Moving from another ESP to SendX was the easiest provider transition I’ve made in years of working in email marketing. The entire team was there to answer any questions, and the support was, and sti... Toon meer
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Our firm has been using SendX for a full year and have had a wonderful experience. I read some of the 1-Star reviews and can tell they are posted by folks that don't understand the complexities of em... Toon meer
Bedrijf heeft geantwoord
I use them to send out periodic newsletters for my non-profit. Very reliable. The editor is clear and simple to use. The subscribe widget works well on my website. Reasonable prices as your subscripti... Toon meer
If I could give SendX zero stars I would. If we put aside that a bunch of stuff just doesn't work, when you ask support about it, the straight up try to lie to you and tell you that it does. I tested... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Email marketing software that helps you with email campaigns, drip marketing, list growth and management, landing pages, web forms and automation.
Contactgegevens
Centerville Road 2711, 19808, Wilmington, India
- sendx.io
4,1
Goed
25 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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I use Sendx for email marketing purpose…
I use Sendx for email marketing purpose and I like the tool. It has easy to use interface and affordable pricing. They have the excellent customer support.
4 juli 2026
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SendX - easy to setup, easy to use and easy on the budget
Moving from another ESP to SendX was the easiest provider transition I’ve made in years of working in email marketing. The entire team was there to answer any questions, and the support was, and still is, helpful every time. That said, the system works so smoothly that there’s rarely any need for support. :))
I’ve recommended SendX to all my marketing colleagues, not only because of its fair pricing, which is lower than many other ESPs, but also because of the team’s professionalism and their ability to take much of the hard work off the client’s shoulders.
18 januari 2026
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Email warmup
We recently migrated our email activity to SendPost, and the experience has been excellent from day one.
Their team supported us closely throughout the migration and domain warm-up process, providing professional guidance and hands-on support on a daily basis. They’ve been extremely responsive, accessible, and proactive in helping us make the transition as smooth as possible.
A special thank you to **Soorya and Sai** for their ongoing support, patience, and availability. It’s been great working with a team that is not only knowledgeable, but also genuinely committed to helping us succeed.
Highly recommended for any team looking for a professional and supportive email delivery partner.
13 augustus 2026
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Simple and Reliable
I use them to send out periodic newsletters for my non-profit. Very reliable. The editor is clear and simple to use. The subscribe widget works well on my website. Reasonable prices as your subscription list increases. Their customer service seems very responsive, but I have had no problems. I recommend for small and large companies.
5 mei 2026
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Easy Onboarding & Great Customer Service
Seamless experience and Soorya from their customer support team was incredibly helpful countless times. Would happily use SendX again.
16 april 2026
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Great product easier to use and prompt…
Great product easier to use and prompt support if needed.
9 maart 2026
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Antwoord van SendX
Thank you for that comment, David!
We love SendX and send 15,000,000 Annually
Our firm has been using SendX for a full year and have had a wonderful experience. I read some of the 1-Star reviews and can tell they are posted by folks that don't understand the complexities of email. We send 15+ Million emails annually and SendX has delivered on every aspect of our needs and agreement.
5 maart 2026
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Antwoord van SendX
Thanks David. It's always a pleasure working with you!
SendX is the best email delivery choice I've ever made.
I moved one of my companies to SendX from AWeber a couple of years ago. Couldn't be happier with that decision. In fact, I'm so happy with SendX that this past weekend we moved another of my companies over from GetResponse. The platform and the tools are excellent, the cost is much more reasonable than the others and the customer service is fantastic.
You're always going to have issues pop up with email marketing no matter where you are; I've been doing it for 30 years. SendX is always right there with answers and solutions, and they go above and beyond to make sure you get everything you need.
Very highly recommended.
2 maart 2026
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Antwoord van SendX
Thank you very much, Chris!
I’m extremely impressed with the…
I’m extremely impressed with the support provided by Najwa. She addressed our issue swiftly and took extra effort to ensure a complete resolution. The service has been outstanding, and we are very satisfied with SendX.
27 februari 2026
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Antwoord van SendX
Thank you! Its our pleasure.
