He was fantastic. From the moment the session started, everything felt smooth – honestly, a total 'smoothie experience' (effortless and flowing). I was able to fully relax and not worry at all about w... Toon meer
Bedrijf heeft geantwoord
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My Experience was great. Professional and friendly Whilst I had booked my deep tissue massage for lower back pain, I really had no idea how much it would help. The Masseuse was thorough and helpful... Toon meer
Bedrijf heeft geantwoord
This is my second time using Urban Co in England when I fly in from the US. Both experiences have been amazing with my masseuses. I highly recommend this booking platform.
Bedrijf heeft geantwoord
Excellent . Jithin was excellent . I was struggling to operate Saturday , unable to walk and in constant pain from sciatic glute pain . Sunday morning I booked him and he put me through a series of... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Info over Urban | Massage & beauty at home
Geschreven door het bedrijf
The Urban app is the easy way to book spa and clinic treatments right to your door. Stay put and choose from 30+ treatments, including relaxing massages, facials, manicures and even physiotherapy or osteopathy sessions, all delivered by pre-vetted professionals you can trust.
Booking is simple
Just select your treatment, choose your mobile therapist and pick a date and time that suits you. Your pro can be at your doorstep in as little as 60 minutes. Available across the UK and in Paris.
Trusted therapists
Every professional on the Urban app is qualified, insured and background-checked, so you can enjoy your treatment with peace of mind. Make your decision even easier by scrolling through reviews and detailed bios. They come fully equipped too, just grab some towels and you’re good to go.
Available from 7am to 11pm
Book at a time that suits you, seven days a week from 7am - 11pm. Come across an issue? Chat directly to our customer support team via the live in-app chat or on the website, they’ll be there to help every day between 7am - 11pm.
Rebook your favourites
Have a preferred pro? Tap the heart to favourite them, making it easy to rebook and request availability from your go-tos.
Free cancellation
We understand that life happens and plans can change, so we offer free cancellation when you cancel over 24 hours before your booking begins. You’ll get a 70% refund if you cancel between 24 and 2 hours before your appointment.
Earn points every time you book
Urban Rewards is our free digital loyalty scheme that rewards you for investing in your wellbeing. The more points you collect, the brighter life gets, with regular discounts and partner perks. Simply sign up or log in to your account and you’ll get 50 free points to get you started!
Booking is simple
Just select your treatment, choose your mobile therapist and pick a date and time that suits you. Your pro can be at your doorstep in as little as 60 minutes. Available across the UK and in Paris.
Trusted therapists
Every professional on the Urban app is qualified, insured and background-checked, so you can enjoy your treatment with peace of mind. Make your decision even easier by scrolling through reviews and detailed bios. They come fully equipped too, just grab some towels and you’re good to go.
Available from 7am to 11pm
Book at a time that suits you, seven days a week from 7am - 11pm. Come across an issue? Chat directly to our customer support team via the live in-app chat or on the website, they’ll be there to help every day between 7am - 11pm.
Rebook your favourites
Have a preferred pro? Tap the heart to favourite them, making it easy to rebook and request availability from your go-tos.
Free cancellation
We understand that life happens and plans can change, so we offer free cancellation when you cancel over 24 hours before your booking begins. You’ll get a 70% refund if you cancel between 24 and 2 hours before your appointment.
Earn points every time you book
Urban Rewards is our free digital loyalty scheme that rewards you for investing in your wellbeing. The more points you collect, the brighter life gets, with regular discounts and partner perks. Simply sign up or log in to your account and you’ll get 50 free points to get you started!
Our commitment to your safety
Geschreven door het bedrijf
- We take your safety seriously
- We verify each mobile therapist’s identity and conduct criminal screening checks to confirm they’re up to Urban standards. We check each qualification for the services they’d like to offer, as well as their insurance and ID. We have strict hygiene practices and a zero-tolerance approach to suggestive behaviour. Learn more : https://urban.co/en-gb/safety
Our cancellation policy
Free cancellation up to 24h
We understand that life happens and plans can change, so we offer free cancellation when you cancel over 24 hours before your booking begins. You’ll get a 70% refund if you cancel between 24 and 2 hours before your appointment.
Contactgegevens
Great Suffolk Street, SE1 1PP, London, Verenigd Koninkrijk
- urban.co
Refer a friend, get £15 off
4,7
Uitstekend
3K reviews
Heeft 37% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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Booked it first time...terrible experience
Booked it first time, got canceled last min and wasn't informed, expensive and unprofessional. Also was told id get a discount of 15% for being referred by a friend the app doesn't show the price until after the payment...terrible experience booking it and payment and no one truned up....usless
24 april 2026
Review zonder uitnodiging
This is my second time using Urban Co…
This is my second time using Urban Co in England when I fly in from the US. Both experiences have been amazing with my masseuses. I highly recommend this booking platform.
23 april 2026
Review zonder uitnodiging
Antwoord van Urban | Massage & beauty at home
Wow, thanks so much for the 5-star review. We're so glad you had a great experience using Urban and hope to see you again for another treatment soon.
