The Ludo and now The Lala. Quality is excellent, the only ones I had a blister with on the initial wear were the C20, but other than that they look smart with any outfit & I love the addition Dust Bags you get with each pair.

Ok trainers. But not comfortable as promised. The leather is hard. My partners has blisters on his heel after a short walk. Would I buy them again? No. I expect a pair of trainers to be comfortable from the start for this price.

Bought some shoes for my girlfriend, which then I returned. I’ve sent the shoes back over 3 weeks ago but still haven’t my refund. Have emailed 3 times, still haven’t heard back.

I ordered two pairs of trainers (in two seperate orders). The trainers are a really lovely design - they just didn’t work for me. I must be between sizes.

Returned them and got confirmation 12 January 2024 that they had been received.

Their website says that they take up to five business days to process a refund. After ten business days/ two calendar weeks I had still not had my refunds.

I emailed and chased got one refund through for one order. Had to chase again to get the second refund.

The trainers are lovely and every communication I have had with them has been polite but they really need to up their standards when it comes to issuing refunds promptly - it’s a really important part of e-commerce.

Shipped quickly and laces are beautiful, good quality like the original ones when my trainers were new but clean!

I've just received my 2nd pair from this company.I love everything about them - so stylish & very comfortable.Delivered quickly & lovely presentation with a dust bag.I can see myself building a collection over the coming years!

I love my new SM trainers. These are my first pair (The Eduardo) and I will be purchasing another style as soon as I can! They are super comfortable, just as advertised. The ordering process was easy and the trainers arrived quickly and communication was great. Thank you SM!

Most comfortable and stylish trainers. The delivery was fast from when I placed the order & I exchanged the order for a suitable size, which was a seamless process. I even got a birthday discount, which was very beneficial. I will most certainly purchase from Sans Matin again for trainers. I won’t be buying trainers from anywhere else as long as Sans Matin keeps up with making stylish and comfortable trainers. The price might be a bit dear, but it’s worth it for the style, comfort, excellent customer service & prompt postage & delivery service as well. Well worth the 5-star rating.