Harrassing 'hard sell' style. I can't seem to stop them calling me... even tho I've emailed, unsubscribed and replied STOP to counless text messages ... still they come. For this alone i'd rate the... Toon meer
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Lees wat reviewers zeggen
I contacted Senior Home Plus for guidance and advise regarding Care/resident home respite vacancies for my dad in our area. Their advisor - Maya Smith, not only provided helpful advise but also contin... Toon meer
Bedrijf heeft geantwoord
Spoke to a very helpful member of staff, Nikki Green. Nikki was very attentive in providing sound advice on care home options, following up information in a very efficient way. Thank you Senior Home... Toon meer
Bedrijf heeft geantwoord
Was provided with names of more than one nursing home to fit care needs so that I could go to visit and see what they are like.
Bedrijfsgegevens
Geschreven door het bedrijf
Senior Home Plus is your trusted partner in finding the right residential or nursing home all over England. We provide free, personalized guidance to elderly individuals and their families as they navigate the often-complex process of moving into a care home. Our compassionate advisors are specially trained to offer expert support, whether you're looking for a care home, a residential home, a nursing home, or even an assisted living facility. With access to a vast database of available care homes and real-time vacancies, we ensure fast and efficient matching based on your loved one’s medical needs, level of autonomy, budget, and preferred location. At Senior Home Plus, we combine empathy, professionalism, and practical expertise to help families make confident decisions about finding the care home tailored to their needs.
Contactgegevens
Verenigd Koninkrijk
- 0203 608 0055
- sophia.j@seniorhomeplus.co.uk
- seniorhomeplus.co.uk
4,1
Goed
107 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 88% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Hannah was so engaged when we were…
Hannah was so engaged when we were looking for a suitable home for my father in law. She responded quickly and followed up all enquiries. We wouldn’t have found the home without her help. We had to move Ken from the Lake District to Brighton which was potentially problematic but Hannah was extremely helpful with all our queries. I would happily recommend her!
22 december 2023
Review zonder uitnodiging
Antwoord van Senior Home Plus
Dear Nicki,
Thank you for your kind feedback.
We’re really pleased to hear that Hannah was so engaged and responsive throughout your search, and that she was able to support you with such a significant move for your father-in-law.
It’s great to know her help made a real difference in finding the right home.
Unresponsive, bombarded with spam, even though mother deceased
I can't be constructive at all. This company continually bombards me with emails and texts about my search for a care home, even though I have informed them of my mother's death. They don't respond to phone calls, emails or texts asking them to stop. The named contact doesn't reply. Absolutely dreadful. They never even found a care home or anything...
1 november 2024
Review zonder uitnodiging
Antwoord van Senior Home Plus
Dear Alison,
We are very sorry for your loss and sincerely apologize for the distress caused.
This is clearly not the experience we want for anyone, and we understand how upsetting it is to receive unwanted communication at such a difficult time.
We take this very seriously.
We will ensure your details are fully removed from our system immediately and investigate this matter internally.
Thank you for bringing it to our attention.
BEWARE HIDDEN CHARGES
I am only giving them one star as there is not an option to give none. They claim their service is ‘completely free of charge’. When something seems to be too good to be true it usually is. What they don’t tell you is that their fee can be passed on from the care/nursing home.
I have recently found this out when my Mother passed away and the nursing home deducted Senior Homes Plus fee from the deposit we had to pay. They charged £2000.00 for one emailed list with three nursing homes on it! We had to call these homes ourselves and arrange visits etc. we raised a complaint with Senior Homes plus and requested a refund of this fee as they had ‘mis-sold their services to us. An advisor called Jake Saunders strung us along for several weeks before informing us it was beyond his grade to deal with such complaints and suggested we emailed someone who is on maternity leave! Together with the fact that their head office is somewhere in Europe (I believe Belgium) there is very little chance of getting any resolve! My advice is to not touch them with a barge pole but if you are desperate enough to enlist their help, do not sign up with them and just contact the suggested homes yourself then you will not be liable to any fees. Be warned, the care sector is out to rook people at every possible opportunity. Our next step is to go to Trading Standards and if necessary legal action in the hope of exposing them to a much wider audience.
20 december 2023
Review zonder uitnodiging
Antwoord van Senior Home Plus
Dear Graham,
We are sorry to hear about your experience and the frustration caused.
However, the information shared here is not accurate. Our service is completely free for families, and we do not charge users for referrals or lists of care homes. Our goal is simply to help families find suitable care options.
We take all concerns seriously and will review this internally.
Thank you for your feedback.
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