Disgusting organisation, before you sign with these cow boys, read the SMALL PRINT. Absolute rip offs and even after paying £2400 which they wouldn't cover, they said we couldn't cancel until next... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Very prompt and informative communication. Kept me updated and were extremely helpful when I reached out to them. Very happy with monthly cost of insurance and very happy to be a member of Scratch and... Toon meer
Bedrijf heeft geantwoord
My first call to buy dog pet insurance was with Daisy, she was extreemly helpful explained everything that I needed to know and I decided to go ahead with the purchase. My only observation which... Toon meer
Bedrijf heeft geantwoord
In 20 years of owning cocker spaniels I have never had to make a claim before but when my 4 year old cocker spaniel was taken very ill with IMTP Scratch and Patch handled all of my claims and paid out... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Scratch & Patch
Geschreven door het bedrijf
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At Scratch & Patch, we know one thing for sure: your dog or cat is not just a pet — they’re part of the family. That’s why we’ve built our pet insurance to deliver reliable protection, simple choices, and genuine peace of mind for every paw in your household. 😺🐶
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Contactgegevens
124 City Road, EC1V 2NX, London, Verenigd Koninkrijk
- 0330 102 6839
- admin@scratchandpatch.co.uk
- scratchandpatch.co.uk
Scratch & Patch Pet Insurance
4,5
Uitstekend
2K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
This insurance was cheapest
This insurance was cheapest and was what I was looking for, have just adopted two dogs and they had the best offers.
29 januari 2026
Antwoord van Scratch & Patch
Hi Susan,
Welcome to the family!
Thank you so much for taking the time to leave us a wonderful review. We’re really pleased to hear you found us to be the right fit — especially at such an exciting time after adopting your two new dogs! Finding cover that offers good value and the right level of protection can be a bit of a minefield, so it’s great to know our offers stood out and ticked the boxes you were looking for.
We’re so happy to have you and your pups on board, and we’re always here if you need us.
If you ever have any further questions, you can get in touch with us via
https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Website is so easy and quick to use…Pet insurance quote.
Website is so easy and quick to use and fully explains policies . Will definitely be recommending this to family and friends.
29 januari 2026
Antwoord van Scratch & Patch
Hi Julie,
Welcome to the family!
Thank you so much for taking the time to leave us such a great review. We’re really pleased to hear you found our website easy and quick to use, and that the policy details were clear and easy to understand. Creating a customer-friendly platform where people can find cover that suits their needs without any hassle or stress is something that really matters to us.
We’re also incredibly grateful that you’ll be recommending us to your friends and family — they’d of course be more than welcome to join our growing, pet-loving family too.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Very happy
It was easy to get the quote and very straightforward to sign up with them. They are cheaper than my last insurance and I like what they offer.
26 januari 2026
Antwoord van Scratch & Patch
Hi Patricia,
Welcome to the family!
Thank you so much for your 5★ review. We’re really pleased to hear you found getting a quote and signing up straightforward, and that our cover and pricing stood out compared to your previous insurer. Making things clear, simple, and good value is exactly what we aim for.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Everything simple and easy.
28 januari 2026
Antwoord van Scratch & Patch
Hi Muriel,
Thank you for your 5★ review. We’re really glad to hear you found everything simple and easy, that’s exactly what we aim for when helping customers get set up with cover that suits their needs.
If you have any questions at all, please don’t hesitate to get in touch via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Easy to set up policy
28 januari 2026
Antwoord van Scratch & Patch
Hi Mr Newman,
Welcome, Its great to have you with us.
Thank you for taking the time to leave a review. We’re really pleased to hear you found setting up your policy easy and straightforward.
Creating a simple, user-friendly experience that gives our customers peace of mind when choosing the right cover for their pet’s needs is something we really care about.
If you have any questions at all, please don’t hesitate to get in touch via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Antwoord van Scratch & Patch
Hi John,
Welcome to the family, its great to have you onboard with us.
Thank you for taking the time to leave a review. We’re pleased to hear you found the process quick and easy with no issues.
If you ever need our support in the future, we look forward to providing the same 5★ level of service that so many of our customers have shared in their reviews.
If you have any questions at all, please don’t hesitate to get in touch via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Just took my first policy out with Scratch & Pach
Just took my first policy out with Scratch & Patch after reading very good reviews about this company, the prices and staff could not be any more helpful they explained everything so easy, and took time with you, and l felt l was not rushed in any way, l am looking forward to with this company after my last one
27 januari 2026
Antwoord van Scratch & Patch
Hi There,
Thank you so much for taking the time to leave such a lovely review. We’re really pleased to hear you felt supported and never rushed, and that everything was explained clearly while setting up your policy — that’s exactly the experience we aim to give.
It means a lot that you chose to come to us after your previous insurer, and we’re really glad to have you with us. We look forward to being there for you and your furry friend whenever you need us.
If you have any questions at all, please don’t hesitate to get in touch via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Insurance for my two pussie 🐈 🐈
Quoting was very easy, got insurance for both of my cats which was easy to do. So far so good very happy with the quote compared to others I have received. I gave 5 stars because of the price and how easy the web site was to purchase the insurance.
27 januari 2026
Antwoord van Scratch & Patch
Hi DC,
Thanks so much for taking the time to leave such a detailed review. We’re really pleased to hear you found the quoting process straightforward and that getting cover in place for both of your cats was easy to do. It’s also great to know our pricing stacked up well against other quotes you’d received.
We’re glad we’ve been able to give you a 5★ experience so far, and you can be confident we’ll continue to offer that same level of service should you ever need us in the future.