Great Customer Service Team!
Customer service team was extremely helpful!
Najwa has been able to help me multiple times throughout my SendX use. Would highly recommend.
26 februari 2026
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Antwoord van SendX
Thank you!
One of the worst ESP i have ever used.
One of the worst ESP i have ever used.
Please take your money and run far away from this company.
If i could give zero stars i would.
21 januari 2026
Review zonder uitnodiging
Antwoord van SendX
Hi John,
We take every review seriously, which is why we reached out directly to understand your experience — unfortunately we haven't heard back.
We also have no record of an account, support request, or cancellation associated with your name or location, so we're genuinely unable to identify what went wrong or make it right.
If you are a SendX customer, please reach out to us at support@sendx.io and we will prioritize your case immediately. We'd much rather solve a problem than receive a review like this.
— The SendX Team
Sus platform
Be very careful. They report sending out emails, and only send like half of them. When you ask support about it, they pretend it’s not the case and go off topic… very sus
17 oktober 2025
Review zonder uitnodiging
Antwoord van SendX
Hi John,
Thanks for taking the time to share your experience. I'm sorry you felt dismissed by our support team, that's not the experience we want anyone to have.
I'd like to address what you're describing, because email delivery is genuinely complicated and the gap between "sent" and "delivered" confuses a lot of people (including experienced marketers).
When you send an email through SendX, we hand it off to receiving servers (Gmail, Outlook, etc.). What happens next is largely out of our hands. Emails can be soft-bounced, delayed, or quarantined based on your domain's reputation, your content, recipient engagement history, or the ISP's own filtering. Our dashboard shows what we sent and what the receiving servers reported back, but we can't control what Gmail does after it accepts the message.
If you're seeing a gap between sent and delivered, our Advanced Deliverability Analytics add-on can show you exactly which ISPs are causing the issue and why. That's usually the fastest path to a fix.
I can't find an account under your name, so if you're still having trouble, email support@sendx.io with your account email and we'll dig into the specific data together. Happy to have our deliverability team audit your setup personally.
DO NOT WASTE YOUR TIME OR MONEY!
DO NOT WASTE YOUR TIME OR MONEY!
The experience has been horrible. They will promise you an account manager that you cannot reach out to, responses take forever, and when you ask them specific questions, they avoid addressing your points.
I was never able to send a proper campaign or activate a workflow. The platform lacks basic essential features, and it's buggy.
To test if it was an illusion from my side, I tested the platform for several months because of the low price they charged me, but nothing changed during those months, so my conclusion is that they will take your money during your stay there, and that's all they want.
As of today, 10/16/25, I sent a test campaign to a few personal emails, and they don't even get to spam.
Furthermore, there is no clarity on the team; they isolate themselves, making their business so shady.
1 oktober 2025
Review zonder uitnodiging
Antwoord van SendX
Hi Sebastian,
Thank you for the detailed feedback. I've reviewed your account history and want to address your concerns directly.
You're right that response times fell short during your time with us, particularly in October when your account manager was out of office and coverage gaps left you waiting longer than acceptable. That's on us. We've since improved our escalation process so VIP customers aren't left waiting when their primary contact is unavailable.
You're also right that certain features, like the billing portal for viewing invoices, weren't available when you needed them. We built that based partly on your feedback, and it's now live for all customers. The workflow layout issues you experienced have also been addressed.
On the deliverability concerns: online gaming is one of the most challenging industries for email. Gmail, Outlook, and other major providers apply aggressive filtering to gambling-related content regardless of which platform sends the emails. We worked with your team to diagnose these issues, and in most cases the emails were leaving our system successfully but being filtered or quarantined by receiving ISPs due to content and industry classification. This is a reality of the space, not unique to SendX.
We genuinely tried to make this work, including multiple calls with your team and ongoing technical support. Ultimately, the results you needed weren't achievable given the constraints of your industry, and I understand why that's frustrating.
For anyone reading this who operates in a regulated or high-risk industry: we're happy to discuss what's realistic before you commit. Email deliverability in gaming, crypto, cannabis, and similar spaces requires specialized strategy, and we'd rather have an honest conversation upfront than disappoint you later.