Great service
Great service, she is so professional, i enjoyed every single minute. I will definitely book again for the lymphatic Drainage massage and other massage types as well. I highly recommend her.
20 april 2026
Review zonder uitnodiging
Antwoord van Urban | Massage & beauty at home
Thank you for taking the time to leave us such a kind review, Yassamine. We're glad you enjoyed your treatment and hope to see you soon for your next session.
Antwoord van Urban | Massage & beauty at home
We’re so happy your girlfriend enjoyed her treatment– thanks for letting us know!
Love Urban!
My wife and I book Urban several times a year and really enjoy our massages from Steve and Andrea (Coventry).
The booking process is also very easy to use and the customer service are quick and responsive!
10 april 2026
Antwoord van Urban | Massage & beauty at home
Thanks for sharing your love for our services, Amir. We can't wait to welcome you back for another treatment.
Aucun prestataire en réflexologie…
Aucun prestataire en réflexologie plantaire.
En étant à paris !!
Inadmissible.
Dommage car j'étais un client régulier...
8 november 2025
Loved it
Loved it - booked last minute and was so convenient and excellent professional!
16 april 2026
Antwoord van Urban | Massage & beauty at home
We’re so glad to hear you had a great experience– thanks for sharing!
Great Professional and Friendly experience.
My Experience was great. Professional and friendly
Whilst I had booked my deep tissue massage for lower back pain, I really had no idea how much it would help. The Masseuse was thorough and helpful with me understanding the causes and ways to provent the tightness coming back.
Very professional
8 april 2026
Antwoord van Urban | Massage & beauty at home
Thanks for the 5-star review John, your feedback is super important to us and we're so glad your experience was perfect. See you again soon!
Zarah was amazing
Zarah was amazing. I was so tense in my shoulders and forearms to begin with but shortly after starting I could feel the release. Zarah made sure I was comfortable and that the pressure was ok.
19 april 2026
Review zonder uitnodiging
Antwoord van Urban | Massage & beauty at home
Sounds like Zarah did a great job – so glad you loved your treatment, Kaylah!
Love not having to leave the house to…
Love not having to leave the house to get a great treatment.
17 april 2026
Review zonder uitnodiging
Antwoord van Urban | Massage & beauty at home
Thank you for the 5 stars, Nicola– hope to see you again soon!
Calm, smooth approach removed all physical and mental tension
He was fantastic. From the moment the session started, everything felt smooth – honestly, a total 'smoothie experience' (effortless and flowing). I was able to fully relax and not worry at all about what he was doing. His technique is confident and intuitive, so I could just let go completely. My body felt great for days afterward and genuinely better for the rest of the week. He create a safe, no-stress environment. The booking and space also supported a seamless experience.
5 april 2026
Antwoord van Urban | Massage & beauty at home
Hey Al, thanks for taking the time to leave such a wonderful review. We're so jealous of your treatment, it sounds like you had a great experience. Hope you continue to feel the benefits! See you again soon.
Excellent Service
Easy to book, fantastic massage - makes it so more relaxing in your own home.
6 april 2026
Antwoord van Urban | Massage & beauty at home
We’re so glad to hear you had a great experience, Roxana– thanks for sharing!
Antwoord van Urban | Massage & beauty at home
Thanks so much for the 5-star review!
Great home massage experience
Easy booking, available at short notice. Extremely convenient as they come to your house, and I’ve only experienced highly professional individuals when booking.
15 april 2026
Review zonder uitnodiging
Antwoord van Urban | Massage & beauty at home
Hey Mrs Nash, thanks for taking the time to leave such a wonderful review. It sounds like you had a great experience. Hope you continue to feel the benefits! See you again soon.
Anderson was one of the Best!
Anderson was excellent! Professional, very intuitive and one of the best massages I have had. Will definitely book again.
10 april 2026
Antwoord van Urban | Massage & beauty at home
Anderson sounds amazing – so glad they gave you such a great treatment. See you again soon!
So easy to use the app
So easy to use the app. We have had four different therapists and they’ve all been excellent.
13 april 2026
Review zonder uitnodiging
Antwoord van Urban | Massage & beauty at home
Wow, thanks so much for the 5-star review. We're so glad you had a great experience using Urban and hope to see you again for another treatment soon.
The best hydrating facial!
The best hydrating facial I had ever had from Arta - I would 100% recommend!
12 april 2026
Review zonder uitnodiging
Antwoord van Urban | Massage & beauty at home
We’re so glad to hear you had a great experience, Georgia– thanks for sharing!
Friendly and professional service
Friendly and professional service, with careful attention to detail.
12 april 2026
Review zonder uitnodiging
Antwoord van Urban | Massage & beauty at home
Thanks so much for the 5 stars – your feedback helps us keep things great.
Antwoord van Urban | Massage & beauty at home
We’re so happy you enjoyed your treatment, Aditi– thanks for letting us know!
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