Disgusting organisation, before you sign with these cow boys, read the SMALL PRINT. Absolute rip offs and even after paying £2400 which they wouldn't cover, they said we couldn't cancel until next... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Very prompt and informative communication. Kept me updated and were extremely helpful when I reached out to them. Very happy with monthly cost of insurance and very happy to be a member of Scratch and... Toon meer
Bedrijf heeft geantwoord
My first call to buy dog pet insurance was with Daisy, she was extreemly helpful explained everything that I needed to know and I decided to go ahead with the purchase. My only observation which... Toon meer
Bedrijf heeft geantwoord
In 20 years of owning cocker spaniels I have never had to make a claim before but when my 4 year old cocker spaniel was taken very ill with IMTP Scratch and Patch handled all of my claims and paid out... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Scratch & Patch
Geschreven door het bedrijf
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At Scratch & Patch, we know one thing for sure: your dog or cat is not just a pet — they’re part of the family. That’s why we’ve built our pet insurance to deliver reliable protection, simple choices, and genuine peace of mind for every paw in your household. 😺🐶
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Contactgegevens
124 City Road, EC1V 2NX, London, Verenigd Koninkrijk
- 0330 102 6839
- admin@scratchandpatch.co.uk
- scratchandpatch.co.uk
Scratch & Patch Pet Insurance
4,5
Uitstekend
2K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
They helped with kind efficiency
I signed up for a policy, then less than a week later, my cat went into health crisis and after... the policy was no longer needed. The people at Scratch & Patch kept the process simple and expressed their condolences. It was appreciated.
I would really consider using them should I ever need to again.
23 april 2026
Antwoord van Scratch & Patch
Hi Lana,
Welcome to the family!
Thank you for taking the time to leave such a thoughtful review. We’re really sorry to hear about your cat – that must have been such a difficult time.
We’re glad the team were able to make things a little easier for you and handle everything with care and simplicity when you needed it most. It really means a lot to hear that.
If you ever need us again in the future, we’ll be here.
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Everything was easy to understand and…
Everything was easy to understand and helpful the price was very very good and the service on line was excellent
29 april 2026
Antwoord van Scratch & Patch
Hi Linda,
Welcome to the family!
Thanks so much for taking the time to leave us such a lovely review – we really appreciate it. It’s great to hear everything was easy to understand and that you found the price and online service spot on.
That’s exactly the kind of experience we want people to have when joining us, so it’s brilliant to know it came across that way for you.
If you ever need anything at all, just give us a shout via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Great company
Easy to set up, prices are amazing, haven't had to claim yet but got peace of mind that they will be helpful whenever and if ever I need to claim
31 januari 2026
Antwoord van Scratch & Patch
Hi there,
Welcome to the family!
Thank you for taking the time to leave us such a lovely review. We’re so pleased to hear you found the setup process easy, the prices great value, and that your policy has given you peace of mind.
Knowing you feel reassured that we’ll be here if you ever need to claim means a lot to us. We always want pet owners to feel confident they have the right support in place.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Good quote
Good quote . Seems to cover all we need for our little doggy. Easy to setup on line . Down loaded the app for the policy . Hoping I’m not going to have to call on them during the year but hope the experience will be as good and easy as the joining the insurance service .
27 april 2026
Antwoord van Scratch & Patch
Hi Kathy,
Welcome to the family!
Thank you for taking the time to leave us such a lovely review. We’re so pleased to hear you found a quote that suited your needs and that setting up your policy was quick and easy.
It’s also great to know you’ve downloaded the app and have everything ready to go. We always aim to make things as simple and straightforward as possible, both when joining and throughout your time with us.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Bad experience
Denied my claim when my dog had a non healing eye ulcer, linking it to conjunctivitis & allergies my dog had previously, before taking out my policy with them. Sadly the ulcer occurred 15 days after the policy started, so I have cancelled my policy as what’s the point in having insurance with them??
