Santander Consumer UK plc Reviews 

Got a bike though them payed off and there still saying I owe more money. Definitely not doing there job properly. This is how people get a poor credit score over there mistakes . Not to mention I was waiting to speak to them on hold for over 45 minutes .
Definitely don’t recommend!

I bought a car through MG on 16th August brand new, it had nothing but faults, has been repaired twice with continuing faults. Tried to reject 3 times was told this wasn’t possible, got the ombudsman involved in the case, case handler sent resolution to Santander and they have completely ignored this for 2 weeks, today is the final day to respond. Putting customers through this stress and inconvenience is not appropriate nor is it fair!! I am absolutely mortified by the customer service I have received especially when calling up 2 days ago only to be told that they would no longer speak to me as the Ombudsman are involved!!

Partner has pcp finance with this company. The customer service is terrible, taking 30 minutes to even talk to someone. Something simple like adding a private reg becomes impossible as they say they don’t receive any paperwork, and refuse to do it over the phone. When the PCP ends you try settle, they say wait for letters through the post, then send the wrong letters. Avoid like the plague.

Absolutely disgusted by the customer service of Santander in UK. Is one of the most unprofessional, untrained, inexperienced customer service provider that I ever met and this is a WARNING for all of you in UK looking to deal with them: DO NOT!!! Stay away from this people, they cannot even handle a phone call, they will shut the phone in your nose cause, they will never sort out your issues and you will never be able to speak with anyone competent ever! This is from far the worst experience I ever encounter with a lender. STAY AWAY FROM SANTANDER AT ALL MEANS!

I have my car PCP with them. I spoke to them last week about paying a lump sump into my account to reduce the negative equity on my car which I am in the process of selling. I did a bank trasfer and immediately phone to ask if they had received the funds. I was told it would take up to 5 working days for it to be 'allocted' to my account. No doubt a way of extorting more interrst out of me. They also said my direct debit fom the 15th Jan wouldn't be allocated until 23rd Jan?

Yesterday I went online to their chat and it was confirm they had 'allocted' both payments. I spent yesterday evening and first thing today trying to generate an onliine settlement and was receiving a message to phone them.

I spoke to someone today and was informed that I should have asked for a part settlement because as things stand my account is in credit and they would just keep taking monthly payment from that. I pointed out that no one last week told me this. I asked how long this would take to deal with and was told I would get a letter in about 2 weeks!

The operator said she would 'try' and push the dedicated team about this and that I should phone back tomorrow not holding my breath.

This potentially is going to cost me the same of my car as motorway can't advertise it until I have a copy of the settlement.

Shocking

UPDATE 24/1/23
Wan't actioned until approx 17:00 hrs last night. Still unable to genrate a settlement today!

Scam Total scam.
It was very first time with this car finance provider.
Worst, avoid. I would have never signed the agreement if I have seen other reviews as well.
I have been introduced as evolution finance when I purchased the car from Cazoo.
Avoid it.
I have used other car finance before but this one is the worst of the worst.

Worse Customer Service i have ever experienced. No one ever replied to emails, the phone staff are clueless. Mazda could do a lot better !

Unfortunately I’m joining the majority in saying this company is woefully poor and if I was Volvo I would reconsider who provides finance. As a global company you would expect a professional yet friendly service but again …. Yep you guessed it it’s amateur at best.

You can’t contact anyone, when you do call it’s always another department who is unavailable. I had a lease over 3 years and within 20 days of the contract expiring I decided to return as I was away on business for the date it was due to be returned. The over mileage fee arrived and in the interest of balancing this review that was reasonable with a good will gesture buffer then standard charge as per my contractual agreement. Then the vehicle return using the industry standard the car was immaculate but they send BCA ( auctions ) despite that I disagreed with a superficial scratch on the bumper ( probably popping in a shopping bag ) had to sign to say I disagreed. Then another invoice arrives for an early termination even though I am within 30 days but reluctantly I appreciate it was likely in the T&Cs I signed up for. I will say my sister had a contract hire with VW no issues at all when she returned 28 days early no charge and no requirement for an MOT but Santander insist the car won’t be collected without one. Now you could argue they are looking after Volvos interest but really this is their own interests and wether it’s just this country or all countries the culture of Santander is awful. It’s archaic, unprofessional and dehumanised. I have dealt with a number of banks and credit companies in the past but Santander consumer have truly excelled themselves as the worst company in terms of customer service and consumer rights they just want your money, they don’t care. My recommendation from my own experience is use another lease company as Volvos are beautiful cars I just hope Geely Cars ( who manufacture Volvo ) review the customer performance with Santander not just the P&L because you’d be forgiven for thinking Santander consumer is run from someone’s garden shed ! Geely if you are reading this I’d be happy to provide constructive feedback on why you should reposition your contract hire arrangements with a finance provider who is fair and transparent

The customer service is dreadful i have dealt with bad customer service before but santander is on a completely different level

Raised a complaints about the car. Sent an independent car inspection technician.
There was a clear evidence the issue was raised within 6 month of purchasing the car. But still me told they wont be upholding the complaints.
Going to take the matter to financial Ombudsman now.

