i am satisfied with one of the jackets, just the material could be a lot better. also if i would’ve known that i need to pay the package myself if i send it back i would’ve only ordered one.... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The jacket is beautiful and very comfortable. There weren’t any delays in shipping and they sent me a link so that I could know when the package would arrive. Overall, great experience.
Bedrijf heeft geantwoord
Sollte die Rücksendung einer Jacke tatsächlich über 50€ kosten? Dies scheint aufgrund der Rücksendeadresse in China der Fall zu sein, und auf Anfragen und E-Mails erhält man anscheinend keine Antwort.... Toon meer
Bedrijf heeft geantwoord
Meine Bestellung kam innerhalb von ein einigen Tagen an.. hat länger gedauet als gedacht aber bin sehr zufrieden mit meiner neuen Tasche :)
Bedrijfsgegevens
Geschreven door het bedrijf
"Seam" refers to a line where two fabrics or surfaces meet, which can symbolize unity & craftsmanship. Our mission is to bring you the latest fashion trends in clothing and accessories. We strive to capture effortless confidence and relaxed yet chic style that welcomes everyone.
Contactgegevens
55 Colmore ROw , B3 2AA, Birmingham, Verenigd Koninkrijk
- +1 786-481-4850
- support@seame-brand.com
- seame-brand.com
3,1
Gemiddeld
98 reviews
Heeft 95% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Absolutely terrible experience
Absolutely terrible experience. This website should be avoided at all costs. I asked for a simple return label to get a refund for an item, and the customer service did everything possible to make the process difficult. Slow replies, ridiculous excuses, and zero willingness to help the customer. It honestly feels like they are trying to discourage refunds just to keep your money. Completely unacceptable for a company claiming to be “professional.” First and definitely last order from them.
2 mei 2026
Review zonder uitnodiging
Antwoord van SEAME
Hey Briana
We’re sorry to hear about your experience and disappointed to read this feedback. We would genuinely like the opportunity to resolve this properly for you.
Please contact us directly via support@seame-brand.com with your order details so our team can review your case and assist you with the return and refund process as quickly as possible.
We look forward to resolving this for you.
Edelle
TRUFFA
truffa, robaccia orrenda a prezzi spropositati...vergognatevi.punto
13 maart 2026
Review zonder uitnodiging
Antwoord van SEAME
Ciao,
Ci dispiace davvero leggere la tua esperienza negativa. Vogliamo assicurarci di comprendere bene il problema e trovare una soluzione. Ti invitiamo a contattarci direttamente a support@seame-brand.com
così possiamo aiutarti con un rimborso o un’alternativa.
Grazie per averci segnalato il problema.
Edelle
Low quality product that id the jacket…
Low quality product that id the jacket I bought had nothing to do with the one advertised in the photo.
Low quality, irrelevant colour in comparison with the deceptive photo .
11 maart 2026
Review zonder uitnodiging
Antwoord van SEAME
Hi Ergati
We’re really sorry to hear that the jacket did not meet your expectations. We take product quality and accurate representation very seriously, and we’d like to resolve this for you.
Please contact us directly at support@seame-brand.com
so we can assist you with a replacement, refund, or alternative solution.
Thank you for bringing this to our attention — we appreciate the opportunity to make it right.
Best regards,
Edelle
Refund policy
Has anyone else had a problem with getting a refund from Seame? I sent back a coat on Dec 31st and have the postal receipt but they won't give me a refund as say it has never been returned? Anyone got any advice?
16 februari 2026
Review zonder uitnodiging
Antwoord van SEAME
Hey Annabel
We’re very sorry to hear about the trouble with your refund. To help resolve this as quickly as possible, please contact us directly at support@seame‑brand.com with your order number and your postal receipt or tracking information.
We appreciate your patience and look forward to helping you.
Edelle
Avoid if you need a refund
I bought a jacket from SEAME for my daughter in September 2025. Unfortunately it didn’t fit so I shipped it back to China from the UK at my own expense as per their instructions. The tracking shows it arrived in China in October but is still in customs. It is now February 2026 and SEAME are still refusing to give me a refund for a mere £42.50! I’m a single parent working 2 jobs and can’t afford to lose this money. Terrible customer service. I suggest you avoid buying from SEAME at all costs.
16 februari 2026
Review zonder uitnodiging
Antwoord van SEAME
Hey Katey
We are truly sorry for the frustration and inconvenience you’ve experienced. This is not the experience we want any of our customers to have.
Please contact us directly at support@seame‑brand.com with your order details and any tracking information you have. Once we receive this, we will investigate your return immediately and work to ensure your refund is processed as quickly as possible.
We understand how important this is, and we appreciate your patience while we resolve it.
Edelle
They take too long to ship stuff
They take too long to ship stuff.
Always they use UPS to ship their packages-most of the time UPS packages are not delivered to the receiver, it’s stolen or shipped back to the shipper (Sesame Gallery)- will never refund the money or admit Package was returned to them.
Also Sesame Gallery doesn’t have good customer service.
I will never get stuff from them again, very disappointed with them.
