Sell My Laptop Reviews 

They steal your laptop and don’t provide any communication.
Laptop was delivered as requested on the 19th August as requested. After a week I contacted them through their website, to date (2nd September) I have received no response. I have emailed them by replying to their original email on the 1st September. Again. No response. My only conclusion is this is a scam. Don’t make the same mistake I did.
After leaving this review I was contacted by Matt directly who explained that staffing issues had caused the delay and then addressed the matter which was resolved in a few days and payment received

Here’s what happened:
I sent in my computer in April and then submitted my bank details in August. After that, I didn’t get paid within the timeframe stated on the site. Since you can’t edit or even view your bank submission afterwards, I tried to check what was going on by emailing and calling.

On August 28, I both emailed and called. I called again on August 29—no one picked up, and no one replied to my email. On the 29th I also found I couldn’t log into my account, and I still couldn’t. So I left a review saying it looked like a scam.

On September 1, Phil got in touch and told me their Friday closing time isn’t 5 p.m. like the website says, but 3 p.m., and that he’d closed my account and put it under investigation—without telling me beforehand. On September 2, I received the payment from them, so I updated my review.

The reason I gave them one star is that they locked me out of my account without any notice, and the phone number listed on their site never gets answered.

Originally marked as 1 star, as this seems to be the best way to get them to respond to you. Editing this review following the company's response

After getting a good valuation I sent my laptop to them as agreed. The valuation and shipping process was really smooth. However, after my laptop got delivered the process became much worse.

They didn't contact me until I called them, at which point they revised my offer down citing some wear on the device. I still accepted the lower offer and provided my bank details. Once again I didnt hear anything for days until I managed to get them on the phone where they told me that the bank details were missing a number. Ok, that happens so I updated the details.
Yet again, no communication for a week despite me sending several emails and trying to call them every other day.

Eventually I left a one star review here at which point they finally got back to me and I was able to receive the transfer.

The lack of communication is really disappointing, I do believe they have been particularly busy but that still doesn't excuse complete absense of any communication from their side. Each time there was a delay I only found out about it after repeatedly calling them.
Not once did they reach out to me first to let me know that there was an error or something needed to be reassessed. Their phone would go straight to voicemail and I believed I got scammed until leaving a review here.

While I did eventually receive the money for my laptop, unfortunately I can't rate the experience more than 3 stars

Nice and easy service

I originally gave them 1 star as felt like the lack of response to my calls and emails felt like a scam and I had lost my laptop.

After writing here they did get in touch to let me know they had been busy which is why it had taken so long to respond to me. I get that but more than a week seemed a little stretched.

The original valuation seemed great but due to some faults it was dropped by a third. I appreciate that if it cannot be used etc, however I woulf suggest upgrading the software that takes the quotes to help with being able to put in more details so the quotes would be a closer match to the payout.

I have increased my rating as once communication started things went smoothly. It was the initial lack of communication that led me to not go to 4 stars.

I recently upgraded to a MacBook and decided to sell my unused laptop. Compared to other websites, this one offered the highest amount for my device, while other platforms provided significantly lower offers. The entire selling process was quick and straightforward. DPD offered me a choice of pickup dates that suited my schedule, and all packing materials were provided at no additional cost.

Throughout the process, I was kept informed and updated via email. After the review of my laptop, payment was processed within just a few hours. Overall, the entire experience was easy and efficient. I highly recommend this company over others due to their superior buying prices, or selling the item through pages such as vinted and eBay where scammers and other problems can arise.

Very easy process to sell any laptop. Postage is all dealt with, you send it off, they check it, then swift payment into bank or PayPal. Personally I'd recommend as you're kept updated every step of the way.
Lovely to know my laptop will get a second life to someone who will love it just as I did.

Excellent company to send your old laptop or computer for recycling

a day or two business days longer than their stated time to go from them receiving parcel to receiving paymeny but everything is smooth and easy so 100% recommend. 30% return for a 4 year old faulty laptop.

Such a reliable service to sell your hardware. Once my laptop got approved, as soon as I sent them my payment details, I received my money the same day.

2nd time I’ve used them. Gave the best quote and after inspecting my laptop, on both occasions they gave me slightly more than quoted. I highly recommend Sell My Laptop. I find them honest trustworthy and highly professional as well as competitive. Also very quick to pay out. I will definitely recommend and will use them again.

Sent off my laptop. DPD driver was abrupt but that's nothing to do with them- no comms at all several days later, so I chased it up. Company are incredibly uninterested in chasing it up, I have nagged them daily to call DPD, and all they can say is 'I've cc'ed you in to my email with dpd.' They asked me to confirm my laptop colour and the date it was sent, but it's worrying how little urgency they are showing or responsibility about the fact that they sent a courier to collect my device and it has been lost somewhere along the way. Awful experience, use someone else, it's not worth the slightly better price in case something goes wrong. I sent another device elsewhere on the same day and had it paid the following day.

This company will give you the best price for your laptop hands down! Had mine valued at curry’s and other top places to buy tech and they offered way less, great communication and fast payment, recommend 100%!

5 x Star experience from start to finish, within just over a week from start to finish I was sent a return box and monies paid into my bank account. I was paid twice as much for my Mac Book Pro as from Apple and John Lewis offers
Great.

Really great from start to finish, they had my laptop picked up by parcel force. So hassle free for me. All I had to do was print a label. Got paid the full amount quoted. 100% recommend. I'll definitely use sell my laptop from now on. 10/10 thanks

Wonderful service

Good price paid, equal to the amount originally quoted.
Excellent packaging made sending the laptop easy. Thank you.

Good communication, and they processed and paid for the laptop within a week.

Had such an easy experience selling my laptop! Very simple and quick process. The price quoted was exactly what I received after the engineer check. Will definitely be using again in the future