Chris was great. Really lovely and he cared more than just about the massage alone but giving me a better understanding of myself and muscle imbalances and things to help
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Lees wat reviewers zeggen
Roxana was brilliant, very attentive and she made me feel very comfortable and listened well. All questions were answered appropriately. Myself and my partner both had a massage and would throughl... Toon meer
Bedrijf heeft geantwoord
Very easy app to use, quick booking process and I can make a booking within 1 hour. I tried a lot of therapists and they always very knowledgeable and sorted all my problems out.
Bedrijf heeft geantwoord
The Urban massage therapists are just heads and tails above anywhere else. I think because they are individually rated, maybe? The quality of the massages is always consistently great, always professi... Toon meer
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Bedrijfsgegevens
Over Urban | Massage & beauty at home
Geschreven door het bedrijf
The Urban app is the easy way to book spa and clinic treatments right to your door. Stay put and choose from 30+ treatments, including relaxing massages, facials, manicures and even physiotherapy or osteopathy sessions, all delivered by pre-vetted professionals you can trust.
Booking is simple
Just select your treatment, choose your mobile therapist and pick a date and time that suits you. Your pro can be at your doorstep in as little as 60 minutes. Available across the UK and in Paris.
Trusted therapists
Every professional on the Urban app is qualified, insured and background-checked, so you can enjoy your treatment with peace of mind. Make your decision even easier by scrolling through reviews and detailed bios. They come fully equipped too, just grab some towels and you’re good to go.
Available from 7am to 11pm
Book at a time that suits you, seven days a week from 7am - 11pm. Come across an issue? Chat directly to our customer support team via the live in-app chat or on the website, they’ll be there to help every day between 7am - 11pm.
Rebook your favourites
Have a preferred pro? Tap the heart to favourite them, making it easy to rebook and request availability from your go-tos.
Free cancellation
We understand that life happens and plans can change, so we offer free cancellation when you cancel over 24 hours before your booking begins. You’ll get a 70% refund if you cancel between 24 and 2 hours before your appointment.
Earn points every time you book
Urban Rewards is our free digital loyalty scheme that rewards you for investing in your wellbeing. The more points you collect, the brighter life gets, with regular discounts and partner perks. Simply sign up or log in to your account and you’ll get 50 free points to get you started!
Booking is simple
Just select your treatment, choose your mobile therapist and pick a date and time that suits you. Your pro can be at your doorstep in as little as 60 minutes. Available across the UK and in Paris.
Trusted therapists
Every professional on the Urban app is qualified, insured and background-checked, so you can enjoy your treatment with peace of mind. Make your decision even easier by scrolling through reviews and detailed bios. They come fully equipped too, just grab some towels and you’re good to go.
Available from 7am to 11pm
Book at a time that suits you, seven days a week from 7am - 11pm. Come across an issue? Chat directly to our customer support team via the live in-app chat or on the website, they’ll be there to help every day between 7am - 11pm.
Rebook your favourites
Have a preferred pro? Tap the heart to favourite them, making it easy to rebook and request availability from your go-tos.
Free cancellation
We understand that life happens and plans can change, so we offer free cancellation when you cancel over 24 hours before your booking begins. You’ll get a 70% refund if you cancel between 24 and 2 hours before your appointment.
Earn points every time you book
Urban Rewards is our free digital loyalty scheme that rewards you for investing in your wellbeing. The more points you collect, the brighter life gets, with regular discounts and partner perks. Simply sign up or log in to your account and you’ll get 50 free points to get you started!
Our commitment to your safety
Geschreven door het bedrijf
- We take your safety seriously
- We verify each mobile therapist’s identity and conduct criminal screening checks to confirm they’re up to Urban standards. We check each qualification for the services they’d like to offer, as well as their insurance and ID. We have strict hygiene practices and a zero-tolerance approach to suggestive behaviour. Learn more : https://urban.co/en-gb/safety
Our cancellation policy
Free cancellation up to 24h
We understand that life happens and plans can change, so we offer free cancellation when you cancel over 24 hours before your booking begins. You’ll get a 70% refund if you cancel between 24 and 2 hours before your appointment.
Contactgegevens
Great Suffolk Street, SE1 1PP, London, Verenigd Koninkrijk
- urban.co
Refer a friend, get £15 off
4,7
Uitstekend
3K reviews
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no Massage received
The masseur arrived at my address, but after arriving he stated that there was not enough space for the massage table and therefore left without providing the massage.
I have been charged £80 for a service that I did not receive.
When I made the booking, there was no clear information or warning stating that a specific amount of space would be required for the massage table. Had this requirement been clearly communicated at the time of booking, I would not have made the reservation.
1 september 2026
Review zonder uitnodiging
Antwoord van Urban | Massage & beauty at home
Hello EP
We're really sorry to hear about your experience. We completely understand how disappointing it must have been for your therapist to arrive but be unable to provide the treatment.
As our therapists bring a professional massage table with them, enough clear floor space is needed for them to set up the table safely and move around it during the treatment.
We do provide guidance on our website about preparing your space, including an approximate floor-space requirement. That said, we appreciate your feedback that this wasn't clear enough to you when making your booking, and we'll take this on board.
We're glad our team has since been able to speak with you directly about what happened and has provided you with a full refund due to the issues you experienced.
We're sorry again that your booking didn't go as planned, and we hope we'll have the opportunity to provide you with a much better Urban experience in the future.
The Urban team
Antwoord van Urban | Massage & beauty at home
Thank you for the 5-star review, Anna B!
Shame on you for screwing your…
Shame on you for screwing your crowdfunders like that
1 september 2026
Review zonder uitnodiging
Antwoord van Urban | Massage & beauty at home
Thanks so much for the great review, Nubian– we really appreciate it.