Purchased a new car in August 22, fault developed in September, two visits to my local Kia dealer couldn’t fix it so, in December rejected the car. Santander had the car independently inspected with their engineer concluding it was faulty. Santander refused to do anything. Couldn’t use the car so spent £5000 on a car to keep me mobile.
Involved the financial ombudsman service who found in my favour, Santander refused to accept the findings so it was reviewed again. On 3 August 23, 9 months later the Ombudsman instructed Santander to collect the car and repay the monies I had paid out. As of today, 5th September the car is still on my drive and I have to continue paying them for it as well as insuring it!
This has had a very detrimental effect on my mental health, has cost me an awful lot of money and they couldn’t care less.
Now having to look at court action despite the Ombudsman saying their decision is legally binding.
Avoid this bank like the plague, they are appalling.

What a nightmare this company is bought a car in January it broke down in march,got on touch to sort out of there help in getting the vehicle repairs that is when the fun begins,its now August and the vechicles is still broke and santander dont care they have side with the garage i bought the car from,i have two claim handler and both have treated me like they wipe me off there shoes there attitude to me stinks,gave them both all the information they need and they did not investigate at all how can a car that done less than 55 thousand miles have all 6 injection go,one handler told me he doesnt care about me or the case that i will still have too pay for the car its now getting near the end of August and this car is still broke and santander just dont care

Absolutely useless. Dealer went through Santander finance for my car I don’t know why. Santander never answer your call and worse when you ask for a settlement letter they don’t send it, now I can’t buy my ne t car because Santander won’t sent my settlement letter, I’ve asked 3 times in 3 weeks

Santander were a nightmare during my car purchase agreement. They caused me undue stress and harassment. I have received a statement today saying I owe money, although my account was settled 15 months ago

have lost my job and no money and the car was taken back as i could no longer afford to pay for it they have done nothing but hound me for money since i lost my job and i am in a emotional mental state, no compassion just after money which i dont have.

car finance, awful do not care about you as a customer, would not advise to take out to my worst enemy, just !!!!!

Santander are more interested in money over the misery they cause. I recently made an offer for a property that was repossessed by Santander which was eventually accepted by them and confirmed in writing.My son and two grandchildren who it was for were over the moon as at last they would have somewhere together.However Santander told the agents to publish my offer and welcome higher offers even though I had a letter confirming my offer. They did get a higher offer and I could not disappoint my family and finished up paying a further £14000 which I could ill afford.Also the property was advertised as being cleared which it was not and when I asked them to clear it I was told I had to do it myself or they would pull out of the deal.This cost me a further £500
They just have no morals or human kindness

I GIVE UP with Santander. My on line mobile app not working. Keep getting 2/2 letters as something happened to previous on line order. Said transaction failed! Rang so many times. Kaput. I am house bound what am I supposed to do? Can't use Amazon or on line shopping. Diabolical service!

BEWARE OF THIS COMPANY THEY THINK THEY ARE A LAW TO THEMSELVES. Asked for a settlement figure got it and paid it then got the letter to confirm they had no further interest in the vehicle and that it was settled. About a month later they sent me a letter to say I owed them £220.00 which has been disputed OBVIOUSLY as they themselves said everything was up to date this then grew to £453.00 and they put a default against me on my credit report on an agreement which is no longer live substantially damaging my credit and costing me money. When you call them they give you the run-around and keep cutting you off they are disgusting. I have written to the Ombudsman Dont do business with them they are a joke with absolutely no regard for customers.
I will be complaining to Trading Standards and the FCA in due course and will be taking legal action.

What a service.
Quick and beyond professional
It's the third time I call and my experience is just amazing.
I want to thank the lady that was in today she was absolutely amazing, not only she helped me very professionally but really brightened my day with her kindness and good mood.
I don't think I've ever given a 5 star review