Chris was great. Really lovely and he cared more than just about the massage alone but giving me a better understanding of myself and muscle imbalances and things to help
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Roxana was brilliant, very attentive and she made me feel very comfortable and listened well. All questions were answered appropriately. Myself and my partner both had a massage and would throughl... Toon meer
Bedrijf heeft geantwoord
Very easy app to use, quick booking process and I can make a booking within 1 hour. I tried a lot of therapists and they always very knowledgeable and sorted all my problems out.
Bedrijf heeft geantwoord
The Urban massage therapists are just heads and tails above anywhere else. I think because they are individually rated, maybe? The quality of the massages is always consistently great, always professi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Urban | Massage & beauty at home
Geschreven door het bedrijf
The Urban app is the easy way to book spa and clinic treatments right to your door. Stay put and choose from 30+ treatments, including relaxing massages, facials, manicures and even physiotherapy or osteopathy sessions, all delivered by pre-vetted professionals you can trust.
Booking is simple
Just select your treatment, choose your mobile therapist and pick a date and time that suits you. Your pro can be at your doorstep in as little as 60 minutes. Available across the UK and in Paris.
Trusted therapists
Every professional on the Urban app is qualified, insured and background-checked, so you can enjoy your treatment with peace of mind. Make your decision even easier by scrolling through reviews and detailed bios. They come fully equipped too, just grab some towels and you’re good to go.
Available from 7am to 11pm
Book at a time that suits you, seven days a week from 7am - 11pm. Come across an issue? Chat directly to our customer support team via the live in-app chat or on the website, they’ll be there to help every day between 7am - 11pm.
Rebook your favourites
Have a preferred pro? Tap the heart to favourite them, making it easy to rebook and request availability from your go-tos.
Free cancellation
We understand that life happens and plans can change, so we offer free cancellation when you cancel over 24 hours before your booking begins. You’ll get a 70% refund if you cancel between 24 and 2 hours before your appointment.
Earn points every time you book
Urban Rewards is our free digital loyalty scheme that rewards you for investing in your wellbeing. The more points you collect, the brighter life gets, with regular discounts and partner perks. Simply sign up or log in to your account and you’ll get 50 free points to get you started!
Booking is simple
Just select your treatment, choose your mobile therapist and pick a date and time that suits you. Your pro can be at your doorstep in as little as 60 minutes. Available across the UK and in Paris.
Trusted therapists
Every professional on the Urban app is qualified, insured and background-checked, so you can enjoy your treatment with peace of mind. Make your decision even easier by scrolling through reviews and detailed bios. They come fully equipped too, just grab some towels and you’re good to go.
Available from 7am to 11pm
Book at a time that suits you, seven days a week from 7am - 11pm. Come across an issue? Chat directly to our customer support team via the live in-app chat or on the website, they’ll be there to help every day between 7am - 11pm.
Rebook your favourites
Have a preferred pro? Tap the heart to favourite them, making it easy to rebook and request availability from your go-tos.
Free cancellation
We understand that life happens and plans can change, so we offer free cancellation when you cancel over 24 hours before your booking begins. You’ll get a 70% refund if you cancel between 24 and 2 hours before your appointment.
Earn points every time you book
Urban Rewards is our free digital loyalty scheme that rewards you for investing in your wellbeing. The more points you collect, the brighter life gets, with regular discounts and partner perks. Simply sign up or log in to your account and you’ll get 50 free points to get you started!
Our commitment to your safety
Geschreven door het bedrijf
- We take your safety seriously
- We verify each mobile therapist’s identity and conduct criminal screening checks to confirm they’re up to Urban standards. We check each qualification for the services they’d like to offer, as well as their insurance and ID. We have strict hygiene practices and a zero-tolerance approach to suggestive behaviour. Learn more : https://urban.co/en-gb/safety
Our cancellation policy
Free cancellation up to 24h
We understand that life happens and plans can change, so we offer free cancellation when you cancel over 24 hours before your booking begins. You’ll get a 70% refund if you cancel between 24 and 2 hours before your appointment.
Contactgegevens
Great Suffolk Street, SE1 1PP, London, Verenigd Koninkrijk
- urban.co
Refer a friend, get £15 off
4,7
Uitstekend
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 33% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Amazing experience
Wonderful experience in the comfort of your home This is my second booking with Aniko for a lymphatic drainage massage she is very professional and friendly.
20 augustus 2026
Antwoord van Urban | Massage & beauty at home
Hey Asha, thanks for taking the time to leave such a wonderful review. it sounds like you had a great experience. Hope you continue to feel the benefits! See you again soon.
Good massages in the comfort of your home
I have used Urban on several occasions now mainly for massages and found the therapists on it very good and the app also. There were some teething troubles with the app a couple or so years ago but seem to have been fixed. It is pretty intuitive now and if you like massages but don't want to leave your house I would recommend!
22 augustus 2026
Review zonder uitnodiging
Antwoord van Urban | Massage & beauty at home
Hey Eva. Thank you for your thoughtful review! We’re so pleased to hear you’ve enjoyed your Urban massages and found the therapists to be very good. It’s also great to know the app experience has improved and feels intuitive for you now. We really appreciate your recommendation and look forward to welcoming you again soon.
