Scratch & Patch Reviews 1.944

Antwoord van Scratch & Patch

19 feb 2026

Hi Sarah,

Welcome to the family! Its great to have you with us. 💙🧡

Thank you for your review — we’re so pleased you found setting up your policy easy and good value for your pets’ needs. It’s great to hear the three-tiered options helped you choose the level of cover that suited you best.

You’re absolutely right — the proof is in the pudding when it comes to insurance. You don’t truly know how a product performs until you need it. That’s why we’re committed to delivering the 5★ service every pet parent deserves when they need us most. Our dedicated customer service and claims teams are always on hand to provide that peace of mind and support you every step of the way.

If you have any questions, you can take a look at our FAQs on the website, or of course get in touch with us via https://scratchandpatch.co.uk/contact/

Warm regards,
Your Scratch & Patch Family 🐾

Antwoord van Scratch & Patch

19 feb 2026

Hi Tdsoldgit

Thank you for taking the time to leave us a review — we really appreciate it. Your feedback helps other pet owners feel confident in choosing us, so it genuinely makes a difference.

We’re glad you found the cover good value and straightforward to set up. And as for the “boring stuff”… you’re absolutely right 😄 policy documents aren’t the most exciting read! That said, they’re there to clearly explain what’s covered and how your policy works, so if you ever do need to claim, you know exactly where you stand. You’ll also find plenty of useful guidance in our FAQs on the website.

If you ever need anything clarified or want to speak to someone, you can contact us via https://scratchandpatch.co.uk/contact/

Thanks again for choosing Scratch & Patch — it’s great to have you on board.

Kind Regards,
Your Scratch & Patch Family 🐾

Antwoord van Scratch & Patch

19 feb 2026

Hi there,

Thank you for taking the time to leave us a review — we really appreciate it, its great to have you onboard with us.

We’re so pleased to hear you found the process quick and easy, and that our pricing stood out for you too. That’s exactly the experience we aim to deliver for every pet parent.

If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/

Warm regards,
The Scratch & Patch Family 🐾

Antwoord van Scratch & Patch

18 feb 2026

Hi Kristy,

Thank you for taking the time to leave us a review — we really do appreciate it.

It’s great to hear that our team are continuing to provide the high level of service we pride ourselves on. Friendly and helpful support can make all the difference, and I’ll be sure to pass your lovely feedback on to the team leader so it can be shared with the call handler involved. 💙

If you ever need anything more, you can get in touch with us via https://scratchandpatch.co.uk/contact/

Warm regards,
Your Scratch & Patch Family 🐾

Antwoord van Scratch & Patch

18 feb 2026

Hi Avou

Thank you so much for taking the time to leave us such a lovely review — it really does mean a lot. Hearing about your experience helps other pet parents feel confident that they can trust us to look after their furry family members too 💙

It’s fantastic to know you’ve been able to secure even more cover while saving money — that’s exactly how it should feel. We only want the very best when it comes to protecting our family members, especially when the unforeseen can catch us off guard. Having that extra peace of mind without paying over the odds for quality cover is a real win.

We’re so pleased you’ve joined us and it’s great to have you onboard!

If you ever need us at any point, you can get in touch with us via https://scratchandpatch.co.uk/contact/

Warm regards,
Your Scratch & Patch Family 🐾

Antwoord van Scratch & Patch

17 feb 2026

Hi Tamsin,

We’re so sorry to hear your spaniel injured herself — especially so soon after joining us. That must have been incredibly stressful.

It’s lovely to hear that we were able to step in quickly, settle her treatment efficiently and make things that little bit easier for you during such a worrying time. Being there when it matters most is exactly why we do what we do.

Thank you as well for the recommendation — it genuinely means a lot. We hope your girl is well on the mend 💙

If you ever need us, you can get in touch via https://scratchandpatch.co.uk/contact/

Warm regards,
Your Scratch & Patch Family 🐾

Antwoord van Scratch & Patch

17 feb 2026

Hi KGB Production

Thanks for sharing your experience with us. Feedback like yours really does help other pet owners feel confident about making the switch, knowing they’ll be looked after when it matters most.

We’re so pleased the claims process felt simple and was settled quickly, and that our team liaising directly with your vet made things easier for you.

Voluntary excess is something customers choose at the start of their policy to help tailor premiums, so we’re really pleased that, even so, the overall process still felt smooth and straightforward.

If you ever need us, you can get in touch via https://scratchandpatch.co.uk/contact/

Warm regards,
Your Scratch & Patch Family 🐾

Antwoord van Scratch & Patch

16 feb 2026

Hi Ben,

Thanks for sharing your experience. It’s brilliant to hear that you found the online claims process seamless and that communication was clear from start to finish.

We know making a claim can sometimes feel complicated and overwhelming, so it’s great to hear we were able to take some of that stress and worry away for you. That’s exactly what we’re here for.

If you ever need us again, you can get in touch via https://scratchandpatch.co.uk/contact/

Warm regards,
Your Scratch & Patch Family 🐾

Antwoord van Scratch & Patch

16 feb 2026

Hi HA,

Thank you for taking the time to leave us a review — we really appreciate it. It’s great to hear you found us easy to engage with and that our team were helpful when you called.

We’re always looking at ways to improve, so if there’s ever anything you feel we could do differently to make your experience a full 5-star one, we’d genuinely love to hear from you. You can always drop us a message via https://scratchandpatch.co.uk/contact/

Warm regards,
Your Scratch & Patch Family 🐾

Antwoord van Scratch & Patch

16 feb 2026

Hi Annette,

Thank you so much for taking the time to leave such a lovely review. It’s never a great time when we know our furry friends are feeling under the weather, especially when you don’t have clear answers straight away.

