Chris was great. Really lovely and he cared more than just about the massage alone but giving me a better understanding of myself and muscle imbalances and things to help
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Lees wat reviewers zeggen
Roxana was brilliant, very attentive and she made me feel very comfortable and listened well. All questions were answered appropriately. Myself and my partner both had a massage and would throughl... Toon meer
Bedrijf heeft geantwoord
Very easy app to use, quick booking process and I can make a booking within 1 hour. I tried a lot of therapists and they always very knowledgeable and sorted all my problems out.
Bedrijf heeft geantwoord
The Urban massage therapists are just heads and tails above anywhere else. I think because they are individually rated, maybe? The quality of the massages is always consistently great, always professi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Urban | Massage & beauty at home
Geschreven door het bedrijf
The Urban app is the easy way to book spa and clinic treatments right to your door. Stay put and choose from 30+ treatments, including relaxing massages, facials, manicures and even physiotherapy or osteopathy sessions, all delivered by pre-vetted professionals you can trust.
Booking is simple
Just select your treatment, choose your mobile therapist and pick a date and time that suits you. Your pro can be at your doorstep in as little as 60 minutes. Available across the UK and in Paris.
Trusted therapists
Every professional on the Urban app is qualified, insured and background-checked, so you can enjoy your treatment with peace of mind. Make your decision even easier by scrolling through reviews and detailed bios. They come fully equipped too, just grab some towels and you’re good to go.
Available from 7am to 11pm
Book at a time that suits you, seven days a week from 7am - 11pm. Come across an issue? Chat directly to our customer support team via the live in-app chat or on the website, they’ll be there to help every day between 7am - 11pm.
Rebook your favourites
Have a preferred pro? Tap the heart to favourite them, making it easy to rebook and request availability from your go-tos.
Free cancellation
We understand that life happens and plans can change, so we offer free cancellation when you cancel over 24 hours before your booking begins. You’ll get a 70% refund if you cancel between 24 and 2 hours before your appointment.
Earn points every time you book
Urban Rewards is our free digital loyalty scheme that rewards you for investing in your wellbeing. The more points you collect, the brighter life gets, with regular discounts and partner perks. Simply sign up or log in to your account and you’ll get 50 free points to get you started!
Booking is simple
Just select your treatment, choose your mobile therapist and pick a date and time that suits you. Your pro can be at your doorstep in as little as 60 minutes. Available across the UK and in Paris.
Trusted therapists
Every professional on the Urban app is qualified, insured and background-checked, so you can enjoy your treatment with peace of mind. Make your decision even easier by scrolling through reviews and detailed bios. They come fully equipped too, just grab some towels and you’re good to go.
Available from 7am to 11pm
Book at a time that suits you, seven days a week from 7am - 11pm. Come across an issue? Chat directly to our customer support team via the live in-app chat or on the website, they’ll be there to help every day between 7am - 11pm.
Rebook your favourites
Have a preferred pro? Tap the heart to favourite them, making it easy to rebook and request availability from your go-tos.
Free cancellation
We understand that life happens and plans can change, so we offer free cancellation when you cancel over 24 hours before your booking begins. You’ll get a 70% refund if you cancel between 24 and 2 hours before your appointment.
Earn points every time you book
Urban Rewards is our free digital loyalty scheme that rewards you for investing in your wellbeing. The more points you collect, the brighter life gets, with regular discounts and partner perks. Simply sign up or log in to your account and you’ll get 50 free points to get you started!
Our commitment to your safety
Geschreven door het bedrijf
- We take your safety seriously
- We verify each mobile therapist’s identity and conduct criminal screening checks to confirm they’re up to Urban standards. We check each qualification for the services they’d like to offer, as well as their insurance and ID. We have strict hygiene practices and a zero-tolerance approach to suggestive behaviour. Learn more : https://urban.co/en-gb/safety
Our cancellation policy
Free cancellation up to 24h
We understand that life happens and plans can change, so we offer free cancellation when you cancel over 24 hours before your booking begins. You’ll get a 70% refund if you cancel between 24 and 2 hours before your appointment.
Contactgegevens
Great Suffolk Street, SE1 1PP, London, Verenigd Koninkrijk
- urban.co
Refer a friend, get £15 off
4,7
Uitstekend
3K reviews
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Antwoord van Urban | Massage & beauty at home
Thank you for the 5-star review, Jacqs!
Absolutely brilliant -very professional…
Absolutely brilliant -very professional - on time and very very good .
6 augustus 2026
Review zonder uitnodiging
Antwoord van Urban | Massage & beauty at home
Really appreciate your kind words, Tim– so glad you enjoyed it.