I'm sorry we couldn't get you where you needed to be, Sebastian. I wish you success with your next platform.
— Joshua, COO
Terrible Service
Terrible Service, Terrible Support. An email with 10,000 contacts take 24 hours to be sent. Never use them, they have all the excuses in the world.
16 juni 2025
Review zonder uitnodiging
Antwoord van SendX
Hi Muhammad,
I reviewed your support history and want to address your concerns.
Regarding response times: our records show you were connected with a human agent within 3 minutes of requesting one. Our support rep identified the issue quickly, your DNS records hadn't propagated to your domain, and asked for a screenshot to help troubleshoot. The conversation ended when you declined to share any diagnostic information.
On the sending speed: new accounts are intentionally throttled when sending to large lists. This isn't a limitation, it's protection. Sending 10,000 emails instantly from a brand-new domain would almost certainly trigger spam filters and damage your sender reputation. Gradual warmup is an industry best practice that every reputable email platform follows.
I'd also gently note that our support team was called "fraud" and "useless" during this interaction while actively trying to help. We're always happy to assist customers through technical challenges, but we do ask for basic cooperation and respectful communication.
If you'd like to give SendX another try with a proper warmup strategy, we're here to help.
Otherwise, I wish you the best with your email marketing.
emails were never sent newest review as…
emails were never sent newest review as of 03-12-2025, I couldn't figure out how to cancel my subscription and delete my account, totals SCAM stay away!
10 maart 2025
Review zonder uitnodiging
Antwoord van SendX
Hi there,
I looked into your account and wanted to clarify a few things.
Our records show your campaigns were sent successfully. Your last campaign delivered 751 emails with 2 opens and 1 click. The emails left our system, though the low engagement suggests they may have landed in spam folders, which is typically related to list quality or sender reputation rather than platform delivery.
I also noticed you never contacted our support team. We would have been happy to help troubleshoot the deliverability issues or walk you through cancellation, but we didn't hear from you before this review.
Subscription cancellation is available in your account settings, and our support team responds within minutes if you need assistance. If you'd like help understanding what happened with your campaigns or completing cancellation, please reach out to support@sendx.io.
Emails dont even get sent EVER
1 oktober 2024
Review zonder uitnodiging
Antwoord van SendX
Hi Ankit,
I reviewed your account and this doesn't match our records.
You sent 3 campaigns totaling 1,315 emails. Your first campaign had a 25% open rate, which indicates strong deliverability. The emails were sent and received.
I also noticed you never contacted our support team. If something wasn't working as expected, we would have been happy to help, but we didn't hear from you.
If you'd like to revisit SendX or have questions about your account, feel free to reach out to support@sendx.io.
Horrible platform, support and owners literally lie.
If I could give SendX zero stars I would. If we put aside that a bunch of stuff just doesn't work, when you ask support about it, the straight up try to lie to you and tell you that it does. I tested drip campaigns with over 10 personal emails, nothing ever got delivered (didn't even end up in spam, just never arrived). When I confronted their "delivery team" they ensured me that all the emails were delivered and that it might be my fault so they ended up in spam. When I explained that I was the owner of those email inboxes, they literally told me "Okay, we started sending all the emails, stop complaining" .
1 oktober 2024
Review zonder uitnodiging
SCAM
SCAM. WASTE OF MONEY. Very clunky email automation system, inefficient, emails do not follow the rules/schedule you set, emails don't even get sent most of the time. STAY AWAY.
12 september 2024
Review zonder uitnodiging
I was searching a company who gives…
I was searching a company who gives there best with the best service relationship too. and guess what my search ends here. Excellent support with good inbox. Plans are perfect. who ever searching for email solutions must try.
22 januari 2024
Review zonder uitnodiging
Najwa is amazing
Najwa is amazing , she had helped me to resolve issue very quickly and went extra mile to sought out the issue. the service is very quick and am very happy with sendx
23 januari 2024
Review zonder uitnodiging
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