Chris was great. Really lovely and he cared more than just about the massage alone but giving me a better understanding of myself and muscle imbalances and things to help
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Roxana was brilliant, very attentive and she made me feel very comfortable and listened well. All questions were answered appropriately. Myself and my partner both had a massage and would throughl... Toon meer
Bedrijf heeft geantwoord
Very easy app to use, quick booking process and I can make a booking within 1 hour. I tried a lot of therapists and they always very knowledgeable and sorted all my problems out.
Bedrijf heeft geantwoord
Some great therapists and the app is generally easy to use, but massive lack of loyalty rewards (they introduced this and removed it). Haven’t had to raise an issue about a treatment yet.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Urban | Massage & beauty at home
Geschreven door het bedrijf
The Urban app is the easy way to book spa and clinic treatments right to your door. Stay put and choose from 30+ treatments, including relaxing massages, facials, manicures and even physiotherapy or osteopathy sessions, all delivered by pre-vetted professionals you can trust.
Booking is simple
Just select your treatment, choose your mobile therapist and pick a date and time that suits you. Your pro can be at your doorstep in as little as 60 minutes. Available across the UK and in Paris.
Trusted therapists
Every professional on the Urban app is qualified, insured and background-checked, so you can enjoy your treatment with peace of mind. Make your decision even easier by scrolling through reviews and detailed bios. They come fully equipped too, just grab some towels and you’re good to go.
Available from 7am to 11pm
Book at a time that suits you, seven days a week from 7am - 11pm. Come across an issue? Chat directly to our customer support team via the live in-app chat or on the website, they’ll be there to help every day between 7am - 11pm.
Rebook your favourites
Have a preferred pro? Tap the heart to favourite them, making it easy to rebook and request availability from your go-tos.
Free cancellation
We understand that life happens and plans can change, so we offer free cancellation when you cancel over 24 hours before your booking begins. You’ll get a 70% refund if you cancel between 24 and 2 hours before your appointment.
Earn points every time you book
Urban Rewards is our free digital loyalty scheme that rewards you for investing in your wellbeing. The more points you collect, the brighter life gets, with regular discounts and partner perks. Simply sign up or log in to your account and you’ll get 50 free points to get you started!
Booking is simple
Just select your treatment, choose your mobile therapist and pick a date and time that suits you. Your pro can be at your doorstep in as little as 60 minutes. Available across the UK and in Paris.
Trusted therapists
Every professional on the Urban app is qualified, insured and background-checked, so you can enjoy your treatment with peace of mind. Make your decision even easier by scrolling through reviews and detailed bios. They come fully equipped too, just grab some towels and you’re good to go.
Available from 7am to 11pm
Book at a time that suits you, seven days a week from 7am - 11pm. Come across an issue? Chat directly to our customer support team via the live in-app chat or on the website, they’ll be there to help every day between 7am - 11pm.
Rebook your favourites
Have a preferred pro? Tap the heart to favourite them, making it easy to rebook and request availability from your go-tos.
Free cancellation
We understand that life happens and plans can change, so we offer free cancellation when you cancel over 24 hours before your booking begins. You’ll get a 70% refund if you cancel between 24 and 2 hours before your appointment.
Earn points every time you book
Urban Rewards is our free digital loyalty scheme that rewards you for investing in your wellbeing. The more points you collect, the brighter life gets, with regular discounts and partner perks. Simply sign up or log in to your account and you’ll get 50 free points to get you started!
Our commitment to your safety
Geschreven door het bedrijf
- We take your safety seriously
- We verify each mobile therapist’s identity and conduct criminal screening checks to confirm they’re up to Urban standards. We check each qualification for the services they’d like to offer, as well as their insurance and ID. We have strict hygiene practices and a zero-tolerance approach to suggestive behaviour. Learn more : https://urban.co/en-gb/safety
Our cancellation policy
Free cancellation up to 24h
We understand that life happens and plans can change, so we offer free cancellation when you cancel over 24 hours before your booking begins. You’ll get a 70% refund if you cancel between 24 and 2 hours before your appointment.
Contactgegevens
Great Suffolk Street, SE1 1PP, London, Verenigd Koninkrijk
- urban.co
Refer a friend, get £15 off
4,7
Uitstekend
3K reviews
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Antwoord van Urban | Massage & beauty at home
Thanks for such great feedback Matt, we really appreciate it.
Best massage I have had in a long time
Best massage I have had in a long time. Very professional.
9 september 2026
Antwoord van Urban | Massage & beauty at home
We’re so glad to hear you had a great experience, John– thanks for sharing!
Therapist on time and fully equipped
Therapist on time and fully equipped. Understood what i needed and focused on those areas. Very pleasant demeanour and respectful
7 september 2026
Antwoord van Urban | Massage & beauty at home
Wow, 5 stars is great to hear. We're so glad you enjoyed your Urban experience and hope to make your next treatment even better, see you soon!
Fantastic website
This is just the best way to book a massage! At home, when you want it - great!
11 september 2026
Review zonder uitnodiging
Antwoord van Urban | Massage & beauty at home
Thanks for the lovely feedback, Nicky– hope to see you again soon.
Jurgita was just amazing couldn’t…
Jurgita was just amazing couldn’t recommend her more.
