Disgusting organisation, before you sign with these cow boys, read the SMALL PRINT. Absolute rip offs and even after paying £2400 which they wouldn't cover, they said we couldn't cancel until next... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Very prompt and informative communication. Kept me updated and were extremely helpful when I reached out to them. Very happy with monthly cost of insurance and very happy to be a member of Scratch and... Toon meer
Bedrijf heeft geantwoord
My first call to buy dog pet insurance was with Daisy, she was extreemly helpful explained everything that I needed to know and I decided to go ahead with the purchase. My only observation which... Toon meer
Bedrijf heeft geantwoord
In 20 years of owning cocker spaniels I have never had to make a claim before but when my 4 year old cocker spaniel was taken very ill with IMTP Scratch and Patch handled all of my claims and paid out... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Scratch & Patch
Geschreven door het bedrijf
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At Scratch & Patch, we know one thing for sure: your dog or cat is not just a pet — they’re part of the family. That’s why we’ve built our pet insurance to deliver reliable protection, simple choices, and genuine peace of mind for every paw in your household. 😺🐶
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Contactgegevens
124 City Road, EC1V 2NX, London, Verenigd Koninkrijk
- 0330 102 6839
- admin@scratchandpatch.co.uk
- scratchandpatch.co.uk
Scratch & Patch Pet Insurance
4,5
Uitstekend
2K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Easy site to navigate
Easy site to navigate, simple and straightforward. Phoning through for some extra advice, again quick and efficient. Very pleased. I'm an older lady and this was very refreshing - no robots, ibots, just normal humans - Great 👍
10 februari 2026
Antwoord van Scratch & Patch
Hi Karen,
Welcome to the family!
Thank you so much for your lovely review — it genuinely means a lot. We’re so pleased you found the website easy to navigate and that when you called through, the team were able to give you the advice you needed quickly and clearly.
And we especially love your comment about “no robots, just normal humans” — that’s exactly how it should feel. Being able to speak to a real person who takes the time to help really does make all the difference. I’ll be sure to pass on your positive comments to the team, they’ll absolutely love hearing that they made the experience that extra bit special for you.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Antwoord van Scratch & Patch
Hi Peter,
Thank you for your 5⭐ review.
We’re really pleased to hear you found everything easy to deal with, simple to set up, and good value — that’s exactly the experience we aim to deliver.
Thanks again for choosing us.
If you have any questions at all, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Excellent company
After our Frenchie ‘Dave’ was diagnosed with acute glaucoma he underwent treatments that failed which resulted in his eyes having to be removed. As devastating as this was for all of us it was certainly made easier with a seamless insurance claim dealt with quickly without any quibble. Can’t fault this company and would recommend 5*
14 januari 2026
Review zonder uitnodiging
Antwoord van Scratch & Patch
Thank you so much for taking the time to share this — and we’re really sorry to hear what Dave (and you) have been through. That will have been incredibly upsetting, and we can only imagine how hard a time that was for you all.
We’re really glad we could help make things a little easier at such a difficult time by handling the claim quickly and without any fuss. Knowing we’ve supported you when it mattered most really means a great deal to us.
Thank you for your kind words and recommendation, and please give Dave a gentle cuddle from us 🤗
If you ever have any questions at all, please don’t hesitate to get in touch via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Antwoord van Scratch & Patch
Thank you for your 5⭐ review!
We’re really pleased to hear you found the information clearly presented and the confirmation prompt.
Making things simple, transparent, and quick is exactly what we aim for.
If you have any questions at all, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Antwoord van Scratch & Patch
Thank you for taking the time to leave us a 5⭐ review!
We’re really pleased to hear your policy was easy to set up, met your needs, and offered good value compared to other providers — that’s exactly what we aim to deliver.
If you have any questions at all, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
The form was easy to fill in
The form was easy to fill in. Cheaper than my last insurance and pays directly to the vets. Hoping I won’t need to claim but feel at ease knowing my dog is insured just in case.
5 februari 2026
Antwoord van Scratch & Patch
Thanks so much for your lovely review! ⭐️
We’re really pleased to hear you found the form easy to complete and that our cover offered better value than your previous insurance.
Paying vets directly and giving you peace of mind are both big priorities for us — so it’s great to know that came through.
If you do need to make a claim, we’ll be right here to help https://scratchandpatch.co.uk/contact/
Thanks again for choosing Scratch & Patch 😊
Warm regards,
Your Scratch & Patch Family 🐾
Easy to manage
5 februari 2026
Antwoord van Scratch & Patch
Hi there,
Thank you for your feedback, we really appreciate it — It’s great to hear you found everything easy to manage and stress-free 😊
If you have any questions at all, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Competitive prices & easy admin process
Great price and very quick and easy to set up.
4 februari 2026
Antwoord van Scratch & Patch
Hi Sophie,
Thanks so much for taking the time to leave us a review.
We’re so pleased to hear you found our prices competitive and the setup was quick, easy, and hassle free — that’s exactly the experience we aim to deliver!
Thanks again for choosing us 😊
If you have any questions at all, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Just taken out a policy
Just taken out a policy. Customer service team over the phone have been amazing.
4 februari 2026
Antwoord van Scratch & Patch
Hi Emma,
Welcome to the family!
It’s great to have you and your furry family member on board and as part of our growing Scratch & Patch Family.
