Sentric Reviews 

I've been with Sentric for 11 years and they've suddenly locked me out and stopped the payments saying I need to provide driving licence or passport ID photo (which I don't have). There's no way to get in touch and they won't answer the emails. meanwhile they are happy to take a cut of MY royalties. My bank is happy enough a sending me text verification - so what makes Sentric so high and mighty?

It's just a nightmare.

As the CEO of a well-known record label, I want to emphatically say NO!
Sentric is not a good idea, absolutely not!

We have spent over 4 months attempting to upload our back catalogue tracks to this service. We meticulously prepared a detailed spreadsheet following their bulk upload template and sent more than 100 emails in summary, but we still have not achieved our goal.

Throughout my entire professional journey, I have never encountered a situation of this magnitude. We have switched distributors four times, experimented with a few promotional pools, and engaged anti-piracy services. While we maintain extensive communications with partners in the music industry, we have never had such a negative experience in the industry as we have had with Sentric.

The persistent breakdown in effective communication with their team, coupled with constant unavailability, resignations, and subpar performance, has transformed this collaboration into an absolute nightmare. These issues have persisted for a period exceeding four months!

Their staff will promise you the world, but they deliver nothing. They assign us new managers, who have promised twice that things would now be managed quickly, but to no avail. It's a cycle of promises that go unfulfilled. It appears acceptable to them to have a month-long gap before replying to your emails or to take two vacations within a single month. Your manager could suddenly resign, and you wouldn't even be informed.

I implore you not to make the same mistake we did! Sentric is a nightmare, not a modern business.

The company is bad, they don't answer emails, I received an email from them saying that they had musician reports, when they entered they made an account and I asked to download it, to cancel my delete account from their company they don't answer I have the emails about 8 months ago, and now I am just receiving emails from it with musician reports, but I have an international musical association, they do not answer any email, I do not recommend the company to anyone. It can bother your musical career. I hope I can solve problems without going to court

So, I joined years ago, got zilch, since they have upgraded their website, which is excellent, My income has sky rocketed, so it seems that behind the scenes, there has been a major step up.....Customer service has never been a problem ever, to those moaning about logging in..follow the instructions! and for people moaning about sync...it's UK based...use a platform in your own territory...read the blogs people....

I should have checked the reviews. You get what you pay for with Sentric Music, which is nothing. Use another service for publishing administration.

A fantastic team at Sentric. I feel that Sentric is the perfect bridge between being unpublished to major published. If you are wanting a company to collect on your behalf, I would highly recommend Sentric and I would advise getting to know the people that work there and establish relationships.

They were ok UNTIL THE WEBSITE WAS RENEWED. Since it's renewed, I can't log in without reset password every time.
I sent the inquiry twice, but a teller responded with a single line: "Did you use reset password function?"
That's why I asked though. Anyways, after that, no response at all even though I sent another message.
I guess the CEO has been changed or something. Anyways, they have turned me down.

Signed for an administration deal and ended up doing most of the administration myself. The customer service was awful and unresponsive and the only times they contacted me was to ask questions that were easily accessible online and should have been part of their job to find out. In addition, following all of this back and forth, the song I submitted was left pending for 5 months as they 'forgot' to register it, the song was only fully registered after I chased them up further. DONT USE SENTRIC.

This company pray on the young and new to the music industry In The hopes they are un- educated in how the music industry works. The mere fact they chase after university/college endorsements should ring alarm bells. No other publisher does or needs to do this AVOID at all costs if your music is good a publisher will find you.