Zero stars 0000
27 januari 2026
Review zonder uitnodiging
Antwoord van SEAME
Hey Nad
We’re sorry to hear about your experience; however, we want to clarify that we are not Sesame Gallery. It seems there may have been some confusion regarding the store or shipment.
If this was intended for a different company, we recommend contacting them directly to resolve any delivery or refund issues.
Edelle
Sehr Zufrieden
Meine Erfahrung mit diesem Unternehmen war sehr gut. Die Mitarbeiter sind sehr respektvoll, höflich und hilfsbereit. Ich bin sehr zufrieden.
20 december 2025
Review zonder uitnodiging
Terrible company do not use
Terrible company do not use. £70 Coat took 3-4 weeks to arrive it was cheap material looked awful. Cost £22 to resend back to china. ( didn’t look like a Chinese site was not aware of costs to return or that I was buying from china ) then they wanted another £20 said parcel stuck at customs and I had to pay. Do cost over £ 40 just to try this cheap looking coat on. Totally awful, Non or this is brought to your attention whej ordering Still awaiting refund
10 oktober 2025
Review zonder uitnodiging
Antwoord van SEAME
Hey there,
Thank you for taking the time to share your feedback.
We’re truly sorry to hear that your experience didn’t meet expectations. We understand how frustrating this must be, and we want to make things right. Please contact us at **trustpilot@seame-brand.com**, where your case will be personally handled by our dedicated VIP customer service team. They’ll ensure your issue is reviewed and resolved as quickly as possible.
We genuinely apologize for the inconvenience and appreciate your patience and understanding.
Edelle
Good experience
The package was not able to arrive on Ibiza but I managed to receive it elsewhere. Service was friendly, item was nice too.
8 november 2025
Review zonder uitnodiging
Antwoord van SEAME
Hi Juliette
thank you so much for your feedback! 😊 We’re glad to hear you had a good experience and liked your item. We’re also happy our team could assist you with receiving the package.
We appreciate your support and hope to serve you again soon!
Edelle
Very good quality for good price
Very good quality for good price. Would recommend 🤗
Delivery took a long time tho, I live in germany and had to wait two weeks to get the jacket.
24 oktober 2025
Review zonder uitnodiging
Antwoord van SEAME
Hi Coline
thank you so much for your review! 😊 We’re glad to hear you’re happy with the quality and value of the jacket, and we truly appreciate your recommendation.
We’re sorry the delivery took a bit longer than expected—thank you for your patience. We hope you enjoy your jacket and look forward to serving you again!
Edelle
amazing quality and fast delivery!
6 november 2025
Review zonder uitnodiging
Antwoord van SEAME
Hey Linda,
Thank you so much for your kind review!
We’re thrilled to hear that you had a positive experience with SEAME. Your support means a lot to us, and we’re always here if you need anything in the future. If there’s ever anything we can do to earn that fifth star, don’t hesitate to reach out!
Thanks again for choosing SEAME — we look forward to seeing you again soon.
Edelle
Furchtbarer Artikel und noch schlimmerer Shop!
Ganz furchtbarer Mantel! Auf der Website sind keinerlei Informationen zum Material aufgelistet. Überall steht es werden qualitativ hochwertige Materialien verwendet und keine für die Umwelt schädlichen. Der Mantel klmmt mit 100% Polyester daher, stinkt zum Himmel und meine haare und restliche Kleidung haben sich sofort statisch aufgeladen! Außerdem war kein Gürtel enthalten. Der Mantel ist dünn wie Papier und hält eben nicht wie beschrieben (im kältesten Winter) warm. Ich habe den Mantel retounieren wollen und es hätte mich mehr als der Mantel gekostet, da man die vollen Retourekosten NACH CHINA selbst tragen muss. Das Unternehmen gibt sich als ein deutsches Start up aus, produziert aber total billig in China und hat eben auch den Firmensitz dort. Was bedeutet: TEURE RETOUREN was man nur im Vorfeld hätte erfahren können, wenn man die AGB's öffnet und im kleingedruckten liest. Denn auf der Website steht unter Retoure auch lediglich: ,,Retouren sind innerhalb von 14 Tagen möglich " nichts von über 60€ Retourekosten und dann kann es auch noch beim Zoll landen! Am besten man liest immer erst die Bewertungen bei ,,trustpilot" zu solchen shops, denn dort steht genau dass was ich hier schreibe 100×. Auf der Seite selbst werden natürlich nur die gefakten ki Bewertungen gezeigt. Oder von Influenzern die anscheinend für jeden S****ẞ (in diesem fall) Werbung machen. Absolut nicht zu empfehlen hier zu bestellen! Außer du willst einen 100% plastik Artikel, online bestellen bei einem Shop der dich dreist anlügt (keine billigen Materialien etc) und einfach nur Geld machen will, mit Massenware aus China (dann zu solchen Preisen) und mehr Geld am Ende für die Retoure und Zoll zahlen als für den Artikel selbst). Absolut dreist und eine Frechheit dass solche Läden überhaupt bestehen bleiben dürfen!
