Serac Technologies Reviews 

165
•
TrustScore 3 uit 5

2,9

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Beoordeeld met 5 van de 5 sterren

Daisy and Josefina have been fantastic ( as well as patient with us ) There attention to detail has been great We look forward to working with these guys I would thoroughly recommend serac tech t... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Does not work. All they care about is signing you up and threatening legal action when you try and cancel . The reviews say everything really . Wish I would have checked trust pilot first

Beoordeeld met 1 van de 5 sterren

Horrendous Promise the world and deliver nothing. Impossible to get out of the contract. Will renew without your consent. Then charge you to exit the renewal. Then when all that’s done will still... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I am a small builder who has recently started with Seractech, my letter was drafted up which looked very professional. Josefina has been in contact with me going through the process step by step helpi... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

Geschreven door het bedrijf

Built for the construction and property industry, Serac Technologies provides a growing range of tools including automated outreach and historical planning applications across the entire UK. Unlock the past of any property with our planning history data. Simplify your research process and uncover valuable insights with ease.


Contactgegevens

2,9

Gemiddeld

TrustScore 3 uit 5

165 reviews

5 sterren
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3 sterren
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1 ster

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Heeft 96% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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2,9

Alle reviews

(165)

68 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

This company is scam honestly don’t trust them

This company is a scam honestly don’t know how there getting away with it
They don’t mention a contract when pitching it’s only after the first payment you get told

26 april 2025
Review zonder uitnodiging
Logo Serac Technologies

Antwoord van Serac Technologies

Hi Alex,

We reviewed your account and can see that in addition to this being discussed in your video meeting with our business development team before you signed up with us, this was also communicated to you in writing three times prior sign up. We can also see that you only sent 22 letters out over a six month period. As such, it has not generated the intended results. Please contact our Customer Success team if you require further assistance.

Thanks,

Beoordeeld met 1 van de 5 sterren

Scammer

group of scammer gathered to rob working people by there tech, its real name is scam tech. dont fall for there fake 5 star reviews.

7 april 2025
Review zonder uitnodiging
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Antwoord van Serac Technologies

Hi Bilal,

We reviewed our records and can see that although you signed up to use our platform, you did not send any letters out. As such, it has not generated the intended results.

We've explained how to cancel the renewal of your licence on several occasions, and are yet to receive the information we requested. Please contact our Customer Success team for further assistance.

Thanks.

Beoordeeld met 1 van de 5 sterren

Dodgy company be aware will not address…

Dodgy company be aware will not address issue take payment no service provided promise the world. BE AWARE.

20 april 2025
Review zonder uitnodiging
Logo Serac Technologies

Antwoord van Serac Technologies

Hi Mohammed,

We have been unable to locate any record of you as a customer. Please contact our Customer Success team.

Thanks

Beoordeeld met 1 van de 5 sterren

Worst thing going tried to cancel as…

Worst thing going tried to cancel as it’s not worth it haven’t had a single lead in 7 months from this lot as soon as i can i am cancelling my subscription bunch of con artists made me sign up to a year contract really can’t stress how terrible this company is

16 april 2025
Review zonder uitnodiging
Logo Serac Technologies

Antwoord van Serac Technologies

We have reviewed your account and can see you have sent 57 marketing letters since October which will impact your response rate. We have tried to contact you to discuss your account but not heard back from you. Please contact our support team so we can assist you further.

Many thanks

Beoordeeld met 1 van de 5 sterren

Biggest scam ever invest your money…

Biggest scam ever invest your money somewhere else than these people
5 months not a single job
F-ing disgusting seractech

16 april 2025
Review zonder uitnodiging
Logo Serac Technologies

Antwoord van Serac Technologies

We have reviewed your account and can see you have sent 45 marketing letters over a 5 month period which will of course impact your response rate. We have tried to provide support on numerous occasions so please contact our support team so we can assist you further.

Many thanks

Beoordeeld met 1 van de 5 sterren

Zero Stars DO NOT ENGAGE

Zero Stars
Do not use this company
We are a business and we’re pursued to use their service, our company is now going into liquidation there are asking we settle their bill personally?! How would I be personally using there service ? Honestly I’m going to watchdog tv show and more
This is crazy at no point was I told it’s a 12 month contract and they have put us on the highest level for payment plan they offer…and they want that and cashing as a debt
They got around 1.5k out of us already
They will feel it or he

9 april 2025
Review zonder uitnodiging
Logo Serac Technologies

Antwoord van Serac Technologies

We have reviewed your account and can see you have sent 2 marketing letters over a 12 month period which will of course impact your response rate dramatically. We have tried to provide support on numerous occasions so please contact our support team so we can assist you further.

