Scrubs & Beyond Reviews 20

ordered scrubs. they sent half the order and an email saying "I" canceled the rest. I never canceled anything, they did. then since I had a discount code, they no longer honored that discount to the stuff they did send.

there is no customer service, they don't reply to messages and when you call there is an automated message that states they move to an all digital service no phone available

what a joke of customer service and of a company. stay away unless you want problems

Placed an order 3 weeks ago, never received most of the order when I called to cancel it they said they can’t guarantee cancellation, and that someone would reach out to me via email regarding their decision. When I asked what happened to the order he said its just delayed. Meanwhile I have received no communication regarding it being delayed for the past 11 days. The one thing that did arrive was not pleasant. I will be returning it and of course they charge you $5 to send it back. I will never order from them again. Horrible experience, better off starting the new job with a scrub top from goodwill and save myself the hassle of all of this.

I’ve had a horrible experience with this company. I’ve been waiting on my shipping order with no updates at all. I had to call them myself just to find out what was going on, and even then, they were no help. I asked if they could reship or at least expedite it, and they refused to do anything—no solutions, no accountability.

This used to be my go-to store, but not anymore. I didn’t want to shop elsewhere, but they left me with no option. I ended up ordering from FIGS and Fabletics, and thankfully my scrubs from them arrived quickly, exactly as promised.

It’s honestly disappointing. A company should at least communicate with its customers, but I received zero updates until I reached out myself. That’s unacceptable. I won’t be ordering from here again.

Placed my order 3/23/26. As of 4/13/26 I haven’t received my order. Long delivery times. Might as well deal with Mandala or Figs who have quicker delivery times. I mean scrub and beyond scrubs cost just as much if not more. No advantage in ordering from scrubs&beyond. I will stick with my Mandala scrubs.

Absolute WORST company to order from! I placed two orders and both times it took so long for them to ship out. We are medical workers and don’t have time to wait WEEKS for scrubs. Very disappointed and their customer service is basically flippant and just shrug you off and say, oh well! I would rather buy scrubs from anywhere else than this company!
Update: I ended up cancelling both orders through their chat. It took about three days! They still hadn’t shipped. Also, looked at the reviews in their website and noticed they are dated for MAY 2026! We are only in March so how’s that possible. Everything with this company is fraudulent!! I ended up ordering the same two sets of scrubs from Amazon in the same size and color and they were $30 cheaper and are coming in 2 days!! Do not order from this company!

Scrubs & Beyond Has the worst reward system. Customers can only use a maximum of $25 reward points in a single transaction. Also, rewards earned online cannot be used in the physical store. Rewards points don’t cover the shipping cost, and customers have to reach a $75 minimum to get a free shipping. The points expire in less than a year.
I contacted the customer service and unfortunately I did not get any help.
Very disappointed with the service.

I did not receive a shirt, in my order, that I paid for. I can not get anyone to assist me.Also,it took a long time to receive order and no notification that it had shipped or been delivered

I have a situation to where I need all new scrubs I placed my order 20 days ago and I still haven’t gotten my scrubs This is ridiculous I called they said they will follow up with me but still haven’t heard anything I ended up having to go elsewhere and buy scrubs

Doesnt send order for 3 months, only sent top and wont refund for it. Charges card weekly then deletes charge, send marketing txt and email 10 times a day

Very disappointed. Be careful of the sales or clearance specials...while the site says take an additional 50% off clearance items, that only applies to certain colors or certain sizes...very misleading! Also, I placed an order on 12/17 for several items on sale or clearance. Over 17 days later only 2 out of 9 items have been received, the rest are in "process" and haven't even shipped due to an issue with their supplier having decided to no longer sell these particular brands through their website. However, these items still show as being available on their website!!! I have several hundred dollars tied up and there has been no proactive communication to me about this issue. I have had to continue to write or call and they have now escalated the situation to their support team for review. No one can tell me how long a review will take! Very disappointed in online ordering through their website.

Zero Stars. 5 business days passed and my package was still not on the way. I had a very important meeting and needed my order. I ordered in plenty of time 3 weeks prior to the event. First I went to the chat for help. F told me it should be picked up that day. I checked FEDEX. Nothing. I went back to chat the next day, and P tells me that the issue will be escalated. I called. Was told there was nothing else that could be done since it was already escalated and the agent asked me “is there anything else”. Do not order from this company. My hard earned money just sat there, while scrubs&beyond did JACK about it!! I missed my chance to present myself as professional as I could dealing with this thoughtless organization!!

