Disgusting organisation, before you sign with these cow boys, read the SMALL PRINT. Absolute rip offs and even after paying £2400 which they wouldn't cover, they said we couldn't cancel until next... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Very prompt and informative communication. Kept me updated and were extremely helpful when I reached out to them. Very happy with monthly cost of insurance and very happy to be a member of Scratch and... Toon meer
Bedrijf heeft geantwoord
My first call to buy dog pet insurance was with Daisy, she was extreemly helpful explained everything that I needed to know and I decided to go ahead with the purchase. My only observation which... Toon meer
Bedrijf heeft geantwoord
In 20 years of owning cocker spaniels I have never had to make a claim before but when my 4 year old cocker spaniel was taken very ill with IMTP Scratch and Patch handled all of my claims and paid out... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Scratch & Patch
Geschreven door het bedrijf
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At Scratch & Patch, we know one thing for sure: your dog or cat is not just a pet — they’re part of the family. That’s why we’ve built our pet insurance to deliver reliable protection, simple choices, and genuine peace of mind for every paw in your household. 😺🐶
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Contactgegevens
124 City Road, EC1V 2NX, London, Verenigd Koninkrijk
- 0330 102 6839
- admin@scratchandpatch.co.uk
- scratchandpatch.co.uk
Scratch & Patch Pet Insurance
4,5
Uitstekend
2K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Antwoord van Scratch & Patch
Hi Martin,
Thank you for taking the time to leave us a review. We're really pleased to hear that you found our cover offered great value while still providing the right protection for your pets needs.
Finding the right balance between strong cover and an affordable premium is something we always aim to provide for our customers and their pets.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Absolutely useless company despite me…
Absolutely useless company despite me telling them my dog died in January, they kept sending me emails because i cancelled the direct debit. Then they send an email today saying they have cancelled my policy from the date i told them she died but they want more money to cancel policy.
9 maart 2026
Review zonder uitnodiging
Antwoord van Scratch & Patch
Hi Jackie,
We’re very sorry to hear about the loss of your beloved pet, and we’re sorry that your recent experience has added further frustration at what is already a difficult time.
We’d really like to look into this for you and understand exactly what has happened. To help us do that, we’ve requested some additional information from you via Trustpilot so we can locate your policy and review the situation in full.
Once we have those details, a member of our team will be able to investigate this further and assist you.
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
****** Additional Reply ******
Hi Jackie,
Thank you for your patience while we looked into this for you. We have now concluded our investigation and a member of our team will be reaching out to you directly to discuss this further.
We’re very sorry for your experience, as this is not the level of service we aim to provide. We apologise that on this occasion your experience fell short of the standards we strive to deliver.
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Outstanding claims team. Both efficient and caring.
My claim has been settled quickly, efficiently and without fuss. The claims team communication was outstanding, keeping me up to date with the claim status throughout. I mistakenly supplied the wrong contact email for the specialist hospital and the team contacted me quickly to say that they were still waiting on information. They followed this up and received the necessary information which resulted in my claim being settled in the next two days. Payment was in my account within four days. Outstanding, caring, proficient, can’t fault them.
2 maart 2026
Review zonder uitnodiging
Antwoord van Scratch & Patch
Hi Annette,
Thank you for taking the time to leave us such a wonderful 5-star review. We’re really pleased to hear that your claim was handled quickly and efficiently, and that our claims team kept you updated throughout the process.
It’s great to know the team were able to follow things up with the specialist hospital and keep everything moving so your claim could be settled without any fuss. Your kind words about the team’s care and professionalism will mean a lot to them.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Easy to navigate
Easy to navigate, good price for decent plan, no fuss just simple questions, easy to set up.
9 maart 2026
Antwoord van Scratch & Patch
Hi Elizabeth,
Thank you for taking the time to leave us a 5-star review. We’re really pleased to hear you found the site easy to navigate and that setting up cover for your pet was quick and straightforward, with simple questions and no fuss.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Excellent set up
Very competitive,very quick to sign up our pet and excellent paperwork.