They were very quick to reject my claim
21 april 2026
Review zonder uitnodiging
Antwoord van Scratch & Patch
Hi Jason,
Thank you for taking the time to leave us a review of your experience.
We’re very sorry to hear about your experience and the outcome of your claim. We have managed to locate the claim in question and have asked our claims team to carry out a further review of the decision based on the concerns you have raised and the information available on file.
Once the reassessment has been completed, a member of the claims team will be in touch with you directly to update you on the outcome of the reassessment and any next steps that are needed.
We do apologise that your expectations have not been met on this occasion. Please leave this with us and we will look into this further for you.
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
good price
good price , easy application very quick.
the only thing that needs to be changed is the excluded breeds this should be in the main application at the start not at the end when you confirm everything then have to good to another page to check this i think some people could get caught out by this.
23 april 2026
Antwoord van Scratch & Patch
Hi there,
Welcome to the family!
Thank you for taking the time to leave us a review and for sharing your feedback.
We’re really pleased to hear that you found our prices competitive and the application process quick and easy. It’s great to know getting your cover in place was a smooth experience overall.
We also appreciate you highlighting your thoughts around the excluded breeds information. Customer feedback like this is incredibly valuable, and we’ll make sure your comments are passed on to the relevant team for review as we’re always looking at ways to improve the journey for our customers.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Dog insurance
Talked to a very helpful person regarding my dogs insurance, and helped me set up my new policies. Very straightforward and easy. Great to speak to a person.
22 april 2026
Antwoord van Scratch & Patch
Hi Anna,
Welcome to the family!
Thank you for taking the time to leave us a lovely review about your experience.
We’re so pleased to hear that our team came across as helpful, professional and caring, as providing that personal support is something we’re truly passionate about. It’s wonderful to know we were able to help you get set up with the right policies for your needs and make the whole process straightforward and easy.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Quick, Friendly and Reliable Service
The claim process was quick and straightforward and payment was arranged promptly. Every member of staff we spoke to on the phone was incredibly friendly, helpful and professional. A great experience overall.
1 februari 2026
Antwoord van Scratch & Patch
Hi Bengu,
Thank you for taking the time to leave us such a lovely review.
We’re so pleased to hear that your claim process was quick and straightforward, and that payment was arranged promptly for you. We know how stressful it can be when an unexpected trip to the vet is needed, so it’s wonderful to know we were able to make things that little bit easier during that time.
It’s wonderful to hear such kind words about our team too. I’ll be sure to pass your feedback on to them – they’ll be delighted to know their friendly, helpful and professional support made such a positive difference.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Poor Customer Service
Based on the TrustPilot score, I guess I am just unlucky. The level of service via the online chat was more akin to a virtual shrugging of shoulders. I wanted some guidance on whether specific tests at the vet are covered by my policy. The response was along the lines of, "computer says no". Then we have the 24/7 Vet Care Line. I thought I might give that a go. Connected to a nurse who requested pictures of my dog's condition, which I sent. She promptly closed the chat without any further communication. Very poor all round.
**UPDATE: Went back to this mob today with detailed, itemised quotes from my vets - still a case of "Computer says no". What's more, they were bloody rude to my vets who called on my behalf to try and see what could be done. The lesson here, to which I hold my hands up, is simply not to go for the cheap option. You get what you pay for....so time to switch.**
24 april 2026
Review zonder uitnodiging
Antwoord van Scratch & Patch
Hi there,
Thank you for taking the time to leave a review.
We're sorry to read that your recent experience has left you feeling disappointed. That is never the impression we want to give, and we appreciate you bringing this to our attention.
We wanted to let you know that we are looking into the concerns you have raised and reviewing the interactions referenced so we can fully understand what happened.
Once we have completed our review, we will come back to you directly.
Kind regards,
Scratch & Patch 🐾💙🧡
!!** UPDATED REPLY **!!
Hi there,
Thank you for your further update. We are sorry to hear you remain unhappy with your experience.
