If I could give 0 stars I would. My tan is streaky and I am more orange than tanned. I have tried to contact the secretspa team for two days with images and they do not return my calls or emails. My t... Toon meer
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Lees wat reviewers zeggen
I’ve been using Karolina R from Secret Spa since 2021, and I honestly wouldn’t go anywhere else. She is incredible. Karolina is always on time, comes fully prepared with an amazing range of colour... Toon meer
Bedrijf heeft geantwoord
Big big thank you to Jolanda you really make my day. I feel so much relief you been such a good support and the professionalism you put into what you do. I really recommend this lady.
I've used secret spa a few times for massages and had really enjoyable experiences. This was my first time having reflexology at home. I'm housebound so having the service available in my own home is... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Beauty at your fingertips... mobile beauty, massage & spa treatments delivered to your home, office or hotel. Our expert mobile beauty therapists come to your door anywhere in London.
Secret Spa | Luxury Mobile Beauty
Geschreven door het bedrijf
- Call us from 9am - 9pm
- We pride ourselves on how we look after you and your beauty regime. Our Secret Spa team are available every day from 9am - 9pm to ensure everything runs smoothly. We move heaven and earth to make sure we keep our customers happy.
- Book any time...
- You can book on our easy-to-use app or website at any time. Book for the same day, or organise up to a month in advance. You can book appointments for any time from 7am - 10pm, meaning we can fit around your working schedule. We always do our absolute best to accommodate all appointment requests.
- Request your favourites
- We know it's easy to build up a relationship with your beauty therapist and our app makes it easy to book your favourites. You can mark therapists from previous appointments as your favourites and when you make your next booking, you can send your request directly to them. If they are not available, you can then extend to the rest of our elite professionals.
Free Cancellation
We know plans change...
We offer free cancellation if you cancel over 24 hours in advance of your appointment. If you cancel within 24 hours but we are able rearrange your appointment there will be no charge.
Contactgegevens
The Handbag Factory, 3 Loughborough Street, SE11 5RB, London, Verenigd Koninkrijk
- 02070960506
- bookings@secretspa.co.uk
- secretspa.co.uk
4,5
Uitstekend
4K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 88% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Therapist didn’t show up
I booked a manicure and spent money on a babysitter so I could enjoy the treatment.
The therapist didn’t show up to the appointment and when I got in touch with Secret Spa they said she had broken down so couldn’t get to the appointment. At no point was I warned by the therapist that she wouldn’t be attending due to this and I never received the usual message letting me know my therapist was on the way. Really disappointing. I was offered a refund and 20% off my next booking but none of that makes a difference when you’re out of pocket for childcare fees.
9 september 2025
Review zonder uitnodiging
Antwoord van Secret Spa
Dear Sophia,
I’m so sorry for the experience you had with us. It’s incredibly disappointing to hear that your therapist didn’t arrive for your booking, especially given the effort you made to arrange childcare and look forward to your appointment.
Unfortunately, in this case, your therapist had an unexpected breakdown on the way, which meant she couldn’t reach you. While we did process a full refund and offered a discount for a future booking, I completely understand this doesn’t cover the inconvenience and additional costs you incurred.
Please accept our sincere apologies. This isn’t the level of reliability we want for our clients. I’ve shared your feedback with our team so we can continue working on minimising the impact of unforeseen situations.
Best wishes,
Mollie
Second time in a row that I’ve been let…
Second time in a row that I’ve been let down.
I think that is very poor
7 september 2025
Review zonder uitnodiging
Antwoord van Secret Spa
Hi Karen,
Thank you for taking the time to leave your feedback. We’re so sorry you’ve been let down twice, we completely understand how frustrating and disappointing that must have been. Sadly, both occasions were due to city-wide disruptions (first during Notting Hill Carnival, and more recently the tube strikes), but we know that doesn’t make it any less inconvenient for you.
We’re really grateful that you’ve chosen to rebook with us and we’ve made sure everything is in place for your upcoming appointment to run smoothly. Thank you so much for giving us another chance, we’re committed to making this a much better experience for you.
Best wishes,
Mollie
Alexandra was brilliant
Alexandra was punctual, professional and friendly. She completely put me at ease during my spray tan appointment. I will definitely book with her again. She was great!
23 augustus 2025
Antwoord van Secret Spa
Dear Suzie
Thank you for your feedback. We’re delighted to hear you had such a positive spray tan experience with Alexandra and that she made you feel at ease throughout.
Don’t forget you can favourite her on your account to request her directly next time. We look forward to welcoming you back again soon.
Warm regards,
Mollie
Very good service felt comfortable…
Very good service felt comfortable throughout and very helpful will definitely use again
22 augustus 2025
Antwoord van Secret Spa
Dear Muhi
Thank you for taking the time to share your experience. We’re so pleased to hear you felt comfortable and well looked after. We hope to welcome you back soon.
Best wishes,
Mollie
Totally recommend Emma
Emma made me feel at ease straight away. She was friendly and really efficient. A great result - thank you. I would totally recommend Emma. The process was really easy from the booking to the final result.
21 augustus 2025
Antwoord van Secret Spa
Dear Grahame,
Thank you for your wonderful feedback. We’re so pleased to hear about your experience with Emma and that she made you feel at ease while delivering such a great result. We truly appreciate your recommendation and hope to welcome you back again soon.
Warm regards,
Mollie
Gemma was absolutely the best
Gemma was absolutely the best! Quick, kind, she was explaining all steps and open to answer questions, a really good experience!
21 augustus 2025
Antwoord van Secret Spa
Dear Charlotte,
Thank you for your wonderful feedback. We’re delighted to hear about your experience with Gemma and that she made your appointment so comfortable and informative. We hope to welcome you back again soon.
