Bought a product via cosmetify from Sense 42. Product sent wasn’t same as item displayed on web. It was eventually agreed I could return for a refund. Sent product back with return label, product stil... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Great website, delivers on price, goods despatched promptly and love the product. I have been using the earlier Ceramide product because that was all I could obtain. However this improved version i... Toon meer
Order was cancelled after over a week. No reason given. Awaiting refund. Edited: thanks for your response, but didn’t you think to call or email before sending a system generated cancellation? The... Toon meer
Bedrijf heeft geantwoord
Overall - happy with the general process of acquiring my fragrance. Pricing - good. Service from sense42 - good. Just Royal Mail delivered on the fifth day. Even though to royal mails credit the times... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Cosmeticawinkel
- Cosmetica winkel
- Geuren- en aromaleverancier
- Haarproductenwinkel
- Parfumerie
- Toiletbenodigdhedenwinkel
Over Sense42
Geschreven door het bedrijf
We are an online beauty, cosmetics and fragrance retailer in the UK
Stocking products from well-known designer brands such as Hugo Boss, Tom Ford, Calvin Klein and Marc Jacobs, whilst placing importance on stocking your cosmetic essentials.
Our stock covers all areas we love; Fragrances, Makeup, Hair, Skincare, Bath & Body, Men's and Gifts.
We are passionate about giving our customers a luxury, stress-free experience in purchasing the products they need, making them feel and smell incredible..
Shop Gifts Shop FragrancesContactgegevens
Verenigd Koninkrijk
- sales@sense42.co.uk
- sense42.co.uk
2,6
Slecht
342 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
My wife has used Tabu and Pagan perfume…
My wife has used Tabu and Pagan perfume for many years - they are her favourites. When it comes to replacing them I look for the best deal overall (including delivery) and on this occasion it was Sense42. The perfumes were well packed and delivery was prompt - I will certainly consider them for the next replacement.
15 juni 2021
Antwoord van Sense42
Hi Barry White,
Thank you for taking the time to leave a 5-star review, we really appreciate your feedback.
We are very delighted to hear about your experience with us and we will do our very best to deliver all items as we promise. We hope to see you on your next purchase.
Stay safe always.
Best,
Sense42
FragranceProducts were great and arrived on…
Products were great and arrived on time. Will definitely order again.
4 juni 2021
Review zonder uitnodiging
Antwoord van Sense42
Hi Pamela Hayes,
Thank you for taking the time to leave a 5-star review, we really appreciate your feedback.
We are very delighted to hear about your experience with us and we will do our very best to deliver all items as we promise. We hope to see you on your next purchase.
Stay safe always.
Best,
Sense42
Quick delivery
Quick delivery. Faster than the indicated date.
Good price and well packaged.
3 juni 2021
Antwoord van Sense42
Hi Frances Singleton,
Thank you for taking the time to leave a 5-star review, we really appreciate your feedback.
We are very delighted to hear about your experience with us and we will do our very best to deliver all items as we promise. We are also doing our best to be at a reasonable price and provide a quality item so that all our customers will be happy.
Stay safe always.
Best,
Sense42
Top merch
My order was delivered in good time and well packaged. Smooth transaction, will happily use again.
1 juni 2021
Review zonder uitnodiging
Antwoord van Sense42
Hi Candie,
Thank you for taking the time to leave a 5-star review, we really appreciate your feedback.
We are very delighted to hear about your experience with us and we will do our very best to deliver all items as we promise. We hope to see you on your next purchase.
Stay safe always.
Best,
Sense42
Product as it should be
Product as it should be , but emailed twice with questions but no reply.
1 juni 2021
All went as expected thanks
1 juni 2021
Antwoord van Sense42
Hi Mary Armitage,
Thank you for taking the time to leave a 5-star review, we really appreciate your feedback.
We are very delighted to hear about your experience with us and we will do our very best to deliver all items as we promise. We are also doing our best to be at a reasonable price and provide a quality item so that all our customers will be happy.
Stay safe always.
Best,
Sense42
Give them a try
Fast and efficient service , very impressed. Top brands at great prices.
30 mei 2021
Review zonder uitnodiging
Antwoord van Sense42
Hi Dawn,
Thank you for taking the time to leave a 5-star review, we really appreciate your feedback.
We are very delighted to hear about your experience with us and you can attest that we are doing our best to serve all our customers. We will do our very best to deliver all items as we promise and provide a quality item so that all our customers will be happy.
Stay safe always.
Best,
Sense42
Great service and excellent products
21 mei 2021
Review zonder uitnodiging
Antwoord van Sense42
Hi Danny,
Thank you for taking the time to leave a 5-star review, we really appreciate your feedback.
We are very delighted to hear about your experience with us and we will do our very best to deliver all items as we promise. We are also doing our best to be at a reasonable price and provide a quality item so that all our customers will be happy.
Stay safe always.
Best,
Sense42
Antwoord van Sense42
Hi Mr. Mohammed Moamed,
Thank you for taking the time to leave a 5-star review, we really appreciate your feedback.
We are very happy to hear about your experience with us and you can attest that we are doing our best to serve all our customers.
We will do our very best to deliver all items as we promise and make sure the customers are our top priority.
Sincerely,
Sense42
I found the ordering
I found the ordering, pricing and delivery all very easy.
Happy to use this company again.
10 mei 2021
Antwoord van Sense42
Hi A Fraser,
Thank you for taking the time to leave a 5-star review, we really appreciate your feedback.
We are very delighted to hear about your experience with us and we will do our very best to deliver all items as we promise. We are also doing our best to be at a reasonable price and provide a quality item so that all our customers will be happy.
Stay safe always.
Sincerely,
Sense42
Antwoord van Sense42
Hi Mary,
Thank you for taking the time to leave a 5-star review, we really appreciate your feedback.