We have noted your additional comments regarding pre-authorisation and the service received. To clarify, we do not currently offer a pre-authorisation service, as claims can only be assessed once treatment has taken place and the relevant supporting documents have been received. This allows all claims to be reviewed fairly and consistently.
We have completed our review of the concerns raised and asked our Customer Care Manager to contact you directly with the outcome.
Kind regards,
Your Scratch & Patch Family 🐾💙🧡
Easy to use website and very clear.
23 april 2026
Antwoord van Scratch & Patch
Hi Pamela,
Welcome to the family!
It’s great to have you on board with us. Thank you for taking the time to leave us a review. We’re so pleased to hear that you found our website easy to use and that you were able to set up your policy quickly and efficiently with us.
We know how important it is to make things simple and straightforward, so it’s great to know that came across in your experience.
If you do have any further questions, please get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
I am very impressed with the service…
I am very impressed with the service that is provided in a friendly and efficient manner.
16 april 2026
Review zonder uitnodiging
Antwoord van Scratch & Patch
Hi Theresa,
Thanks for leaving us another great review, we really do appreciate it. Thank you as well for taking the time to share your experience with us again.
Reviews like yours really do help other pet owners who may be considering moving to Scratch & Patch and deciding who they can trust to protect their beloved pets.
We’re so pleased to know our service was able to make the whole experience and journey that much easier for you, and that you found everything friendly and efficient throughout.
If you do have any more questions, please get in touch with us here: https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Very ease to get insurance and good…
Very ease to get insurance and good prices of cover.
22 april 2026
Antwoord van Scratch & Patch
Hi David,
Welcome to the family!
Thank you for taking the time to leave us such a positive review. We’re pleased to hear that you found everything easy when setting up your insurance and that our prices were great value for the level of cover you wanted for your pet.
If you have any further queries, please feel free to get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
If you want to pay a premium in good…
If you want to pay a premium in good faith for a farcical rejection of a claim use this company
***updated response to their response***
For clarity the condition which they don’t cover, buried deep within their wording is a common infection in older female dogs. The reason they don’t cover it is because it is allegedly preventable if you have your dog spayed. This is like saying a car crash is preventable by not driving a car, this is not a practical real world application of logic by any stretch as people still need to drive cars and some people would prefer not to have their dog spayed for various reasons especially the avoidance of surgery in a French bulldog. A pet insurance policy should cover your pet for any *new* occurrences of illness in that policy term, if it doesn’t it’s redundant as an insurance completely, so my advice to anyone reading this, please please find an reputable alternative.
22 april 2026
Review zonder uitnodiging
Antwoord van Scratch & Patch
Hi Richard,
Thank you for taking the time to leave a review. We’re sorry to see that we haven’t met your expectations on this occasion.
We’d really like the opportunity to look into this further for you. We have sent you a request for further information via Trustpilot, so we can review your concerns in more detail.
Warm regards,
Scratch & Patch 🐾💙🧡
!!!** Updated Reply**!!
Hi Richard,
Thank you for providing the additional policy information. Using this, I’ve been able to locate the claim in question and review it in further detail.
The documentation submitted in support of your claim highlighted details of a general excluded condition, which is outlined within our policy documentation provided at inception or renewal.
We’re sorry that we’ve been unable to meet your expectations on this occasion.
If you would like to discuss this further, please don’t hesitate to get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Scratch & Patch 🐾💙🧡
Quick claim process.
The whole process was dealt with very quickly. We were kept informed at every step.
14 april 2026
Review zonder uitnodiging
Antwoord van Scratch & Patch
Hi Amanda,
Thank you so much for taking the time to leave us a review. We’re really pleased to hear your claim was dealt with quickly and that you felt kept informed throughout the process, as we know how important clear updates can be when you’re worrying about your pet.
We also hope they’re doing well and making a speedy recovery. If there’s ever anything you need, please don’t hesitate to get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
The claim was handled efficiently and…
The claim was handled efficiently and sensitively.
10 april 2026
Review zonder uitnodiging
Antwoord van Scratch & Patch
Hi James,
Thank you for taking the time to leave us a review of your experience during the claims process, especially at what can often be a difficult and stressful time.