Antwoord van Urban | Massage & beauty at home
Thanks for such great feedback Katherine, we really appreciate it.
Clare’s massage was amazing
Clare’s massage was amazing. Once again. I was very stiff and achy after a long hike. With my usual back issue painful. She fixed that. I was completely pain free afterwards. Plus she did a lovely facial All told she spent over an hour and 15 mns on me. It was wonderful. I was on air all day. Thanks Clare. Julie Powell
21 augustus 2026
Review zonder uitnodiging
Antwoord van Urban | Massage & beauty at home
Wow, it sounds like Clare's worked their magic! We're so glad you enjoyed your Urban experience and hope to make your next treatment even better, see you soon!
Fantastic!
Super easy, masseuse was lovely guy and very respectful and worked super hard considering he did two 90min massages
8 augustus 2026
Antwoord van Urban | Massage & beauty at home
Yay, 5 stars is exactly what we want to hear! We're so glad you had a lovely treatment, can't wait for you to experience your next treatment.
Antwoord van Urban | Massage & beauty at home
Thanks so much for the 5-star review, GCW – so happy to hear you enjoyed everything.
Antwoord van Urban | Massage & beauty at home
We’re so happy you enjoyed your treatment, Jo – thanks for letting us know!
Got this as a gift for a friend great…
Got this as a gift for a friend great service
16 augustus 2026
Antwoord van Urban | Massage & beauty at home
Hey Charley. Thank you for your lovely review! We’re so pleased to hear your friend enjoyed the gift and had a great experience with Urban.
Masseuer Monika is professional
Masseuer Monika is professional, really great and hard, strong, absolutely brilliant, recommend to everyone.
9 augustus 2026
Antwoord van Urban | Massage & beauty at home
Hey Rokas, we're so happy you enjoyed your treatment. Monika is one of the best, feel free to add them to your favourites for future bookings. Hope to see you soon!
Great massages
8 augustus 2026
Antwoord van Urban | Massage & beauty at home
Thanks so much for the 5-star review!
Antwoord van Urban | Massage & beauty at home
We’re so glad to hear you had a great experience – thanks for sharing!
Great experience!
7 augustus 2026
Antwoord van Urban | Massage & beauty at home
Thanks so much for the 5-star review, Yechiel!
Consistently great massages
The Urban massage therapists are just heads and tails above anywhere else. I think because they are individually rated, maybe? The quality of the massages is always consistently great, always professional, always a positive experience - which you need when inviting people into your home. Booking is very easy, pricing is straightforward and I love the new add ons like foot and/or head massage. The best part is that when the massage is over you can relax in your own space! 10/10 service from Urban!
16 augustus 2026
Review zonder uitnodiging
Antwoord van Urban | Massage & beauty at home
Thanks for sharing your love for our services, Alison. Your feedback is super important to us and we're so glad your experience was perfect. We can't wait to welcome you back for another treatment.
Great experience
Urban is always great. I booked Kevin for the first time, and was so pleased with his technique, attention to my individual needs, and friendly nature. I’ll book him again.
14 augustus 2026
Antwoord van Urban | Massage & beauty at home
Thanks for such a lovely review. You're in great hands with Kevin, they clearly did an amazing job. Don't forget to add them to your favourites for your next booking!
Good service
Good service. However, I couldn’t change the appointment time on my phone. I had to use the desktop.
14 augustus 2026
Antwoord van Urban | Massage & beauty at home
Hey Elena, thanks so much for taking the time to tell us about your treatment. We have noted your feedback regarding the appointment time amendment. This is super helpful. We hope to see you again soon!
Easy to use and great customer service.
17 augustus 2026
Review zonder uitnodiging
Antwoord van Urban | Massage & beauty at home
Thanks so much for the 5-star review!
Great service for last minute massages…
Great service for last minute massages and good people working for them
16 augustus 2026
Review zonder uitnodiging
Antwoord van Urban | Massage & beauty at home
We're so glad your treatment went well, Sabrina. Thanks for the positive review!
Great massage and energy
Elliot was professional, calming and generally great vibes- and gave a foot massage that sent me to sleep. He brought a candle, room scents and used aromatherapy oils creating an amazing atmosphere creating that spa like feel at home. Can’t wait until the next one
15 augustus 2026
Review zonder uitnodiging
Antwoord van Urban | Massage & beauty at home
Thanks for your review, Char Char! Elliot is such a great therapist, we're so glad you got to experience their magic. Remember, you can add them to your favourites for quick and easy bookings in the future.
Brilliant
Easy to book your chosen therapist and treatment. Clear intuitive steps on the app and great recommendations and tips. The descriptions from Urban also help with making the right decisions for you. I have been using Urban for years and it has never disappointed.
15 augustus 2026
Review zonder uitnodiging
Antwoord van Urban | Massage & beauty at home
Thanks for sharing your love for our services, Venessa. We can't wait to welcome you back for another treatment.
One of the best massages I’ve had
One of the best massages I’ve had! Temi communicated well and was lovely
14 augustus 2026
Review zonder uitnodiging
Antwoord van Urban | Massage & beauty at home
Wow, it sounds like Temi worked their magic! We're so glad you enjoyed your treatment, we hope to see you again soon.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.