Excellent service
Excellent service. Right on time. Good experience. Definitely recommend
1 augustus 2026
Antwoord van Urban | Massage & beauty at home
Thanks so much for the great review, Mr Asad– we really appreciate it.
Fantastic massage
Fantastic massage, very professional, booking process straightforward.
8 augustus 2026
Antwoord van Urban | Massage & beauty at home
Thanks for the lovely feedback, Liz– we hope to see you again soon!
Francesco’s massage is really amazing
Francesco’s massage is really amazing. I felt really relaxed and yet more energised afterwards. Francesco is punctual, friendly and listens to our needs. I highly recommend.
11 augustus 2026
Review zonder uitnodiging
Antwoord van Urban | Massage & beauty at home
Francesco sounds like a star – so glad you had such a great session, Paulo! Make sure to add them to your favourites for next time.
Antwoord van Urban | Massage & beauty at home
Thanks so much for the 5-star review!
Great for home treatments
This is a brilliant app for bringing various physical treetments to your home. I wish I’d known about it earlier, since I’ve had terrible (temporary) mobility problems.
10 augustus 2026
Review zonder uitnodiging
Antwoord van Urban | Massage & beauty at home
Yay, 5 stars is exactly what we want to hear! We're so glad you had a lovely treatment, can't wait for you to experience your next treatment.
Love booking with urban been using…
Love booking with urban been using nearly 3-4 years now
7 augustus 2026
Review zonder uitnodiging
Antwoord van Urban | Massage & beauty at home
Thanks so much for the 5-star review, Ryan– so happy to hear you enjoyed everything.
Excellent service
26 juli 2026
Antwoord van Urban | Massage & beauty at home
Thanks so much for the 5-star review!
It looks like the app and website are…
It looks like the app and website are definitely working better than before.
27 juli 2026
Antwoord van Urban | Massage & beauty at home
Thanks for such great feedback Jorge, we really appreciate it.
Very easy and fast to book
Very easy and fast to book, and support was there on live chat to make sure my physio appointment went smoothly
5 augustus 2026
Review zonder uitnodiging
Antwoord van Urban | Massage & beauty at home
Thanks for the glowing review, Mazen! Your feedback helps us make Urban services even better – hope to see you again soon.
I’m hypermobile and often need last…
I’m hypermobile and often need last minute treatments. This is such a good service.
5 augustus 2026
Review zonder uitnodiging
Antwoord van Urban | Massage & beauty at home
Yay, 5 stars is exactly what we want to hear! We're so glad you had a lovely treatment, can't wait for you to experience your next treatment.
Urban is the best
Urban is the best. No travelling after your treatment, all the therapists have been amazing.
It’s the only way I get a massage now.
2 augustus 2026
Review zonder uitnodiging
Antwoord van Urban | Massage & beauty at home
Thanks for sharing your love for our services, Helen. We can't wait to welcome you back for another treatment.
Great service and worth all of it 👍
24 juli 2026
Antwoord van Urban | Massage & beauty at home
Thank you for the 5-star review!
Antwoord van Urban | Massage & beauty at home
Thanks so much for the 5-star review, Rachele– so happy to hear you enjoyed everything.
Good masseuse amd prompt arrival
Good masseuse amd prompt arrival. On the pricey side but good availability and you're paying for the convenience of having them come to your home.
23 juli 2026
Antwoord van Urban | Massage & beauty at home
Wow, 5 stars is great to hear. We're so glad you enjoyed your Urban experience and hope to make your next treatment even better, see you soon!
Antwoord van Urban | Massage & beauty at home
Hey S Baccus, thanks a lot for your feedback – so glad you enjoyed everything.
The masseuse Erika was very good at her massage ❤️
The masseuse Erika was very professional, friendly and attentive to the massage. Very respectful and amazing at her massage. Thank youu. Nas & Jay
1 augustus 2026
Review zonder uitnodiging
Antwoord van Urban | Massage & beauty at home
Sounds like Erika did a great job! We're so happy you had a lovely experience. Make sure to add them to your favourites for next time – thanks for the great feedback.
Exactly new all the pressure points and…
Exactly new all the pressure points and was a very nice experience
21 juli 2026
Antwoord van Urban | Massage & beauty at home
We’re so glad to hear you had a great experience, Roop– thanks for sharing!
Always a pleasure
Fab experience. Love urban for convenience and have used them for years
14 juni 2026
Antwoord van Urban | Massage & beauty at home
Thanks for such great feedback, we really appreciate it.
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