We’re really pleased to hear the team were able to handle your claim efficiently and with care, and help make things a little easier for you when you needed us.
We truly appreciate your feedback and hope your pet is feeling much better soon.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 💙🧡🐾
Very straightforward claim process
Very straightforward claim process. Efficiently managed. Thank you
17 april 2026
Review zonder uitnodiging
Antwoord van Scratch & Patch
Hi Katie,
Thank you so much for taking the time to leave us a Trustpilot review.
We’re delighted to hear that you found the claims process very straightforward and that your claim was handled efficiently by the team. Feedback like yours means a lot to us, and it also helps reassure other pet owners who may be looking for cover they can trust.
We really appreciate your kind words and hope your pet is making a speedy recovery.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 💙🧡🐾
The claims process is timely and…
The claims process is timely and straightforward, everything felt fair. Unfortunately some vets overcharge on medicine and lab fees so check your limits carefully.
10 april 2026
Review zonder uitnodiging
Antwoord van Scratch & Patch
Hi Kaya,
Thank you for taking the time to leave us a review of your experience with us.
We’re so pleased to hear that your claim was dealt with in a timely and straightforward manner and that we were able to get everything sorted quickly for you.
We really appreciate your feedback, and we hope your pet is making a speedy recovery.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 💙🧡🐾
Decided to go with Scratch +Patch…because of fab reviews online
Decided to go with Scratch +Patch because of the good reviews on line. Easy to join online and I received a welcoming, friendly service from the member of staff who I got through to
19 april 2026
Antwoord van Scratch & Patch
Hi Mrs Webb,
Welcome to the family!
Thank you for taking the time to leave us a review and for choosing Scratch & Patch for your pet’s cover.
It’s lovely to know that reading reviews from other customers helped you feel confident in putting your trust in us. Feedback like yours means a lot, as it helps other pet owners in exactly the same way when choosing cover for their own beloved pets.
It’s great to hear that joining online was easy and that you received a warm, friendly service from our team. I’ll be sure to pass your kind words on, as they always appreciate hearing the difference they’ve made.
Should you ever need us, we’ll be here to support you and your pet with the same friendly service and five-star care every step of the way.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Good choices of cover & costs…
Good choices of cover & costs excellent. Site really easy to understand & quick to complete.
19 april 2026
Antwoord van Scratch & Patch
Hi there,
Thank you for taking the time to leave us a review. It’s great to know you found our cover choices and costs to be excellent.
We believe pet insurance should be clear, easy to understand, and simple to set up, so it’s great to hear that you found our website quick to use and easy to complete your policy online.
Making it easy for customers to compare our cover options and choose the best product for their pet is really important to us, and we’re so pleased this came through in your experience.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
I would reccomend
This is a great insurance company to deal with. They dealt directly with the vet. It’s very clear what the excess is and co payments so you know up front what you need to pay. Lovely people on the end of a phone if you need them. Claims dealt with very quickly and with minimal fuss.
It is value for money. Premiums are affordable and offer peace of mind. I have made 2 claims over the years for 2 of my dogs without fuss.
It does pay to read the small print. Vets charge huge fees for drugs and consults but the policies only cover a set amount for consult fees and may not pay the full fee.
Though it pays out on drugs , if may not pay the full amount on the the hyper inflated amounts vets charge for drugs. Despite this, it’s still a very good value and affordable policy. We have both on premier.
19 april 2026
Review zonder uitnodiging
Antwoord van Scratch & Patch
Hi Lorraine,
Thank you so much for taking the time to leave such a detailed and fabulous review. We really appreciate you sharing your experience with us.
Knowing that our team has been able to provide clear, helpful service and that handling claims directly with your vet has helped take some of the stress away at what can already be a worrying time means a lot to us.
It’s great to know you’ve found your policy to be great value for money, with cover that brings peace of mind and support when it’s needed most. Thank you for trusting us with your two dogs over the years.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
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