SCHUTZ Reviews 

Purchased a pair of shoes received them opened up the box did not see anything wrong put them back in the box and kept them in closet till I can wear them which was to a upcoming wedding a few months later. The wedding came I put shoes on when I got out of vehicle notice the metal pin that holds the strap kept coming loose. We’ll In looking I see that metal stick is too short to go in the strap hole so it doesn’t hold. I called Shultz but because several months have gone by they can’t do anything. I even explained to them I don’t want to return the shoes I want to get them fixed charge is only $20 if that. Nope they won’t do that !!! Like I would have known from opening the box and looking at the shoes to see that the strap is not going to hold while u walk that’s not something you see unless u wear the shoes. Some customers buy shoes and don’t wear them right away especially a person like me that has over 100 shoes. the shoes were $199 but got them on sale. So now I have to take new shoes even though there a few months old to go repair them.

They will drive me crazy!
They do not reply to emails.
I ordered a size 38 but received a size 40! I followed instructions on their page saying Schutz uses the USA sizing and in the end, I got UK sizing - my boots are 40! I did not get the return label on my package!
So now I have to pay $271.22 and these boots are too big for me! The cost of returning the boots is too big (approx. $100).

EDIT: I got the return label after I started posting to their SM pages. BUT NOW I HAVE TO PAY the return costs (85$) even though the size that was sent to me war f** wrong!

I was sent a 20% off coupon to be used on my 1st order.
It didn't work as the full details ( full priced merch only ) were not disclosed.
THIS IS lying by omission and this is going to be posted ALL OVER THE INTERNET.

I ordered two pairs of shoes on Sept 2nd. One pair was cancelled due to "damage preparing for shipping" It is now 4 weeks later and the other pair has not shipped. No email. No notification. And not responding to chat. I am filing fraud charges with PayPal. It is 2022 and this is disgusting. I will NEVER order from this shady company again.

5 stars for the reviews!!! You ladies saved me from purchasing 5 pairs of shoes totaling well over $1000. I was just about to check out and thought perhaps I should check the reviews first! I have never seen a site with all 1 star (some not even wanting to give that)!! THANK YOU .....THANK YOU ALL !!!!!!!!!!!!

I ordered the large black croc tote. I think it’s their only bag and it’s the flimsiest bad, has no shape, very thing and cheap material. Over $200 wasted on a bag. Don’t buy anything here!!!

I ordered 4 pair of shoes from Schutz and shipping was great I received everything just fine but....one pair of my shoes was used clearly looked worn. The other pairs were fine except all the toe straps on every shoe is very wide for some reason. I sent them an email and tried to return all the shoes but they don't want to give me my money back just a store credit. It takes several days to get a response from them. I ordered a pair of shoes once before from them and even as pretty as they were they looked like plastic. I won't ever do business here again. This is very bad business to keep someone else's money you have not earned.

I work in e-commerce and they have terrible customer service and an even worse return/exchange process. As another reviewer mentioned, I received a faulty pair of shoes that I ordered for my wedding. The leather was ripped on the heel when they arrived. I reached out to them to send a replacement and they just sent me links to perform a normal exchange on their website. I told them I didn't have time to go through this whole process, be charged again, and wait as my wedding is coming up but they insisted I have to go through the whole process as anyone else would. They DO NOT stand behind their products, if they arrive damaged, you are treated as though you just didn't like your order. No discounts, no reimbursements. Their internal customer service and QA problems ultimately fall on you as a customer to fix it. Stick to other quality brands that don't make you jump through hoops just to receive the product that you paid for undamaged. I would never recommend this company to anyone.

I ordered sandals for my wedding. The product was defective so I contacted Customer Services right away upon delivery. They said that given the product was defective (I had sent photos), I could return it free of charge - which I did. I re-ordered a new pair of the same sandals on the website shortly thereafter. I had to chase them for the reimbursement of the first pair. When they did, the amount they reimbursed was $33 less than what I paid! I have asked them to explain why I was not fully reimbursed given that the return was due to a defective product. No response. Followed-up again last week and no response.
Do yourself a favor and avoid this company.

Awful online business they say to call but there’s no phone number on the website, i ordered my grad shoes from them and they got sent to the wrong house, trying to get in contact with someone is impossible, when i finally did they told me they would talk to the warehouse and email me tommorow, they never did and i had to go to one of there stores far away to get shoes and still had to pay for a new pair and then they told me to return the other, if i could give less stars i would, i also ordered them on may 17 and they still wernt delivered, awful buisness to try to contact and they probably don’t even care.

I would give no stars if poss
They say they have refunded my money but the money has not actually been refunded. They don’t respond to my emails.
Terrible company

These shoes may look cute but they are far from cute for your feet. You minds well wear razors. That’s how uncomfortable these shoes can be. Any heel I’ve ever purchased has been a total nightmare. They have no support whatsoever and your feet are hurting badly within minutes. I have a pair of their boots which are a little better and some flat gladiators that are cute but stay away from any heel. They have no cushion at all. Oh and don’t dare buy a size you’re unsure of online with a final sale - they will try to deny you a return.

I wish I could leave less stars. I received a pair of shoes that were so wide that I could have put two of my feet in them. I did a return request and returned them through fedex with the generated label from the website. They are now refusing to refund me and stating that they cannot track the shoes. This is because when you go back to their site to find your return label, it just generated a whole new one. So they cannot locate the correct tracking number. This is a problem with their own site and customer service, and I am paying for it. Really horrible shoes and even worse customer service. Pathetic thieves.

The terrible service, I try to return but they don’t except!!! The shoes are uncomfortable, I try to explain them. Even one pair shoes doesn’t look like new !!! Don’t order from them because if something you can’t return . Terrible , I called today but they don’t care about this

Will never shop here again. the shoes are absolutely NOT true to size, which would be fine if they allowed you to exchange sizes… but they do not.There is no holiday return extension as most stores have so that you can buy Christmas gifts and return them after the holidays. My mother puchased these shoes for me for Christmas (a size 8 and I am true to size). They didn’t fit because the sizing is incorrect and I am now stuck with 170 dollar shoes that don’t fit me and they won’t exchange for the correct size. Horrible

I ordered a pair of size 9 boots in September and when I decided to wear them in December they were extremely large. I checked the box and it showed a 9. I checked the boots and they sent a 9.5 in a 9 box. I attempted to return their error and was denied. I will never purchase another pair of shoes from Schutz.

Customer service is trash. At first all I wanted was to exchange for a different size now, I all I want is my money back. Customer service doesn't call back or email back. I eventually had to call a local store in Beverly Hills and was told to send the boots to their store. From now on buying my boots from Freebird by Steve Madden!!

Wrong sizes were sent to me. I have emailed them several times with no reply impossible to get through their live chat and no one replies to emails! I am waiting for a refund. Shoes were returned over 8 weeks ago!

Worst experience I have ever had dealing with a shoe company. I received the shoes which were too small emailed the company several times the wrong date of order was typed on my packing slip and will not accept my order number or my email address. I can’t even sell the shoes because the straps are too short. This company needs to be reported. Has no phone number does not answer emails also tried the chat never responded I am out of $140.00 and I am pissed to say the least. Bogus company don’t waste your time or money

Please proceed with caution. I ordered shoes and never received them. Customer service non-existent/unresponsive. You can’t reach anyone by phone — only email, and all you get back is an auto-generated email. I finally got someone to respond to a chat on their website, but they offered very little help other than an apology- still have not refunded me or sent merchandise. Save your hard earned money for a retailer that deserves your business. Me and others have had a nightmare experience. Don’t think they will survive with their current subpar operation standards. Sad but true.