10 oktober 2025
Review zonder uitnodiging
Antwoord van SEAME
Hallo Sarah
vielen Dank, dass du dir die Zeit genommen hast, dein Feedback mit uns zu teilen.
Es tut uns wirklich sehr leid zu hören, dass deine Erfahrung nicht deinen Erwartungen entsprochen hat. Wir verstehen, wie frustrierend das sein muss, und möchten das unbedingt richtigstellen. Bitte kontaktiere uns unter trustpilot@seame-brand.com
– dort wird dein Anliegen persönlich von unserem VIP-Kundendienstteam betreut. Sie werden sicherstellen, dass dein Fall schnell geprüft und gelöst wird.
Wir entschuldigen uns aufrichtig für die entstandenen Unannehmlichkeiten und danken dir für deine Geduld und dein Verständnis.
Edelle
Good a little short on the waist but…
Good a little short on the waist but its so cute
24 september 2025
Review zonder uitnodiging
Antwoord van SEAME
Hey there,
thank you so much for your lovely review! 💖 We’re glad to hear you think it’s cute. We appreciate your feedback about the waist—your input helps us improve our designs for the future.
Enjoy wearing it, and we hope to see you again soon!
Edelle
The jacket is beautiful and very…
The jacket is beautiful and very comfortable. There weren’t any delays in shipping and they sent me a link so that I could know when the package would arrive. Overall, great experience.
17 oktober 2025
Review zonder uitnodiging
Antwoord van SEAME
Hi Lily
thank you so much for your wonderful review! 😄 We’re thrilled to hear that you love the jacket and found it comfortable. We’re also glad the shipping process was smooth and that the tracking link was helpful.
We truly appreciate your support and look forward to serving you again soon!
Edelle
Jag är ganska nöjd med beställningen
Jag är ganska nöjd med beställningen
3 november 2025
Review zonder uitnodiging
Antwoord van SEAME
Hej,
tack så mycket för din feedback! 😄 Vi är glada att höra att du är nöjd med din beställning.
Vi uppskattar ditt stöd och ser fram emot att få hjälpa dig igen snart!
Edelle
Antwoord van SEAME
Hi there,
thank you so much for your wonderful review! 🌟 We’re thrilled to hear you love your choice and the quality. Your support means a lot to us!
Enjoy, and we can’t wait to see you back soon!
Edelle
Would never order from here again
Would never order from here again. I ordered a coat and it was too big and too long. The material felt cheap, like it was something from Shein. The coat cost £60! I contacted them for a return and they don’t offer free returns so I will have to pay for the returns postage myself.
2 november 2025
Review zonder uitnodiging
Antwoord van SEAME
Hey Anjuna
Thank you for taking the time to share your feedback.
We’re truly sorry to hear that your experience didn’t meet expectations. We understand how frustrating this must be, and we want to make things right. Please contact us at **trustpilot@seame-brand.com**, where your case will be personally handled by our dedicated VIP customer service team. They’ll ensure your issue is reviewed and resolved as quickly as possible.
We genuinely apologize for the inconvenience and appreciate your patience and understanding.
Edelle
Cool
Cool! it's a bit different colour from the picture. But I like it too! And customer service was excellent.
16 oktober 2025
Review zonder uitnodiging
Antwoord van SEAME
Hi Mizuho
thank you so much for your feedback! 😄 We’re glad to hear you like it, even if the color was a bit different from the picture. We’re also thrilled that our customer service could help make your experience excellent!
We appreciate your support and hope to see you again soon!
Edelle
i am satisfied with one of the jackets
i am satisfied with one of the jackets, just the material could be a lot better.
also if i would’ve known that i need to pay the package myself if i send it back i would’ve only ordered one.
i would really appreciate if you could meet me half way here, cause it’s barely making sense sending the grey jacket back even tho i don’t have a use for it.
i am expecting that we can find a solution here, cause it was saying the returning process was free on your website.
thank you, janine
29 oktober 2025
Review zonder uitnodiging
Antwoord van SEAME
Hey Janine,
Thank you for taking the time to share your feedback.
We’re truly sorry to hear that your experience didn’t meet expectations. We understand how frustrating this must be, and we want to make things right. Please contact us at **trustpilot@seame-brand.com**, where your case will be personally handled by our dedicated VIP customer service team. They’ll ensure your issue is reviewed and resolved as quickly as possible.
We genuinely apologize for the inconvenience and appreciate your patience and understanding.
Edelle
If I could id give no stars
If I could id give no stars
Horrendously slow delivery (7weeks)
Item I received was nothing like advertised. Cheap polyester blurry print and advertised as thick cotton material. Absolute joke, don’t waste your money.
29 oktober 2025
Review zonder uitnodiging
Antwoord van SEAME
Hey Jen
Thank you for taking the time to share your feedback.
We’re truly sorry to hear that your experience didn’t meet expectations. We understand how frustrating this must be, and we want to make things right. Please contact us at **trustpilot@seame-brand.com**, where your case will be personally handled by our dedicated VIP customer service team. They’ll ensure your issue is reviewed and resolved as quickly as possible.
We genuinely apologize for the inconvenience and appreciate your patience and understanding.
Edelle
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