9 maart 2026
Antwoord van Scratch & Patch
Hi Nigel,
Thank you for taking the time to leave us a 5-star review. We’re really pleased to hear you found the cover competitive and that signing up your pet was quick and straightforward, with clear and easy-to-follow paperwork.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Used Scratch and Patch for years
Used Scratch and Patch for years. Never had to claim, but they are always helpful. Multiple ways to get in touch, including Whatsapp, which is an easy way to ask any questions.
9 februari 2026
Antwoord van Scratch & Patch
Hi Josh,
Thank you for taking the time to share your experience with us. It’s fantastic to hear you’ve been with Scratch & Patch for years and that our team have been helpful whenever you’ve needed support.
We’re really pleased that you’ve found it easy to get in touch with us, whether that’s through WhatsApp or our other contact options.
We always aim to make it simple for our customers to ask questions and get the help they need.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Antwoord van Scratch & Patch
Hi Michelle,
Thank you for taking time to leave us a review, it’s great to have you on board with us.
We’re really pleased to hear you found everything easy to understand and straightforward, and that you’re happy with the value for money. Making pet insurance clear and simple for our customers is really important to us.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Good price dog insurance.
Found this company on line. Easy site to navigate and straightforward. Took fifteen minutes to sign up.
7 maart 2026
Antwoord van Scratch & Patch
Hi there,
Thank you for taking time to leave us a review, it’s great to have you on board with us.
We’re really pleased to hear you found the website easy to use and that getting your pet’s cover set up was quick and straightforward. Making it simple for customers to buy the right insurance for their pets is really important to us, so it’s great to know you were able to get everything sorted in just a few minutes at a great price.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Antwoord van Scratch & Patch
Hi Kevin,
Thank you for taking the time to leave us a review. We’re really glad to hear you found the cover clear and great value, and that our VetCare Line was helpful — having a Veterinary Nurse there when you need a bit of guidance can make all the difference.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
great customer service displayed by…
great customer service displayed by Daisy.
she was extreemly helpful in dealing with our renewal
a credit top the company.
as a footnote its great to be able to speak to humans !!
6 maart 2026
Antwoord van Scratch & Patch
Hi Gerard,
Thank you for taking the time to leave us such a wonderful review. We’re really pleased to hear that Daisy provided great service while helping with your renewal — she’ll be delighted to hear your kind words and that her support made such a positive difference.
It’s great to have you on board with us for another year, and we’re glad Daisy could help with your renewal.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Antwoord van Scratch & Patch
Hi AJ,
Welcome to the family!
Thank you for taking the time to leave us a review. We're really pleased to hear that you found our prices competitive and the process of purchasing your policy nice and easy.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Antwoord van Scratch & Patch
Hi Christine,
Welcome to the family!
Thank you for taking the time to leave us a review. We’re so pleased to hear that you found the process straightforward and that accessing everything online was simple and convenient.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Be careful about "clinical signs"
Refused to pay 8 linked claims for my 8 year old dog who got pseudomonas in her left ear. Which took 2 months and £1300 to cure.
Cited that she had had a few (think 3 or 4 but at least one in the other ear) ear infections in 8 years (she's a spaniel).
Vet supports previous infections likely yeast as treated with drops that wouldn't work on pseudomonas and cured after a week.
So despite being totally different infections and different required treatment they showed the same "Clinical signs"....
Clearly they can get out of everything with this small print considering most serious illnesses in animals start with diarrhea...and we've all took our pets at one time or another with a minor illness that started the same way!!!
Claim has been sent to financial ombudsman
3 maart 2026
Review zonder uitnodiging
Antwoord van Scratch & Patch
Hi Lindsay,
Thank you for taking the time to share your feedback. I’m really sorry to hear that we haven’t met your expectations on this occasion, particularly when your dog has been unwell.