Placed an order on 10/28/24. Received a confirmation email. Today is 11/13/24, order still not received. When I reached out, Latoya, the CSR told me there was an inventory issue and she would cancel the order. When I asked for a Cancelation Confirmation email, sh÷ informed me it would be 3 days before they would know if they could cancel it. So now I am out $40, and I have to wait for them to approve a cancelation for an item they, supposedly, do not have. Glad I scrernshot that conversation, because we are going to have issues if they charge me $5.00 for their issues.

I ordered my scrubs 10/22/24 and today is 11/05/24, My items all show in stock but still have not shipped. Every time I call they are not able to give me an answer as to when my scrubs will be shipped. Or why they have not shipped. The website clearly said same day or next day shipping for in stock items. I only purchased 4 items (2 tops and 2 bottoms). This definitely has been a horrible and frustrating experience.

I was charged 39.00 size Med scrubs .
Pants very very long I’m 5’4” , material cheap not soft at all . I’m getting $25.00
For my return . Charging me $5 to go to UPS and charging credit card fee .
$14 gamble I would not recommend . You cannot leave a review on website . That’s a sign and not a good one . However the website says 35 K 5 star but cannot find one .

We place 2 seperate orders, both of which have taken over 1 month and still have recieved the full order on one and missing one scrub top on the other order. The first order we paid extra to add our logo, they sent out the scrubs with no logo and when I called about it claimed that I had ordered them without a logo- checked my order info, and this wasn't true... still waiting on the embroidered order. When I called customer service they informed me that it could take 14 days, I responded that it had been over 1 month, to which she had no reply or help. As for the second order, where we were just missing one plain scrub top without logo, it has been over 3 weeks, and we recieved all but the top. When I asked about that, again, she had no reply- just that it was still processed, she had no tracking number or date that would be shipped.

I recently purchased scrubs in your Florence, SC store.
The customer service was extraordinary. The girls there were extremely pleasant and helpful. I had a little trouble finding my size, so they called other stores and are having them sent to my home.
Thank you
Bonnie Tefft

Absolutely horrible experience. My order took 3 weeks to be delivered, so I obviously had to purchase scrubs elsewhere for work. Then, come to find out they charge $5 to return the items that took 3 weeks to get to me. Customer service was rude in general. We as healthcare providers and as customers deserve better than this awful company. I’ll stick with Uniform Advantage in the future, no more straying lol. Respect yourself and your profession by steering clear of Scrubs and Beyond.

I had my info Hacked, I cancelled the order with them the day after it was placed and I saw the confirmation. Months later today, I get another email saying the order shipped. I called them back and they wouldn't give me a reason as why it was never cancelled after they told me it was (Months ago). They could only tell me that i need to contact Pay Pal to dispute the charges. the person who placed it must have changed it to someone else's Pay Pal.

All they care about is getting some ones money

Clean, well laid out, multiple lines of apparel, "house brand" ended up my choice for a set of tops/bottoms, good prices, discounts possible, HELPFUL STAFF (thank you Aileen) FULLY AWARE OF DIVERSE OPTIONS, PRICES, FEATURES, patient with "newbies". Unreservedly recommended.

I would like to start off Im not this person. 100% un satisfaction.
I Bought shoes my size. I wore them in my house for like 10 minutes . And they HURT MY FEET. So I returned them. It took weeks. I called the said it was still in transit. So again about 3 weeks go by and on my porch was a box to day 10/28/20 . My shoes had been returned to me with the statement that they had been worn.

So I called customer service the lady said sorry that they had been returned because they had heavy stains and the tag was removed. (My puppy pulled off when I was putting in the box to return) I told her and I told here they had been worn inside only they are not stained and all the tags are in the box how hard is it to retage and the little plastic part was still attached to shoe. And everything is there. She just said it was policies. And agin intold her that i did wear them but inside and everything was in box. But she couldn't help or suggest any other solution.

So 100% satisfaction is a joke. I cant get my money back. And she didn't even care .
So note to anybody who buys from here . Dont take take tag off and dont even walk in them in your home before you make the decision to keep them. Because you will get them returned to you with no refund or exchange.

Most places will let you return a pair of shoes if the dont fell good after a day of wear. Not the case for even 10 minutes in house. I did take pictures of the bottom of shoes with no stains and all tags inside shoes.