Sapphireonline Reviews 

🚨 SHAME ON SAPPHIRE — THE MOST DISGUSTING CUSTOMER SERVICE EXPERIENCE I HAVE EVER FACED! 🚨

Honestly, I am beyond furious with Sapphire. The level of unprofessionalism, irresponsibility, and lack of basic customer respect I have experienced from this brand is absolutely unbelievable. I have never seen a company make a paying customer feel so helpless, frustrated, and completely ignored.

LET ME MAKE ONE THING VERY CLEAR: I PAID YOU IN ADVANCE. I DID NOT ASK YOU FOR FREE PRODUCTS OR A FAVOUR!

I placed my order and waited 11 LONG DAYS while your team kept repeating the same useless excuse: “Sir, your order is in process.” Day after day, I had to chase your team for updates. Apparently, keeping customers informed is too much to expect from a brand as big as Sapphire!

And then, the moment I sent another follow-up email, you suddenly informed me that my order had been cancelled. No proper advance notification. No professional communication. No respect for the customer who had already paid you.

WHAT KIND OF JOKE IS THIS, SAPPHIRE?

When I contacted your team, I was given excuses about a quality issue. If there was a quality issue, WHY DID YOU KEEP ME WAITING FOR 11 DAYS? Why did nobody bother to inform me? Why was I repeatedly told that my order was being processed?

Your explanations make absolutely no sense. This entire experience has been a masterclass in how NOT to run a customer service department.

But wait, it gets even worse!

IT HAS NOW BEEN ANOTHER WEEK, AND I AM STILL CHASING YOU FOR MY OWN MONEY!

You cancelled the order from your side, yet I am the one repeatedly contacting you to get my refund. Have you completely forgotten that customers are the reason your business exists?

How shamelessly can a company handle a customer's money like this? You were quick enough to take my payment, but when it comes to returning that money after cancelling the order yourself, suddenly everything becomes a never-ending process!

WHERE IS YOUR MANAGEMENT? WHERE IS YOUR ACCOUNTABILITY? WHERE IS YOUR PROFESSIONALISM?

Is this the standard Sapphire has set for customer service in Pakistan? If this is how you treat customers after receiving their money, then your brand reputation deserves serious questioning.

I am absolutely disgusted by the way this situation has been handled. It is not just about a delayed order anymore. It is about wasting my time, misleading me with repeated updates, cancelling my order without proper communication, and then leaving me to chase my own refund.

I AM NOT INTERESTED IN ANOTHER COPY-PASTE APOLOGY. I AM NOT INTERESTED IN ANOTHER EMPTY PROMISE. I WANT MY REFUND, AND I WANT A CLEAR ANSWER FROM YOUR MANAGEMENT!

A famous brand name does not give you the right to treat customers however you please. Fancy stores, attractive campaigns, and big marketing budgets mean NOTHING when your actual customer service is this disappointing.

You have managed to turn a customer who trusted your brand into someone who deeply regrets ever placing an order with you.

SAPPHIRE, YOU HAVE NOT JUST DISAPPOINTED ME — YOU HAVE COMPLETELY DESTROYED MY TRUST IN YOUR BRAND.

I expect the management to stop hiding behind excuses, take responsibility for this unacceptable experience, and process my refund without any further delay.

TAKE YOUR CUSTOMER SERVICE SERIOUSLY. RESPECT YOUR CUSTOMERS. RETURN THEIR MONEY WHEN YOU CANCEL THEIR ORDERS. THESE ARE BASIC RESPONSIBILITIES, NOT SPECIAL FAVOURS!

This is hands down one of the most frustrating shopping experiences of my life, and I will make sure my honest experience is known to anyone considering ordering from Sapphire.

MY MONEY IS NOT YOURS TO HOLD, AND MY PATIENCE IS NOT INFINITE. RESOLVE MY REFUND IMMEDIATELY!

#Sapphire #ExtremelyDisappointed #CustomerServiceFailure #RefundMyMoney #UnacceptableExperience #CustomerRights

I ordered 2 outfits for an occasion. They arrived promptly and were both lovely and as described. Sadly, I was too big for them :-( and had to return them. Returning was easy, communication good and the refund has been prompt.

2 month sy parcel deliver he ni kr rhy . In k insta email pta ni kitny time sy msg kiye h .bar bar ek he bat shuru jr k wahi pay khtam kr dyty h .DeX courier bakwas tareen service h na koi call na msg krty parcel cancel. In ko khud locatiin send krny k bad b koi response ni . Jb brand zyada bara ho jata h tb ye customer ko he tng krny lg jaty h . In sy advanced payment py to insan believe he ni krskta itna zalil krty h . Mera fvrt brnd tha . Khow i hate this

I ordered from sapphire sale 3 same outfits and got only 1 accurate rest of 2 were defected I requested again and again to send me the totally perfect and quality wise checked outfit I also visit often time my near by store to exchange or refund but they send you ordered it online from sale so email online then your issue will resolved I texted and email to sapphire online customer service again and again but no body respond how pathetic Service they are providing

Worst customer care and professionalism they directly reject the size exchange matter totally shit

I’m disappointed with your customer service. I placed a paid order 26 days ago, and it still hasn’t been delivered. The product was shown as available when I ordered, yet there has been no proper update or response to my emails.