We’re really pleased we could make the claims process straightforward for you and settle everything quickly following the sedation, CT scan and blood tests. At such a worrying time, the last thing you need is added stress.

We hope your girl is on her way to a speedy recovery — they really can give us quite the scare! 💙

If you ever need us, you can get in touch via https://scratchandpatch.co.uk/contact/

Warm regards,
Your Scratch & Patch Family 🐾

Antwoord van Scratch & Patch

16 feb 2026

Hi Sonny,

Welcome to the family!

Thank you so much for taking the time to leave us a review — we really do appreciate it. It’s great to have you onboard with us, and we’re so pleased you were able to utilise our prices through MoneySupermarket to get the best deal for your family member. Making it easy and straightforward is exactly how it should feel.

If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/

Warm regards,
Your Scratch & Patch Family 🐾

Antwoord van Scratch & Patch

13 feb 2026

Hi Jane,

Thank you for taking the time to leave us a review — we really appreciate it.

It’s fantastic to hear you’re pleased with the price and the level of cover you’re getting for your three dogs — that’s exactly what we aim for, great value without compromising on what matters most. Brilliant to have you all with us!

If you ever need anything at all, you can get in touch with us via https://scratchandpatch.co.uk/contact/

Warm regards,
Your Scratch & Patch Family 🐾

Antwoord van Scratch & Patch

13 feb 2026

Hi there,

Thank you for taking the time to leave us a review — we really appreciate it.

We’re so pleased to hear you found our website easy to navigate and the information clear. We know how important it is to make things simple and straightforward, especially when choosing cover, so it’s great to know that came across.

If you ever need anything further, you can get in touch with us via https://scratchandpatch.co.uk/contact/

Warm regards,
Your Scratch & Patch Family 🐾

Antwoord van Scratch & Patch

13 feb 2026

Hi Susan,

Thank you for taking the time to leave us such a positive review about your experience with our customer service team.

It’s great to hear they were helpful and informative when dealing with your enquiries. I’ll be sure to pass your lovely comments on to them, as they really do appreciate hearing when they’ve helped make someone’s day that little bit less stressful, especially when it comes to making the right decision.

If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/

Warm regards,
Your Scratch & Patch Family 🐾

Antwoord van Scratch & Patch

12 feb 2026

Hi Ian,

Thanks for leaving us a review.

Really pleased to hear you found the terms and details simple and easy to understand — that’s important when you’re setting up cover and just want things to be clear from the start.

If you ever have any questions about your policy, you can get in touch with us via https://scratchandpatch.co.uk/contact/

Warm regards,
Your Scratch & Patch Family 🐾

Antwoord van Scratch & Patch

12 feb 2026

Hi Ann,

Thanks for taking the time to leave us a review.

I’m really pleased to hear your claim was dealt with quickly and that everything went smoothly. That’s always reassuring to hear, especially when you just want things sorted without any back and forth.

And thank you for saying you’d recommend us — that genuinely makes a difference.

If you ever need anything at all, you can get in touch with us via https://scratchandpatch.co.uk/contact/

Warm regards,
Your Scratch & Patch Family 🐾

Antwoord van Scratch & Patch

12 feb 2026

Hi Kathleen,

Thank you for taking the time to leave such a thoughtful review, especially at what we know must be a very difficult time. We’re so very sorry for the loss of your boy. Losing a beloved pet is never easy, and our hearts really do go out to you.

We’re pleased we were able to handle your claims quickly and, in some small way, take a little of the stress away during those difficult months. We’re all pet lovers here ourselves, so we truly understand how heartbreaking it is to say goodbye — if our message brought even a small bit of comfort, then we’re really glad.

It really does mean a lot to know you’d recommend us to look after other pets based on your own experience with us.

If you ever need to speak to us about anything at all, you can get in touch via https://scratchandpatch.co.uk/contact/

Warm regards,
Your Scratch & Patch Family 🐾

Antwoord van Scratch & Patch

12 feb 2026

Hi Melinda,

Thanks for taking the time to leave a great review.

We’re really pleased to hear there were no quibbles with payment and that you felt kept informed throughout — that’s exactly how we believe a claim should be handled. It’s also great to know the online submission was easy to use, we like keeping things simple and user friendly.

If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/

Warm regards,
Your Scratch & Patch Family 🐾

Antwoord van Scratch & Patch

11 feb 2026

Hi Chris,

Thank you for taking the time to leave a review. I’m really sorry to hear that we haven’t met your expectations on this occasion.

When taking out a policy online, it’s the customer’s responsibility to ensure that all information entered is accurate, as the quote is calculated using those details and reflects the true insurable risk.

It’s important to clarify that we don’t charge an administration fee for making changes to a policy. The £29 you’ve mentioned isn’t a fee, but the difference in premium that would have applied from the start had the correct gender been selected when generating the quote via MoneySuperMarket. In other words, it reflects what the original premium would have been based on the correct information at the time of purchase.

We hope this has helped to clarify the reason for the additional cost, but if you would like to speak to us directly, you can always get in contact via https://scratchandpatch.co.uk/contact/
and we’ll be happy to assist.

Warm regards,
Your Scratch & Patch Family 🐾

Antwoord van Scratch & Patch

Geüpdatet op 11 feb 2026

Hi Alvina,

Welcome to the family!

Thanks so much for taking the time to leave a review — we really appreciate it. I’m so pleased everything went smoothly setting up cover for your two collies. Choosing insurance can sometimes feel a bit pressured when you’re trying to work out what level of cover is right for you, so it’s lovely to hear the process felt straightforward.

We’re really glad to have you all on board.

If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/

Warm regards,
Your Scratch & Patch Family 🐾