Sapphireonline Reviews 

Place an online order recently. The lawn suit I received is of poor quality and the description differ from what is displayed online. I complaint about the 3pc suit, initially they replied to my emails but then suddenly stopped. Very disappointing, never buying anything again.. BIG NO NO FOR ME

Very disappointing experience at Sapphire Dolphin Chowk, Mirpur.

I visited the store intending only to exchange a suit. While shopping, I saw prominent 50% OFF signs displayed throughout the store, sale racks and garments carrying sale labels. Based on these displays, I believed the sale was active and ended up purchasing additional items worth approximately PKR 105,930.

After returning home, I realised I had been charged full price. When I returned to the store, I was informed that the sale had not yet started and that the signage and sale labels had already been put out in preparation for the upcoming promotion.

My concern is simple: if customers see 50% OFF signs, sale racks and sale labels throughout a store, it is reasonable for them to believe those promotions are active unless clearly told otherwise before payment.

I raised this matter with Sapphire Customer Care, provided all invoices and spent weeks corresponding with them. While they acknowledged that the promotional setup may have caused confusion, they ultimately refused to offer any refund or price adjustment and relied on the store’s assertion that the correct prices were charged.

The most frustrating part is that my central concern was never properly addressed: why were sale signs and sale labels displayed before the promotion was active, and why were customers not clearly informed.

I have been a long standing customer and expected better customer service and accountability. Unfortunately, this experience has left me very disappointed with both the store and the way my complaint was handled.

As someone visiting from the UK, this was not what I would expect from a major retailer. Seeing 50% OFF signs, sale racks and sale labels throughout a store would naturally lead customers to believe those discounts were available. Had I been told otherwise before payment, I would not have made these purchases.

Sapphire is a scam brand, i ordered dress from sapphire and it was mentioned that 6 buttons will be given with the dress but when i received the dress there were no buttons and when i call their centre and asked about buttons they said we are sorry buttons are finished so we can not send you buttons i told them that if the buttons were out of stock then why you people mention it with the dress, they said we are sorry we will give you 10% discount if you shop from us upto 20k rupees, like seriously again another scam, i told them why the hell will i shop from you people again? a big scam brand

I received faulty order , i returned my dress (full price from new eid collection) sapphire keep asking me to wait 2-3 working days and i still havent received money back in my account almost been 4 weeks
Unprofessional, zero customer service, horrible experience
Never buy from sapphire

With my previous experience. I belive, they are theirs who know how to pick pocket simple people.

I placed an order with them and it was printed arabic lawn with same material printed cullotes as it shown on their website and says in description
The order i recieved is printed arabic lawn shirt with PLAIN CAMBRIC trouser
I emailed them tjey did not reply
Very dissappointed
Very bad experiance

Worst experience I’ve had with a brand. I ordered a 2 Piece Printed Cambric Suit, paid the full amount to the rider, and received the wrong item entirely. Sapphire told me to go to Dolmen Clifton to exchange it, but the store said they couldn’t do anything because the article was completely wrong. Customer service then said they would “investigate” and issue a voucher. That was over a week ago. No voucher, no update, and they don’t reply to emails. They take your money, send the wrong product, and then completely ignore you. If this is what they call “investigation,” I don’t know what they’re actually doing. Such poor, pathetic customer service. Would not recommend at all.

I have had a worse experience with Sapphire online shopping. I purchased 3 articles; one article was received, and 2 were not as I had expected. I returned those 2 articles. We had called and emailed several time they are not responding. Even though they are not solving my case, is it normal? The Sapphire seems to have unprofessional staff. I have not received a refund, and I am not able to make a new purchase. My amount is stuck. I am very much disappointing 00 by Sapphire.

Bht hi ghutiya brand ha sapphire parcel ki status poochny pr call receive nhi ki or 25 days k bad ab btaya k parcel out of stock ha

Bht dhoky Baz brand ha ye 2 bar hum se ye asy scam kr chuky Hain or is bar to 25 days k bad APNA parcel status poochnypr btaya k parcel available nhi ha

Worst customer service. Unprofessional and untrained staff. Even after waiting more than 1 month package was not delivered neither it was refunded. I tried calling them more than 5 times and each time I was told a different story. Strongly discouraged to use Saphire online shopping.

DON'T ORDER from Sapphire online. My goods never arrived. Very poor response from customer service. They don't care.

I’m extremely disappointed with my recent order (Order ID: PK-9912252, Case #09995135).

I received a shirt labeled as Medium, but the sizing is completely incorrect — the chest measures over 25+ and the shoulders are dropping, which is nowhere near a proper medium fit. This is unacceptable and very frustrating.

I have already raised this issue but haven’t received a satisfactory resolution yet. I kindly request the team to process my refund ASAP.

Hoping for a quick and fair resolution.

ver bed experience
its totally scam and fraud
also missing order components
and use bed stuff
very sad and awful experience about
saphir

I am writing this to warn fellow shoppers about my experience with Order #PK-8947359 (placed Dec 4, 2025).

Despite paying the full amount of Rs. 20,302 via Cash on Delivery, two items were missing from my shipment:

Pret Culottes (Pants) (SKU: 2PESGS25V38T-SML-999)

Embroidered Lawn Shirt (SKU: 2PESGS25V38T-SML-999)

I reached out via a formal legal notice on December 15, 2025, documenting the deficiency in service and breach of contract. Months have passed, and the brand has failed to either dispatch the missing items or issue a refund.

It is deeply disappointing to see a major brand ignore a paid customer’s legitimate grievance. If you value your money and expect to actually receive what you pay for, I suggest shopping elsewhere. I am now forced to escalate this matter to the Consumer Court for a resolution.

Avoid this brand if you want a reliable shopping experience.

Maine sapphire se saree order ki usme blouse aur Patti coat missing tha return bheja parcel Usk bad koi refund voucher nai Mila totally scam hai sapphire plzzzzz yeh se kuch online buy na kery.. daily k 10 mail kerti hu koi reply nai ata highly disappoint faida Kya itny baray brand se shopping kerny ka...,

Bought a duppata some weeks ago and when I opened it today it was totally damaged. The time limit to return is overdue, so now I am fixing it myself... really bad experience. 😐😤

Sapphire is the best brand whether you see the fabric material or their customer handling team everything is up to the mark. Their designs are great and they make real sale not like other brands.

Their are some issues like sometimes you didn't receive your order and that is the problem of delivery company not on sapphire.

Other thing that they can improve is to open their wishlist option and increase the quantity of their articles in sales.

Totally scame!!!!! Don't order from sapphireonline
I ordered an unstitched suit from Sapphireonline with high expectations, but unfortunately, my experience was very disappointing. The unstitched suit I received was completely different from what was shown on the website. The color and print did not match the pictures at all.
The fabric quality was very poor and felt cheap. It was not worth the price I paid. Even though it was unstitched, I expected good fabric and the same design as advertised, but the material looked low quality and below standard.
I trusted the brand name, but this experience has really disappointed me.

Very very bad experience with online delivery...not delivered on time..after a month delivered half suit ...& most worst thing was they are not answer u well...