Savoywest Reviews 19

Avoid, especially if UK.
My fault we ordered a dupe and didn't check where the company was based. Tried to cancel the dupe immediately, simply told i couldn't. didn't initially get a response, when I did it didn't answer the question. Took a few weeks to arrive. Just don't.

really bad quality+they dropship

Purchased $150 worth of items Dec 15, 2025 and never received! Poor email communication and no phone numbers to call.

The WORST company I have ever dealt with. First of all, they sent me a different item to the one I ordered, with different designs and missing back tabs. The jeans themselves felt plasticky and fake, with tiny pockets and a HORRIBLE fit. Next, the jeans took 21 days to arrive which is frankly unacceptable. Next, they are known drop shippers, confirming they only care about profit and not about their products being ethically made or customer satisfaction. Next, once you receive your poor quality, chinese and cheaply made “goods”, you decide you want to return them. You send them an email saying about returning your item, as instructed, and they respond immediately, saying respond AGAIN to the email they have sent to start the return process. You do this and they do not email you back, leaving you stuck with the product, as you can only return within the first 14 days. This is by far the WORST company I have ever dealt with, led by no good scammers, looking for your hard earned cash. AVOID AT ALL COSTS.

Experiencia pésima con este comercio on line. Pedí unos pantalones de camuflaje, que por cierto eran bastante caros. Tardó mucho en llegar el producto, más de dos semanas. Aunque previamente habíamos revisado muy bien las medidas y el tallaje, finalmente la talla era muy pequeña, así que solicité el cambio por una talla mayor. Tuve que pagar el envío a Canadá (27 euros). Tres semanas después de confirmar que el paquete llegó a la dirección que me indicaron en Savoy West, todavía no he recibido la nueva talla. Lo peor es que llevan más de un mes sin contestar a mis correos. Ni me envían la nueva talla, ni me contestan, ni me devuelven el dinero, nada de nada. Una auténtica estafa. La atención al al cliente es pésima, directamente no contestan a mis correos. Se han quedado con mi dinero y con la ropa.

Kundenservice antwortet nicht auf Mails,
ein Umtausch mangelhafter Ware ist somit nicht möglich

Customer service being one of the worst ones ever!!! Requested a return for a pair of pants by mail. Never got an answer. Gotta report them. Avoid this company at all costs.

I ordered 12/2/25 never received order says been in customs since 12/21 I have reached out iver 10 times with no response I asked for a refund and absolutely no response

Horrendous customer service. I've been trying to return a small hoodie that actually fits like an extra large and do not get any responses to numerous emails.
I would avoid this company like the plague!!!!
Worst customer service I have ever received!! Run!!!!!

Ordered a T-shirt for my son for Christmas on 09 Dec. Confirmation email received saying it had been dispatched 11 Dec but nothing since, can’t track it as they never sent me a tracking code. Contacted them on Facebook, instagram and by email and been ignored. Avoid!!!

Terrible customer service and communication. How do you tell someone you have 14 days to return but take 14 days to respond to the request. Unbelievable, don't waste your money here

I placed an order in Dec.09th. I have written the twice with no response. The tracking shows that the order was sieved by customs and they won’t respond to my email or anything. DO NOT PURCHASE FROM THEM !!!!!!

Fraud do not order from them. USPS seized the package for fraudulent postage and they won’t return the money

Ordered some black jeans, sizing was way off. It was too tight despite being the same size as all my other jeans. Obviously dropshipped literally just cut off the tag on the inside. 15 day return policy from purchase but they take weeks to arrive. High return cost.

Bought from them thinking it was legit then later on learned about how they dropship and the quality was poor I sent an email for cancellation and all they told me was the package was on the way

Placed an order on the 12th Oct. Still waiting! Customer service is non-existent.

I purchased a grey tracksuit from Savoy West and had a very negative experience. Their return policy is practically non-existent: if you want to return an item, you must pay all shipping costs yourself, which are extremely high for international shipping.
On top of that, all sales are essentially final, and customer service offers no real support. Responses seem automated, with no human attention to resolve issues.
I would not recommend buying unless you are absolutely sure about the size and product, as the risk of being stuck with the item is high.

I've received my order confirmation on 8th of August and more than a month later I still haven't received my order tracker

Jeans did not look good (cut is weird) and it is more expensive to send them back to return or exchange them than the price of the item.