Santander Consumer UK plc Reviews 

Don't bother trying to get through on the phone. This is my third attempt.
They don't answer......ever.
All I wanted to do was make a settlement payment.

On hold for hours as their web form is as useful as a chocolate teapot only to be cutoff at 5pm sharp.

Tried their web chat and get told "Oh we can't generate and email settlement figures" (like every other finance provider can) "you'll need to wait for it to arrive by post". Utter joke of a company, stuck in the dark ages.

I wish I could give them 0 stars but that's not technically possible.
I paid my balance in full (vehicle finance) on 15th September, I was expecting the clearance in the following 2-3 days. On 20th they took another installment from my bank account. Today, on 26th September, my agreement hasn't been settled yet nor the money from that installment refunded. I emailed the customer services on 20th to ask for clarification, they never got back to me. I also had countless of telephone discussions with basically some bots, because I'm not sure I can call them humans.The level of incompetence is outrageous.

My insurance company paid Santander in full for my car finance after my car was written off.
Approx 10 days later Santander decided to take another car finance payment of £459.04 from my bank account. After numerous emails, several hours holding on the phone for days on end I finally got through.
Their explanation was they had to wait for a bank transfer from Churchill to clear...I've never heard of anyone having to wait for a bank transfer to clear.
Now they tell me I have to wait another 10 days for my payment to be refunded.
I asked for interest to be paid for them taking money which they were not owed as I paid extortionate interest on what I legally borrowed off them...he said no I'd be refunded what they took.
I'll never take out any type of finance with Santander ever again.
I'd advise anyone to bank locally.

Horrendous customer service it is actually impossible to speak to someone at Santander over the phone every time I call I am on hold for over an hour before bring cut off very very frustrating would not recommend using Santander to anyone. Terrible Terrible customer service 😤😤😤

Tried calling them to discuss mortgage options. Waited over an hour with t
He same repetitive answer message.
Phone battery finally gave up.
Someone at Santander needs to look at customer services, which following my experience is a bit of a joke

Never trust a Spanish Bank - they regard your account as their money not yours! La Caixa refused to close my Spanish Account but blocked it. They continued to charge me for using it. I wrote a cheque for 27000 euros to be paid into my Cahoot (Santander) account after discussing the matter with Cahoot. I was told it could take up to 2 months to clear. It was retuned unpaid after 2 months. La Caixa refused to tell me why and Cahoot refused to ask them. I then noticed £270 had been charged to my Cahoot Account for bouncing a cheque on myself. Cahoot never enquired as to what this related to, and have refused to assist further. After 12 years as a customer, I shall be taking my account elsewhere and suing them.

Where to start - no response to a submitted web form, no response to a contact us email, no answer when trying to phone...... Your customer service is awful..... Im not surprised at your low rating on here..... Just respond to my email request and treat your customers with a decent amount of regard.

If I could give them a zero I would. I got a vehicle back in 2018 with Santander for my loan. At the time I had no choice because I needed a vehicle to work as a single parent. I was working almost five jobs still struggling trying to get this vehicle paid off. 2020 hit and I was able to get a request for help for a month. So I paid what I could etc etc and I was still having trouble trying to pay it. So I called them up again trying to get help and they rejected me okay then. So I still try to pay what I could when I could, still falling behind. So I called them again probably around the end of 2021 beginning of 2022, I asked them how much I have paid off on this vehicle. They told me I paid about $14,000 and then I asked them how much I still owed, they said 17,000 and the vehicle at the time when I purchased it was 20,000. So only $3,000 has gone into this vehicle. I'm not going to lie when I heard that I was immediately upset. I have worked five jobs trying to pay this vehicle off for what? I know I have a high APR but that's a little ridiculous that only $3,000 has gone into a vehicle but I've been paying for over 4 years. I stopped paying because that pissed me off. So now my car is getting repossessed as of today or tomorrow, they wouldn't work with me about making some type of payment arrangement of what I could pay. They kept telling me I wasn't qualified anymore. So they have just gotten all this money out of me me struggling to make sure I have a vehicle to work and get my children to appointments and everything. And I did my very best

I have been trying to ring them today, and have still not got through- over 3 and a half hours on hold. It's hard to see how they can still use Covid as an excuse for this appalling customer service.

Awful customer service. You can never talk to anyone, hold times are always over an hour and automatically cut you off at 5pm. No one wants to help and the online chat service is useless

Absolutely appalling service! Tried to get through on the phone for 3 hours today only to be met with the call center has closed! Wanted to pay my final settlement for my car early and couldn't make the payment online as the system is out of date and backward leaving me in a position where I could do anything!

Needed my settlement sorting before purchasing a new car and can seem to get hold of anyone to get anything sorted!

PATHETIC!

What a terrible experience dealing with this company is.
I needed to retrieve my property deeds and have a nominal 50p mortgage charge removed from them - inherited from an Abbey National mortgage Deedsafe scheme paid off in 1993.
Here is where the fun begins - for three days running I attempted to contact customer services (without success) for a total of 6 hours. By this time I had almost lost the will to live so I presented myself to the local branch, explained the situation and told them I wasn't moving until my problem was sorted. Two and a half hours later (after tying up one of their pokey glass cages, a Santander telephone and a bemused assistant we finally got through to customer services!!! She was able to put me in touch with the Abbey Nationl team who said they would sort things out in 7-10 days. I LIVE IN HOPE - but will NEVER use this company again.

Made to endure ridiculously long holding times whilst being forced to listen to the hideous, brain damage inducing, holding jingle on a loop. When you finally get through to a person, you can barely get your query out before they put you on hold again and back to the stupid jingle, hold and hold and hold, then get cut off without warning. Arrrgh!
What a pathetic service from one of the biggest banking brands in the world, a financial giant managing billions of customer £s. You cannot blame COVID, short staffed, heatwave or whatever excuse is convenient. Whoever is responsible for this utter joke of a service needs to be sacked. Where is the customer management and why isn't this a priority?! I'm fuming that I have to waste my valuable working time on this utter disgrace of a company. LOOK AT ALL THESE NEGATIVE REVIEWS! FOR GODS SAKE SORT IT OUT

Poor, poor, poor!!!!!! On hold for 2 hours and then cut off. If you are going to rob people at least give them good service.

Cannot get through to anyone on hold an hour and a half, no one responds on the chat and online forms dont work! terrible terrible customer service

If I could give these 0 I would, what an absolutely poor company. Missed a finance payment due to covid hitting and customers cancelling all my work. Tried to explain this to them and they couldn’t care less! Avoid

Very disorganised and incompetent company. Do not use this as your finance company. Stay very far away from them. They have negatively impacted my credit score wrongfully for 3 months in a row now. Staff don't have a clue what they're doing, and phone line wait times are abysmal. AVOID AVOID AVOID!!!! Find a different finance company for your car and do not use Santander Consumer Finance.