So that we can look into this properly for you, I’ve sent you a request via Trustpilot asking for a few policy details to help us locate your claim and review the circumstances fully. Once we have that information, we will investigate the matter further and contact you directly.
Thank you for your patience while we look into this.
Kind Regards
Scratch & Patch 🐾 💙🧡
****** Updated Reply ********
Hi Lindsay,
Thank you for taking the time to share your experience. We’re sorry to hear how frustrating this has been, especially when your dog has been unwell.
Pet insurance is designed to cover new and unexpected illnesses or injuries that arise after a policy begins. If a condition has been present or recurring before the policy start date, it is usually considered pre-existing. This is standard across most pet insurers and is assessed using the veterinary history recorded before cover begins.
In some cases, conditions affecting the same area can develop over time or involve different infections or bacteria, but medically they may still be considered part of the same underlying condition if similar signs have been noted previously.
We’ve asked our claims team to contact you directly to talk through your dog’s veterinary history and explain how the decision was reached.
Kind Regards
Your Scratch & Patch Family 🐾💙🧡
Antwoord van Scratch & Patch
Hi Bernie,
Welcome to the family!
Thank you for taking the time to leave us a review. We're really pleased to hear that you found the process straightforward and easy to set up — getting the right cover in place for your pet should always be simple and stress-free.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾 💙🧡
Saved us a fortune on what we were…
Saved us a fortune on what we were previously paying with Waggel with more cover provided on the policy. Not made a claim but hope they are as good as the cover costs if we need to.
2 maart 2026
Antwoord van Scratch & Patch
Hi Gary,
Welcome to the family!
Thank you for taking the time to leave us a review. It’s great to hear we were able to offer you broader cover at a better price than you were previously paying.
You’re absolutely right — you don’t really know how any policy performs until you need to use it. If that time ever comes, our dedicated claims team will be on hand to guide you through the process and handle things as quickly and clearly as possible.
If you ever have any further questions in the meantime, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Antwoord van Scratch & Patch
Hi Ian,
Welcome to the family!
Thank you for taking the time to leave us a review. We’re really pleased to hear the quote was right for you and that setting everything up felt easy and stress free.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Very friendly advisor
Very friendly advisor. Happy to answer questions and not pushy in the slightest.
2 maart 2026
Antwoord van Scratch & Patch
Hi Paul,
Welcome to the family!
Thank you for taking the time to leave us a review. We’re really pleased to hear that you found our advisor friendly, helpful, and happy to answer your questions without any pressure — that’s exactly how it should be.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Pet insurance claim
I claimed on my insurance for a lump to be removed from my dogs shoulder. It was easy to complete the forms online and Scratch and Patch kept me informed of any correspondence by e-mail. The claim was processed quickly and paid within a good time too
27 februari 2026
Review zonder uitnodiging
Antwoord van Scratch & Patch
Hi Carol,
Thank you for taking the time to share your experience with us.
We’re so pleased to hear that the claims process felt straightforward and that you were kept informed throughout. We know how worrying it can be when your dog needs a procedure, so it’s great to hear everything was processed smoothly and paid within a good timeframe.
We’re wishing your beloved pet a very speedy recovery.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Antwoord van Scratch & Patch
Hi Sarah,
Welcome to the family!
Thank you for taking the time to leave us a review. We’re really pleased to hear you received a clear response and weren’t kept waiting — that’s the kind of straightforward service we aim to provide.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
The person I spoke to was very helpful
The person I spoke to was very helpful. I was very pleased with the price. Thank you again.
26 februari 2026
Antwoord van Scratch & Patch
Hi there,
Welcome to the family!
Thank you for taking the time to leave us a review. We’re so pleased to hear that our customer service team provided helpful guidance to make sure you chose the right cover for your beloved pet, at a price you’re happy with.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
The Scratch & Patch Family 🐾💙🧡
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