Best wishes,
Mollie
If you like perfection then Ana is your lady!!
Ana was extremely polite and very professional. She is a perfectionist when it comes to nails and she left with me feeling extremely happy with my manicure. I would highly recommend.
20 augustus 2025
Antwoord van Secret Spa
Dear Rachel,
Thank you for your feedback. We’re so pleased to hear you enjoyed your manicure with Ana and that she left you feeling so happy with the result. We truly appreciate your recommendation and hope to welcome you back again soon.
Warm regards,
Mollie
Antwoord van Secret Spa
Hi,
Thank you for your lovely feedback. We’re delighted to hear Jess made you feel at ease and that you were so pleased with your hair. We hope to welcome you back again soon.
Best wishes,
Mollie
Antwoord van Secret Spa
Dear Viviane,
Thank you for your wonderful feedback. We’re so pleased to hear your therapist made you feel comfortable and that you had such a positive experience. We hope to welcome you back again soon.
Warm regards,
Mollie
Kerry was lovely and very quick and…
Kerry was lovely and very quick and chatty.
I would use her again for spray tan.
Lovely colour
18 augustus 2025
Antwoord van Secret Spa
Dear Nicole,
Thank you for your feedback. We’re so pleased to hear you enjoyed your spray tan with Kerry and that you were happy with the colour. We hope to welcome you back again soon.
Best wishes,
Mollie
Neus is simply amazing
Neus is simply amazing! I loved my mother of the bride updo—it was very chic and stayed in place perfectly all day, even through lots of dancing. I received countless compliments on it.
Not only is Neus a fantastic hairdresser, but she is also a lovely person. She's friendly and interesting, making it a pleasure to meet her.
A big thank you to Neus, and I highly recommend her!
16 augustus 2025
Antwoord van Secret Spa
Dear Rebecca
Thank you so much for sharing your experience with Secret Spa. We’re delighted to hear that Neus created such a beautiful mother-of-the-bride updo that lasted perfectly throughout your special day, and it’s wonderful to know you received so many compliments. We truly appreciate your kind words and recommendation, and we hope to welcome you back again soon.
Best wishes,
Mollie
So grateful to have found this app and…
So grateful to have found this app and the Secret Spa team : very reactive, quick communication and very professionnal.
15 augustus 2025
Antwoord van Secret Spa
Dear Olivia,
Thank you so much for your kind words. We’re so pleased to hear you’ve found Secret Spa helpful and that you’ve had such a positive experience with our team. We hope to welcome you back again soon.
Warm regards,
Mollie
Brilliant
Great make up artist did everything I wanted really excellent- have also used the hairdresser services- both excellent and so convenient- highly recommended
20 november 2024
Antwoord van Secret Spa
Dear Jacq
Thank you so much for your lovely feedback. We’re delighted to hear you enjoyed both your makeup and hair appointments, and that you’ve found the service so convenient. We truly appreciate your recommendation and hope to welcome you back again soon.
Best wishes,
Mollie
Therapist was very reassuring and put…
Therapist was very reassuring and put me completely at my ease which is very helpful when having a full body spray tan.
13 augustus 2025
Antwoord van Secret Spa
Dear Claire,
Thank you for your feedback. We’re so pleased to hear your therapist helped you feel comfortable during your spray tan and that the experience was so reassuring. We look forward to welcoming you back again soon.
Warm regards,
Mollie
Antwoord van Secret Spa
Dear Ally
Thank you so much for taking the time to feed back on your appointment. I'm so pleased to hear you had a great experience with us and we look forward to welcoming you back soon.
Kind regards,
Mollie
First spray tan ever pre wedding and…
First spray tan ever pre wedding and (thankfully) it was perfect!
9 augustus 2025
Antwoord van Secret Spa
Dear Caiti,
Thank you so much for sharing your experience with Secret Spa. We’re delighted to hear your first spray tan was perfect ahead of your wedding — what a special occasion to prepare for! We hope to welcome you back again soon.
Best wishes,
Mollie
Regular user no complaints
I’ve been using secret spa for spray tans for years now. They are always so professional and friendly and communicate really well. I also had a hair stylist once as well and make up. Also very good. I would highly recommend the service.
8 augustus 2025
Antwoord van Secret Spa
Dear Rachel,
We deeply appreciate you taking the time to share your experience. It’s wonderful to know you’ve been enjoying your spray tans with us for years, and that you’ve also had such positive experiences with our hair and makeup services. Thank you so much for your kind recommendation — we hope to welcome you back again soon.
Warm regards,
Mollie
Amazing therapist who gave me the best…
Amazing therapist who gave me the best tips around getting the most out of my spray tan
8 augustus 2025
Antwoord van Secret Spa
Dear Samantha,
Thank you for your feedback. We’re so pleased to hear you had such a great spray tan experience and that your therapist shared helpful tips with you. We hope to welcome you back again soon.
Best wishes,
Mollie
Short Blow-dry- mobile
Stylist was wonderful and discussed my preferred hairstyle and products available in advance of my blow-dry and I loved how she styled my hair.
However, comparable to other mobile options available in London, I think that £80 plus for a simple blow-dry on short hair is far too expensive.
8 augustus 2025
Antwoord van Secret Spa
Dear Bernie,
Thank you for your lovely feedback about your stylist – we’re so pleased to hear you enjoyed both the consultation and the final style. We’ve also noted your feedback on pricing. We do our best to ensure our service reflects the convenience and quality of the experience, but we really value hearing your perspective.
We’d love to welcome you back again soon.
Best wishes,
Mollie
Antwoord van Secret Spa
Dear Fatima,
We deeply appreciate you taking the time to share your experience. It’s wonderful to hear you found the Secret Spa team professional, punctual and friendly. We hope to welcome you back again soon.
Best wishes,
Mollie
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