Thank you for taking the time to leave such a positive review and for highlighting the amazing support you received from our customer service team. I’ll be sure to pass on your kind feedback — they’ll be delighted to know they helped make your onboarding with us seamless and stress-free.
If you ever need anything, please don’t hesitate to get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Antwoord van Scratch & Patch
Hi Malcolm,
Welcome to the family!
Thank you for taking the time to leave us a positive review. We’re really pleased to hear you found everything easy to set up and good value.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Antwoord van Scratch & Patch
Hi Pam,
Welcome to the family! It’s great to have you on board with us.
Thank you for taking the time to leave such a positive review of your experience. I’ll be sure to pass on your kind words to the team — they’ll really appreciate hearing that they were able to make things easy to understand for you.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Very competitive quote
Very competitive quote, with a simple process for both gaining the quote and payment
27 januari 2026
Antwoord van Scratch & Patch
Hi Viv,
Thank you for taking the time to leave us a review. We’re really pleased to hear you found the quote competitive and the process straightforward.
If you ever need us, we’ll be here to make sure the service matches what so many of our customers talk about in their reviews — supportive, reliable, and there when it matters most, taking the stress away should you ever need to make a claim for your furry friend.
If you have any questions at all, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
So far so good
So far so good ! Easy to yours website ! So much cheaper than a lot of pet insurance, with the same benefits !
2 februari 2026
Antwoord van Scratch & Patch
Hi Elaine,
Welcome to the family!
Thanks so much for leaving us a review — we’re really glad you found the website easy to use and that the cover felt like good value compared to other options out there.
If you ever need anything or have any questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
The Scratch & Patch Family 🐾
The process of insuring my dogs was…
The process of insuring my dogs was made easy,plus the price for all three of them is very reasonable
30 januari 2026
Antwoord van Scratch & Patch
Hi Shirley,
Welcome to the family! 🐾
Wow — it sounds like you’ve got your hands full! We’re really pleased to hear that insuring your dogs was easy and that you found the cover to be great value. We’re delighted to welcome you and your furry family members to our ever-growing Scratch & Patch family.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Antwoord van Scratch & Patch
Hi Deividas,
Thank you for taking the time to leave us a positive review — it’s great to have you with us.
If you need anything further, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
excellent customer service
29 januari 2026
Antwoord van Scratch & Patch
Hi Sharon,
Thank you for taking the time to leave us a review about the service you received. It’s great to know you were well looked after by our dedicated teams and that your queries were handled efficiently, just as we aim to do.
If you need anything further, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
No incentive to stay and increase was too high
Great cover, disappointed in the renewal process. There were no options given to stay when I called to cancel or reason for the £16 renewal increase. Additionally, I got a what's app message after my policy ended which would have probably meant a larger increase for lapsed cover. Would have stayed because initial the policy cover was good.
9 februari 2025
Antwoord van Scratch & Patch
Hi Natalie,
Thank you for taking the time to leave your feedback, we’re really sorry to hear that your renewal experience fell short, particularly when you’d been happy with the cover itself.
You’re absolutely right to expect clearer explanations and a proper conversation around your options when a premium changes. While renewal increases can be influenced by a number of factors such as area and risk ratings, breed, claims experience across the wider market, and changes to Insurance Premium Tax, we fully acknowledge that we should have taken the time to talk these through with you.
More importantly, we’re sorry that alternative options weren’t explored with you. This would usually include looking at different levels of cover that we offer which could better suit your needs and that conversation should have happened.
We don’t always get everything right, but by raising this you’ve done exactly the right thing. Your feedback has been shared internally and we’re reviewing what went wrong here, as this isn’t the experience we want to deliver.
If you’d be open to giving us another chance, we’d really welcome the opportunity to have one of our team talk through the options available to you and see whether we can find something that works better for you?
Alternatively if you’d like to get in touch, you can reach us here:
https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Antwoord van Scratch & Patch
Hi Steven,
Thank you for taking the time to leave a positive review of your claims experience. We’re pleased to hear the communication was clear and that your claim was settled as expected, and we wish your furry friend a speedy recovery.
If you ever have any further questions, you can get in touch with us via
https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Good cover along with sensible pricing.
Great price for our two cats to be insured. Very easy to setup a quote and then confirm a n actual price for the neat 12 months of cover. Options seem reasonable and so this attracted me to the website firstly, and then the actual pricing worked out fine for the cover required.
27 januari 2026
Antwoord van Scratch & Patch
Hi Steve,
Welcome to the family!
Thank you for your great review. We’re really pleased to hear you found it easy to get a quote and then confirm the actual price for the cover you needed. Making sure our options are clear, reasonably priced, and easy to understand is exactly what we aim for, so it’s great to know that’s what stood out for you.
If you ever have any further questions, you can get in touch with us via
https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Easy to get a quote
Easy to get a quote, and set up, price on website was better than on go compare. Good value, will have to wait till pass judgement.
30 januari 2026
Antwoord van Scratch & Patch
Hi Jo,
Welcome to the family, its great to have you with us!
Thanks so much for your positive review. We’re really pleased to hear you found it easy to get a quote and get set up, and that our website price offered better value for you too. Making things clear, straightforward and good value is exactly what we aim for.
And if you ever need us, you can rest assured our dedicated teams will be there to support you every step of the way.
If you ever have any further questions, you can get in touch with us via
https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
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