Aster was absolutely wonderful
Aster was absolutely wonderful. She was incredibly kind, professional, and attentive throughout the whole experience. I was extremely tired and had a lot of pain and tension, but she knew exactly where to apply pressure and how to work on the areas that were hurting.
I’m honestly not exaggerating when I say that I felt a significant improvement within less than 24 hours. Her massage skills, experience, and technique were excellent, and she made me feel so comfortable throughout the session.
I’ve been looking for someone like this in Birmingham for a long time, and I can confidently say that I’ve finally found my go-to place. Aster is genuinely amazing—not only in her massage technique and expertise, but also in the way she treats her clients.
I will definitely be coming back to her again. Highly recommended!
28 augustus 2026
Antwoord van Urban | Massage & beauty at home
Thank you for your wonderful review. We’re so pleased to hear that Aster provided such a kind, professional, and effective treatment. We’ll be sure to share your lovely feedback with her. Don't forget to add them to your favourites for your next booking! We look forward to welcoming you back again soon.
Antwoord van Urban | Massage & beauty at home
Thank you for the 5 stars, Victoria– hope to see you again soon!
Two great treatments
I’ve had an assisted stretching session and a long deep tissue massage. Was very satisfied with both.
Booking the treatments was easy and the therapists arrived on time and were very polite and enthusiastic.
29 augustus 2026
Antwoord van Urban | Massage & beauty at home
Thank you for the 5-star review, Ms Donubari. We're so happy you enjoyed it. Your feedback really helps, so let us know about your treatments in the future.
Antwoord van Urban | Massage & beauty at home
Thanks for the lovely feedback, Antonio– hope to see you again soon.
Antwoord van Urban | Massage & beauty at home
Thanks for the lovely feedback, Catey– hope to see you again soon.
Antwoord van Urban | Massage & beauty at home
Thanks so much for the 5-star review!
Therapist did not show up
I booked a massage which I had paid for. Unfortunately, the therapist did not turn up. I couldn't contact her via the app. I've tried to contact Urban Massage via whatsapp and email but have not received any response. This is very disappointing (given I have had positive experiences prior) and sadly will not be using this service again.
27 augustus 2026
Review zonder uitnodiging
Antwoord van Urban | Massage & beauty at home
Hello Azura
Thank you for sharing your experience, and we’re very sorry for the disappointment caused yesterday, as you have used Urban previously, this is not the usual standard.
There was a technical issue that prevented some Pros from making contact with clients via the app. It was also established that there was an issue with User live chat too, which was not immediately clear to us. As soon as this was identified, we took action and the issue has now been rectified.
We are so sorry that the pro did not attend the booking, there was an emergency they needed to attend to. A full refund has been actioned and we also have added a token gesture for you to hopefully use Urban in the near future.
Our customer support team has emailed you to explain further also.
Best regards
Martin at Urban
Amazing service from start to finish…
Amazing service from start to finish will definitely recommend and use this service again
17 augustus 2026
Antwoord van Urban | Massage & beauty at home
Thanks so much for the great review, SH– we really appreciate it.
Antwoord van Urban | Massage & beauty at home
Thanks for the 5 stars! So glad you enjoyed your treatment.
Great service
Great service - I have used Urban now for three times, so far I have had a great experience
24 augustus 2026
Antwoord van Urban | Massage & beauty at home
Thanks so much for the 5-star review, Tommaso– so happy to hear you enjoyed everything.
Highly professional service from an…
Highly professional service from an experienced massage practitioner.
22 augustus 2026
Antwoord van Urban | Massage & beauty at home
We’re so glad to hear you had a great experience, Robert– thanks for sharing!
Paid for - No one arrived.
Booked an at home massage. Paid on booking. No one turned up. No explanation. First time I had tried the platform - very disappointing. Will not be using again.
28 augustus 2026
Review zonder uitnodiging
Antwoord van Urban | Massage & beauty at home
Hey Kerry. Thank you for sharing your experience, and we’re very sorry for the disappointment caused, especially as this was your first time using Urban.
There was a technical issue today that prevented some Pros from making contact with clients via the app. This was reported by a small number of users, and it was not immediately clear that the message from the Pro had not been delivered. As soon as this was identified, we took action and the issue has now been rectified.
This is not the usual Urban experience and is extremely rare. We have provided you with a full refund for the booking.
We completely understand your frustration, but we do hope you will consider giving us another chance. If you would like to rebook, please contact us by sending an email at [info@urban.co](mailto:info@urban.co) and we would be happy to offer you a discounted treatment as a gesture of goodwill for the issues caused.
Antwoord van Urban | Massage & beauty at home
Thank you for the 5-star review, Aditi!
Great massage
Great massage, helped resolve back and neck issues u have had for several months
14 augustus 2026
Antwoord van Urban | Massage & beauty at home
We're so glad your treatment went well, it sounded amazing.
Exceptional therapists
Exceptional therapists. All vetted and know their treatments extremely well. Conveniently come to house, with treatment table. I have several sport injuries and always feel great after urban has completed.
24 augustus 2026
Review zonder uitnodiging
Antwoord van Urban | Massage & beauty at home
Thanks for the 5-star review Gary, your feedback is super important to us and we're so glad your experience was perfect. See you again soon!
Amazing experience
Wonderful experience in the comfort of your home This is my second booking with Aniko for a lymphatic drainage massage she is very professional and friendly.
20 augustus 2026
Antwoord van Urban | Massage & beauty at home
Hey Asha, thanks for taking the time to leave such a wonderful review. it sounds like you had a great experience. Hope you continue to feel the benefits! See you again soon.
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