I had a great experience working with Eric. I had a few questions about what heater to go with and ended up going with the Harvia with the WiFi. I appreciated Eric’s honest opinion about all of the he... Toon meer
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Purchased CL5G 4 person sauna from SaunaKits.com after about 8 months of research. My husband and I love the look of the CL5G and assembled the sauna with some extra help from order specialist Kizza.... Toon meer
One of the heating elements in the Harvia Virta heater I purchased stopped working within a few months. Krizza and the SaunaKits team were patient and helpful, walking me through possible root cause... Toon meer
I was THRILLED with my experience buying a sauna heater, control kit and stones from saunakits.com (formerly Nordica Sauna). From the first phone call through delivery, they gave me personalized servi... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
SaunaKits.com (formerly Nordica Sauna) is America's Most Trusted Sauna Store offering thousands of products including indoor and outdoor saunas, infrared saunas and sauna heaters. All from industry leading brands you know and love.
Contactgegevens
Verenigde Staten
- 1-877-587-5387
- customercare@saunakits.com
- saunakits.com
4,9
Uitstekend
524 reviews
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Heeft 25% van zijn negatieve reviews beantwoord
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Matthew was super helping providing a…
Matthew was super helping providing a sales incentive and also providing information about the required installation/electric work as well. 5/5 !
12 april 2026
Smooth Sailing
So far the purchase and communication with Krizza and team has been exceptionally smooth. We can’t wait to get the sauna and heater. Thanks for all the follow up and attention to detail.
12 april 2026
Review zonder uitnodiging
Great help
Great help! I had specific questions and the responses from Matthew were so positive i was able to make a purchase I was previously hesitant on.
11 april 2026
Review zonder uitnodiging
Impeccable customer service and…
Impeccable customer service and communication! Krizza has been helping us to work through some hiccups with our sauna order. She communicated in super timely manner, respectful and very helpful. In the end we are very happy with our purchase and would highly recommend working with Nordica Sauna company.
9 april 2026
Review zonder uitnodiging
Helpful and knowledgeable…
Eric was very helpful and knowledgeable on all of our questions while shopping for the perfect sauna -
7 april 2026
Review zonder uitnodiging
Another great customer service…
Another great customer service experience! I needed to purchase some accessories for our sauna and Matthew immediately called me to help with the purchase and answer all my questions. I am so glad we made our sauna purchase with Nordica. They know how to take care of their customers!
8 april 2026
I had an issue with my sauna heater and…
I had an issue with my sauna heater and reached out to see about a warranty. Krizza was incredibly helpful, responsive, and communicative. I ended up with the outcome I was hoping for and Krizza made it an easy process!
31 maart 2026
Review zonder uitnodiging
The Nordica Sauna Team
The Nordica Sauna Team, especially Krizza, John, and Eric, were outstanding from start to finish. They took the time to educate me and patiently answered my million questions so I could make the best decision. The product is excellent and service is top notch. Highly recommend!
6 april 2026
Review zonder uitnodiging
Very helpful throughout the sales…
Very helpful throughout the sales process, including understanding how the HSA works.
2 april 2026
Review zonder uitnodiging
Excellent so far
So far so good. I was researching saunas and it got pretty confusing. I reached out to Nordic sauna and they responded right away and answered every questions I had and there were a lot of them. No pressure to buy just making sure I was an informed consumers. My sauna is ordered and we look forward to it getting here.
4 april 2026
Review zonder uitnodiging
Informational and solid experience from…
Informational and solid experience from quote to purchase.
31 maart 2026
Review zonder uitnodiging
Ez in customer service is phenomenal
Ez in customer service is phenomenal. I received updates and tracking information almost daily. Ez is extremely responsive, reliable and friendly. One of the best customer service experiences that I’ve ever had!
31 maart 2026
Review zonder uitnodiging
Highly recommended
I bought a 3 person Sauna and everything went very smoothly. There was an issue with one of the touchscreens after setup, and the support to get a new one was great. I’d recommend buying from here for sure.
2 februari 2026
Review zonder uitnodiging
Very Pleased
Timely delivery, easy setup, and simple operation - Couldn’t ask for more on this home use indoor infrared sauna!
21 maart 2026
Above and Beyond Customer Service
Their customer service is best in class!!!
I damaged some cables and fuses installing my sauna and didn't know what to do. I messaged their customer service team and Ez from their support team jumped right on it. Ez was super responsive and went above and beyond to make sure I only ordered what I actually needed. Ez worked with their engineers to verify everything was right. I needed the parts right away and Ez got expedited shipping for me. I had such a great experience with Ez and Nordic Sauna and would HIGHLY recommend them!
30 maart 2026
Review zonder uitnodiging
Ez was very courteous and kept me…
Ez was very courteous and kept me informed proactively. Highly recommend.
30 maart 2026
Review zonder uitnodiging
Outdoor Group Fitness
Wish more companies had customer service like this.
EZ made this bad situation into a good turnout for detail of staying in touch and helping with excellent.
2 maart 2026
Review zonder uitnodiging
great costumer service
30 maart 2026
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