We are very happy to hear about your experience with us because you are one of our proof that we are a legit company and we are providing genuine items.
We will do our very best to deliver all items as we promise and make sure the customers are our top priority.
Sincerely,
Sense42
Antwoord van Sense42
Hi Andrew Newton,
Thank you for taking the time to leave a 5-star review, we really appreciate your feedback.
We are very happy to hear your experience with us and you can attest that we are doing our best to serve all our customers.
We will do our very best to deliver all items as we promise and make sure the customers are our top priority.
Sincerely,
Sense42
Great item and quick service
2 mei 2021
Antwoord van Sense42
Hi Enrico Sanguliano,
Thank you for taking the time to leave a 5-star review, we really appreciate your feedback.
We are very delighted to hear about your experience as you are one of the customers who believe in our service. We are also doing our best to be at a reasonable price and provide a quality item so that all our customers will be happy.
Sincerely,
Sense42
Antwoord van Sense42
Hi Assia Sohaib,
Thank you for taking the time to leave a 5-star review, we really appreciate your feedback.
We are very delighted to hear about your experience with us and we will do our very best to deliver all items as we promise. We are also doing our best to be at a reasonable price and provide a quality item so that all our customers will be happy.
Stay safe always.
Best,
Amy
These guys are legit!!!!!!!!!!
I have been looking for the paco rabanne ultrared for almost 8 years without success and have been afraid to order from websites that are not mainstream. Finally I gave sense42 a go thinking if I lose out I lose out let’s take a gamble. It paid off!!!!!!! Service was quick, dispatch was prompt and the product was spot on. I even compared it to the bottle I had and it was identical and of course the smell was just how I remember AMAZING. I am now ordering 2 more just in case they run out lol. Thanks guys you made my day.
24 april 2021
Review zonder uitnodiging
Antwoord van Sense42
Hi Mo,
Thank you for taking the time to leave a 5-star review, we really appreciate your feedback.
We are very delighted to hear about your experience with us and you are the testament that we are providing a genuine item. We will do our very best to deliver all items as we promise and make sure the customers are our top priority.
Stay safe always.
Best,
Amy
Have not yet received the correct product after 2 weeks.
Bought a perfume from them and they sent the aftershave version. I returned this (unopened, obviously, as it was perfectly clear at once they'd sent the wrong thing) and now, having waited 2 weeks for the perfume they are saying their supplier says the perfume is damaged and can't be re-sold! Furious. Unresolved as yet, but very unimpressed. UPDATE: Yes, did receive a refund, some time after the original 'purchase'. Offended by being asked to prove I had been sent the wrong thing, as if I was complaining for my own entertainment and amusement! (Sidebar: I ordered something else from another online company which had a fault. I received an immediate profuse apology, instant despatch of TWO perfect products - for the inconvenience. No request for 'photo evidence' of having been sent the wrong thing or it being damaged. That's what I call 5 star customer service.) FURTHER UPDATE: Sense 42 are asking for 'more information' - not sure why as it all seems pretty clear to me but I gather they're a small new start-up so I'm happy to take the time to clarify if that's helpful. Order placed and money taken 12th April. The wrong product arrived on April 14th, and I immediately notified the company. I was asked to provide photographic proof of this incorrect product (I was certainly not 'pretending' I had received the wrong thing for my own entertainment so was somewhat offended by this response). On the 19th April I was told the prefume I had ordered had already been sent and the aftershave I'd received would be collected, ten days now having passed since I originally ordered and paid. I chased this on the 21st, still having received nothing. On the 23rd I receieved a reply saying the aftershave I had returned was damaged and unsaleable, although I had obviously not even opened it as it was obvious at a glance that the wrong thing had been sent. In turn, I asked for THEIR photographic proof of the damage but this was never supplied. On the 24th April I was told they didn't have the perfume after all and as it was on back order they couldn't supply it at all in a timely manner, and I received a refund on the 26th (personally I wouldn't class this as refunded 'right away' as it took from the 12th to the 26th), hence my one star review. In total I had to send 9 emails before I had my refund. (I should add that Customer services were polite at all times.) I hope this clears up the exact timeline. I hope to draw a line under the experience, waste no more time, and just not have to think about this any more.
23 april 2021
Review zonder uitnodiging
Antwoord van Sense42
Hi Tess,
We have implemented a new return service. Hopefully future customers will find returns easier.
Kind regards,
Sense42
Antwoord van Sense42
Hi Marian Clamp,
Thank you for taking the time to leave a 5-star review, we really appreciate your feedback.
We are very delighted to hear about your experience with us and we will do our very best to deliver all items as we promise. We hope to see you on your next purchase.
Stay safe always.
Best,
Amy
Pretty quick service
Pretty quick service, products weren't available in high street outlets so sense provided good solution. Other items I wanted not in stock. Search engine tends to over provide returns. Overall will use again.
17 april 2021
Antwoord van Sense42
Hi Nick Yellop,
Thank you for leaving feedback and this is much appreciated.
We are very delighted to learn that you are very happy with the item. We will do our very best to provide good services and affordable prices and we hope to see you on your next visit.
Sincerely,
Amy
Antwoord van Sense42
Hi Joanna Pietrzycki,
Thank you for taking the time to leave a 5-star review, we really appreciate your feedback.
We are very delighted to hear about your experience with us and we will do our very best to deliver all items as we promise.
Stay safe always.
Best,
Amy
Bought a bottle of gucci guilty very…
Bought a bottle of gucci guilty very poor quality, only lasts about an hour will not be buying from sence again, very disappointed.
13 april 2021
Antwoord van Sense42
Thank you for your feedback. But you left a product review. We as a retailer delivered the product you bought in good order. Please reconsider removing or changing this feedback
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