SaunaKits.com Reviews 526

Product - as described. Communication w. - manufacturer/supplier 10/10, w. broker 9/10. In summary - a perfect experience w. the main entities- the manufacturer and its broker. My kind recommendation to both of them is to replace the local (western WA state) shipping company as incompetent and malevolent that caused issues for all of us. Important to add that in dealing w. the local shipping issues - both the manufacturer and their broker mitigated the best solution promptly & professionally.

The sauna is awesome and the support after the purchase was great.

Very nice people. Easy and friendly. No problems.

I am still trying to set this thing up. Your instructions, assembly, lack of customer service is a big concern. Now my heater is not working because of a safety switch. It was never packed with. I gotta tell you, the actual sauna is really beautiful putting it together in pieces is a complete and utter disappointment.

Krizza Belmonte Was great to work with. I am enjoying my new sauna. Would do business with them again.

Had a great purchasing experience. Waiting to see how delivery goes

Customer service reached out to me to make sure I was aware my order would be arriving later in the month and if I was still ok with that. I also inquired about something else regardung my order and they said they would look into it, which they did and notified me of the update. Very helpful and I appreciate it!

They were immediately responsive to my questions. After the order was placed, the shipping was very fast. When the shipping company didn't reach out to arrange delivery, Nordica contacted them on my behalf to inquire. I would definitely order from them again.

Have been using a sauna and steam bath for years sand we now have one right in our home. Use it 3 times a week and love it. Just received the back rests in a separate order. Not sure about them just yet, little uncomfortable and they move around. All in all great products!

Jessica was extremely patient, informative, kind, punctual, and professional. She did an outstanding job walking us through all options. Hands down best customer service.

Nordica is a great company with very knowledgeable, friendly and available staff.

Working with Eric at Nordica Sauna has been outstanding from the start. He’s responsive, knowledgeable, and made the entire ordering process simple and stress-free. Even though I’m still waiting on delivery, the customer service alone has already been 5-star. If the sauna is anything like the experience so far, I’m confident it’ll be incredible.

Very good customer service. The product arrived on time and was packaged very well.
The quality of the sauna and materials is excellent.

So far, working with John has been great. He’s been patient and answering all my questions honestly. He has been respectful. He’s willing to work with pricing, and communication has been immediate. Would recommend!

It's just a bunch of people in the Philippines. No actual store.

My experience with Jessica as top notch. We had a shipping delay and she was all over it for a solution.

Love this company. Their customer service is superb!

Unit came quickly. No damage. Only trouble we had was reading instructions…the print was small. We are loving it.