7 september 2026
Antwoord van Urban | Massage & beauty at home
Jurgita sounds like a star – so glad you had such a great session! Make sure to add them to your favourites for next time.
Fantastic pregnancy facial
Fantastic pregnancy facial - I was glowing for days afterwards!
7 september 2026
Review zonder uitnodiging
Antwoord van Urban | Massage & beauty at home
Hey Helen, thanks so much for the kind words – great to hear you loved your treatment!
Good app but pricing not transparent
Good app but pricing not transparent.
Be aware that the minutes they advertise for the massages are not actually the duration of your massage, it also includes the arrival of the masseuse, installation, consultation, setting down the table etc
I paid extra for 90min massage (which I thought would be full 1h30 of massage) but in the end I barely got an hour which is very misleading.
I contacted customer service and they only gave me few credits, no reimbursement for the time difference between 60vs90min. Quite disappointed with the service and the price.
Therapists are also rushing because setting up and taking down are not included in the service, which clashes with the peacefulness of a massage.
8 september 2026
Review zonder uitnodiging
Great concept- Spa and beauty services…
Great concept- Spa and beauty services at your home. I have been using it for massage, and never had a bad experience- all therapists have been professional, friendly and really good.
28 juli 2026
Antwoord van Urban | Massage & beauty at home
Thanks for sharing your love for our services, Alexandra. We can't wait to welcome you back for another treatment.
Antwoord van Urban | Massage & beauty at home
We’re so glad to hear you had a great experience, Theodora– thanks for sharing!
Good idea, bit expensive
The concept is a good idea but it’s now double the price compared to visiting a masseuse at their shop. Also, a lot of the urban masseuses just finished their training and tends to leave after a year or two, so good luck on getting someone good and using them regularly. All of the masseuse I’ve used have been polite, good people. The messages themselves have been mostly good to ok. Just need to work on its high prices.
24 november 2025
Antwoord van Urban | Massage & beauty at home
We’re glad you’ve had positive experiences with our therapists and found them professional and polite. Your feedback really helps us to keep things great, so thanks for taking the time to let us know your thoughts. Hope to see you again soon.
Great option to have a 60 minute…
Great option to have a 60 minute massage in your house. Would highly recommend.
6 september 2026
Review zonder uitnodiging
Antwoord van Urban | Massage & beauty at home
Ah thanks for the 5 stars! Great to hear you had a lovely treatment.
Excellent massage delivered with a…
Excellent massage delivered with a technical mindset that explained exactly why and what he was doing. Highly recommended.
31 augustus 2026
Antwoord van Urban | Massage & beauty at home
Thanks for the glowing review, G Darwin! Your feedback helps us make Urban services even better – hope to see you again soon.
Recommended
Works very well and offers great availability and choice of experienced practitioners
3 september 2026
Review zonder uitnodiging
Antwoord van Urban | Massage & beauty at home
Thanks so much for the 5-star review, Laurent– so happy to hear you enjoyed everything.
The convenience is great
The convenience is great as I don’t have to travel home. Booking is always easy and communication with the practitioner
23 augustus 2026
Antwoord van Urban | Massage & beauty at home
Really appreciate your kind words– so glad you enjoyed it.
Great service online and in person
Easy to book, nice discounts. Lady who showed up at my home was very warm and friendly, gave a lovely pregnancy massage. Referred my sister for the same and she enjoyed hers too. Looking forward to booking again.
22 oktober 2025
Antwoord van Urban | Massage & beauty at home
Thanks for sharing your love for our services, S Parke. We can't wait to welcome you back for another treatment!
Great massage
2 september 2026
Review zonder uitnodiging
Antwoord van Urban | Massage & beauty at home
Thanks for such great feedback Giyya!
Antwoord van Urban | Massage & beauty at home
Thank you for the 5-star review, Patrizia!
I booked my massage as a last minute…
I booked my massage as a last minute treatment due to a pulled muscle and generally feeling tense. I’m happy to say that I feel so much better this morning! A good investment in myself.
1 september 2026
Review zonder uitnodiging
Antwoord van Urban | Massage & beauty at home
Hey Jacqui, thanks for taking the time to leave such a wonderful review. It sounds like you had a great experience. Hope you continue to feel the benefits! See you again soon.
no Massage received
The masseur arrived at my address, but after arriving he stated that there was not enough space for the massage table and therefore left without providing the massage.
I have been charged £80 for a service that I did not receive.
When I made the booking, there was no clear information or warning stating that a specific amount of space would be required for the massage table. Had this requirement been clearly communicated at the time of booking, I would not have made the reservation.
1 september 2026
Review zonder uitnodiging
Antwoord van Urban | Massage & beauty at home
Hello EP
We're really sorry to hear about your experience. We completely understand how disappointing it must have been for your therapist to arrive but be unable to provide the treatment.
As our therapists bring a professional massage table with them, enough clear floor space is needed for them to set up the table safely and move around it during the treatment.
We do provide guidance on our website about preparing your space, including an approximate floor-space requirement. That said, we appreciate your feedback that this wasn't clear enough to you when making your booking, and we'll take this on board.
We're glad our team has since been able to speak with you directly about what happened and has provided you with a full refund due to the issues you experienced.
We're sorry again that your booking didn't go as planned, and we hope we'll have the opportunity to provide you with a much better Urban experience in the future.
The Urban team
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