Instead, I keep receiving automated AI replies that don’t address my actual issue. Orders can apparently be cancelled without properly informing customers, while getting a refund involves a lengthy process.

Please have a real customer service representative look into my order and provide a clear resolution.

I have really bad experience with sapphire pk I ordered my dresses 1 month ago but I didn’t receive also customer service is really bad I emailed twice but no response from the customer service

I’m writing to share my extremely disappointing experience at the Sapphire Y Block, Lahore branch.

During my visit, one of the sales staff members was repeatedly rude, sarcastic and almost threatening towards both my mother and me. He provided incorrect information about available collections and, when I asked him to help locate a specific product, directed me to find the SKU myself online. I showed him the Instagram post where it stated that the collection/products I am looking for are available online. To which his response was, “Humhe tu nahi pata aap online team se pouch lein.”

I still searched it online on the website and narrated the SKU, but, he reached for my phone and so I politely asked him not to touch it, his response was to make sarcastic remarks about the situation. Such as “Oh main is pants ko hath laga loun?”

I then moved to another cashier, but unfortunately their customer bill screens were not working. I went inside the counter at the side to quickly see my bill after asking the other cashier for permission. Unfortunately, the other guy from before came flying towards me and he went as far as telling me, “Aap ko akal nahi hai idher cash parha hota hai,” and made further disrespectful comments about his own colleagues saying they are new and have no idea. ASA he started coming towards me, for fear of being pushed I quickly ran out. His manner was extremely intimidating and unprofessional.

The store was nearly empty, the customer screens were not functioning, and the staff seemed unfamiliar with the collections available. And the funniest part, they did not print the bill at the end of it all.

This was an extremely unpleasant experience and far below the standard of customer service I would expect from Sapphire. I hope this is addressed seriously.

To much bad Experience.fake online sale . They break our trust badly 💔
We ordered three dress and one dress is missing . We provide proof but they cannot accept or refund

Very bad service of sapphire, phly to dress damage ata tha ab missing hi kr dyty, quantity pury show krty or dress miss, ab na refund kr ry buht hi gndy service sapphire ki.

Third class brand..
All the embellishments were broken and sleeves missing from the shirt

The big scammers sapphire and it's sale is . @sapphirepakistan has the most pathetic customer service I have ever seen. They refused to change the size of my article I purchased on their bahria town lahore branch opening sale even after 10 days. Since then I have been going back and forth, calling helpline, going store to store, emailing them and requesting to just change the size and it's been 1 month and to my email their response is go to store and they will entertain you according to policy. What a shame. I have posted on the same insta and despite of even trying to sort the issue , they don't even care to respond back. Pathetic customerservice behind these fancy stores they have opened. Shame , I wish I could share the screenshot of their email here, and they have been deleting my comments aswell from everywhere

Pathetic staff and protocol in store. Resellers keep the check-out lines busy for hours. They should make a separate counter for such ladies. After standing for an hour at checkout line when the ladies asked them to move resellers with bulk buying to a separate line they said it's not our policy and you have to wait. For online orders they don't keep stock in cart for more than five minutes but in store they can make personal use buyers wait for more than an hour. Pathetic is still a better word to what we experienced.

The problem is not with their staff but the upper management.
The company will collapse if they don't understand their customers, listen and treat their employees well.

I order firts time Kurta was biger then size mention I am going to return the said fee of GBP 3.27 will be deducted from the final refund amount. It's not good i order from khaadi as well if I am not happy they issued full refund next time I buy from khaadi not from sapphire

I received the Amber Dusk mist from SAPPHIRE today, and unfortunately, I’m extremely disappointed. The performance is very poor, and the bottle feels surprisingly cheap and low-quality considering the brand and price. It was also more expensive than some of their other mists, so I expected better.
I would honestly prefer to exchange or replace it, However, I’m unsure whether mists are covered under their exchange policy, as the policy specifically mentions perfumes but does not clearly mention mists, which makes no sense when a customer receives a product they’re genuinely dissatisfied with.
Very disappointing experience. I would not recommend this mist.

Absolute liars!! Sent me a faulty product, refused to refund until I told them I would report then! Eventually accepted a refund, promised me £10 voucher and 15 phonecalls later and 8 weeks wait....nothing!! Each phone call said that my voucher was being sent via email within an hour....never happened!!
Faulty suits and liars!!

I ordered 15 suit they only send 7 .I paid whole amount at cash on delivery. Complaint PK-10737735 but they are no accepting that they send only 7 suits .not issued refund .its been 15 days

This is beyond ridiculous.

I never received my pre paid order # PK-10527079. The parcel took almost a month to return, and you've had the items back for over a week, yet you're still holding both my products and my money.

Your customer service is clearly incompetent. Every reply is another empty promise while nothing actually gets done. It's astonishing how badly a simple refund can be handled.

Process my refund immediately instead of wasting my time with more meaningless apologies.

I have recently placed an order from.sapphire 3 dresses were ordered they only despatched 2 of them and dint send the third pricing 6495 ..paid full amount have emailed and called 100 times but they said they have checked there was no.mistake at their end ..this brand is doing frauds with customers if not then why havent they investigated from.their courier company and grab the culprit it should be escalated to higher authorities to checj matter seriously as its the trust we hold and they have destroyed it by not having a look on their delivery channels and standards...a very big NO to this brand they are mistrusted and no more a reliable brand in any way