If you have any questions at all, please don’t hesitate to get in touch via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Easy to use website
Easy to use website with comprehensive cover for our cat at a good price
7 november 2025
Antwoord van Scratch & Patch
Hi Derek,
Thanks so much for taking the time to leave a review. We’re really glad to hear you found the website easy to use and that the cover suited your needs at a good price for your furry friend.
If you ever need anything, please don’t hesitate to get in touch via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Dog insurance
Great customer service and great value for money
19 januari 2026
Review zonder uitnodiging
Antwoord van Scratch & Patch
Hi Karen,
Thank you for taking the time to leave a lovely review. We’re really pleased to hear you found our customer service helpful and our cover good value for your needs.
We genuinely enjoy hearing how our teams perform, and feedback like yours really reflects our values as a company — making sure our customers receive a great service from the start of their policy through to any time they need our support. I’ll be sure to pass your positive feedback on to the team.
If you ever need anything, please don’t hesitate to get in touch via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Antwoord van Scratch & Patch
Hi Monica,
Thank you for taking the time to leave us a 5* review. We’re glad to hear everything went as well as expected.
If we can help with anything further at any point, please don’t hesitate to get in touch via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
excellent all round service
15 januari 2026
Review zonder uitnodiging
Antwoord van Scratch & Patch
Hi Michael,
Thank you for taking the time to leave us a review — we’re really pleased to hear you had such a positive experience with our service.
If you ever need us, you can get in touch via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Quick turnaround on the claim and well…
Quick turnaround on the claim and well communicated throughout.
10 januari 2026
Review zonder uitnodiging
Antwoord van Scratch & Patch
Hi Joe,
Thanks for taking the time to leave a review about your recent claims experience. While we’re sorry to hear you needed to make a claim, we’re really pleased to know everything was handled quickly and clearly, and we wish your furry friend a speedy recovery.
It’s great to know we were able to be there for you when you needed us most.
Warm regards,
Your Scratch & Patch Family 🐾
Easy to set up.great value
23 januari 2026
Antwoord van Scratch & Patch
Hi Tracey,
Welcome onboard, it’s great to have you with us and part of our ever growing Scratch & Patch Family 🐾
We’re really pleased to hear you found the process easy and user-friendly, and that you were able to get the right cover in place for your furry friend at a great price that suits your needs.
If you ever need us, you can get in touch via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Antwoord van Scratch & Patch
Hi Diane,
Welcome to the family!
Thanks for coming on board with us — it’s great to have you with us. We’re really pleased to hear you found everything easy to use and that our cover options offered good value, helping you find the right cover for you and your furry friend.
If you ever have any questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Very helpful,explained everything all…
Very helpful,explained everything all the way through the process
22 januari 2026
Antwoord van Scratch & Patch
Hi Rosemary,
Thanks for taking the time to leave a review — we really appreciate it. It’s great to hear that everything was explained clearly and that you felt supported throughout the process.
If you ever need anything further, you can always reach us via
https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Thank you Scratch & Patch
I have to say that every single person I spoke to have been amazing especially Simon who has been so kind I had to make a claim there was some technicalities but Scratch & Patch honoured my claim I am overwhelmed by there kindness I will be highly recommending them it’s hard to find now days an honest honourable company thank you
22 januari 2026
Review zonder uitnodiging
Antwoord van Scratch & Patch
Hi Michele,
Thank you so much for taking the time to leave such a thoughtful review — it really means a great deal to us.
We’re pleased that the team, and Simon in particular, were able to support you and work through the technicalities to reach a fair outcome. Some situations aren’t always straightforward, so your patience and understanding throughout were genuinely appreciated.
Your kind words and recommendation mean a lot to us, and feedback like this really does reinforce the values we strive to uphold.
I’ll be sure to pass on your kind words to the team. We always aim to go above and beyond for our customers, because we fully understand the worry and stress that can come with our furry friends — especially when situations arise unexpectedly and when support is needed most.
If you ever have any further questions, you can get in touch with us via
https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Very helpful and reasonable price you…
Very helpful and reasonable price you covered every thing I need. Thank you Ray Harms
18 januari 2026
Antwoord van Scratch & Patch
Hi Ray,
Welcome to the family!
Thank you for taking the time to leave a review. We’re really pleased to hear you found the cover helpful and good value, and that it’s meeting everything you need for your pet.
You can be sure that if you ever do need our services, we’ll give you the full 5★ experience for you and your furry friend.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Prompt assessment and payment
Prompt assessment and payment, no arguing over small points and they paid more than I had claimed for after they reviewed our dogs history. I didn't expect to feel so positive after a pet insurance claim. So much that I've come on here to provide a review.
5 januari 2026
Review zonder uitnodiging
Antwoord van Scratch & Patch
Hi Gareth,
Thank you for taking the time to leave such a positive review — it really means a lot to us.
We review every claim on its own merits to make sure anything related to the incident is assessed fairly in line with the policy, so it’s great to hear this was clear in your experience.
We know pet insurance claims can be stressful, and there’s often uncertainty about how the claims process will feel when you actually need it. That’s why, as pet lovers ourselves, we put our heart and soul into making sure both our customers and their furry friends are in safe, capable hands when it matters most.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Quick and easy claims procedure
Quick and easy claims procedure. Prompt payment
9 januari 2026
Review zonder uitnodiging
Antwoord van Scratch & Patch
Hi Warren,
Thank you for taking the time to leave a review. We’re really pleased to hear you found the claims process quick and easy, and that payment was made promptly.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
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