Many thanks

Beoordeeld met 1 van de 5 sterren

These people are conmen

These people are conmen. Avoid at all costs.
Do not get duped by there sales pitch or threats of legal action to extort more money.

24 januari 2025
Review zonder uitnodiging
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Antwoord van Serac Technologies

Hi Ikramul,

On review of your account, we can't see that you engaged with the platform at all, despite signing up to our standard 12-month licence.

When agreed payments are not received, we pursue the outstanding balance in line with our contractual obligations.

We are always open to resolving concerns professionally, but we stand by our policies and commitments. If you would like to discuss this matter further, please contact us directly. Thanks.

Beoordeeld met 1 van de 5 sterren

Avoid Trader Reach (Formerly known as…

Avoid Trader Reach (Formerly known as Serac Tech) – Scam Alert!

This company deleted their old Google business page after a flood of bad reviews and has now rebranded under a new name. Same scam, different name!

I was cold-called with big promises, agreed to a trial, and made a payment. Only after paying did I receive confirmation that I was unknowingly locked into a 12-month contract with ongoing costs. When I questioned this, they bombarded me with threats of legal action, CCJs, and early termination fees. They refused to provide any proof that I had agreed to a contract, simply pointing to terms and conditions that were only given to me after I paid.

Despite receiving absolutely nothing in return, I was forced to pay £3,114 just to stop their constant threats. Their tactics are completely misleading, unethical, and predatory.

Avoid this company at all costs!

14 februari 2025
Review zonder uitnodiging
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Antwoord van Serac Technologies

We appreciate all feedback, but we strongly disagree with this characterisation of events. To clarify, we do not offer trial periods. You agreed to a 12-month licence, before requesting a trial once the contract was active.

Customers must accept our terms and conditions before any payment is made. When agreed payments are not received, we pursue the outstanding balance in line with our contractual obligations.

We are always open to resolving concerns professionally, but we stand by our policies and commitments. If you would like to discuss this matter further, please contact us directly. Thanks.

Beoordeeld met 1 van de 5 sterren

No return of investment for us.

As contractors looking to target new builds of 2-20 units this did not work for us. The contact information on the platform was mostly planners. Our target is main contractors or surveyors. The majority of the letters ended up being sent to 'land at' or 'land adjacent to' rather than physical addresses. Most of the contact information is also redacted especially client info. You are committed to the full 12 months of paying so beware you can't get out of it. There is no guarantee of ROI and they've made this very clear now we have tried to cancel with them. We've done it solidly for 6 months with no web visits or calls for work. Spend that money on google instead.

10 maart 2025
Review zonder uitnodiging
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Antwoord van Serac Technologies

Thank you for your feedback. Our platform connects customers with homeowners using planning data from the planning portals. We provide applicant names when published, but there is no requirement for their address to be included—only the site address.

All our customers are informed of the 12-month licence before signing up and while we can’t guarantee ROI, we strive to offer valuable project insights. We appreciate your feedback and wish you success in your marketing efforts.

Beoordeeld met 1 van de 5 sterren

Fraudulent Sales Company

My Data was not processed lawfully, fairly, and transparently.

My Financial Data was not limited to what is necessary and for the purposes originally consented to, misleading sale.

My Data was not kept accurate and up to date

No pre contract written data, they contact business and file CCJS under personal name. All sales calls are via video calls so they don't incriminate themselves, however when taking financial data over the phone a few GDPR laws have been broken, there calls are also not recorded.

10 maart 2025
Review zonder uitnodiging
Logo Serac Technologies

Antwoord van Serac Technologies

Hi Sonny,

We often conduct our sign-up calls via video to demo our platform to potential customers, and every customer personally accepts the terms and conditions before we process the first payment. We have acted in full compliance with GDPR in relation to your account and have handled your financial data appropriately.

Please reach out to our Support Team if you’d like to discuss this further.

Beoordeeld met 1 van de 5 sterren

Avoid biggest scam going

Avoid biggest scam going. After receiving a telephone sales call offering the world I agreed to trail and make a payment, my payment confirmation then told me I had entered a 12 month contract and I was liable for costs 🤣. They try to threaten with escalating to legal and CCJ and include early termination fees when you ask for proof I agreed to enter a contract. There response was this is in your terms and conditions which I was given AFTER I made my initial payment. I am now going to enjoy escalating this in court and recovering my legal fees, fees already paid, plus my hourly rate liaising with my solicitor who is confident this will be laughed out of court based on their correspondence sent 🤣.

26 februari 2025
Review zonder uitnodiging
Logo Serac Technologies

Antwoord van Serac Technologies

Hi Naomi, we have no record of you as a customer.

Beoordeeld met 1 van de 5 sterren

The biggest scam going I agree mislead…

The biggest scam going I agree mislead information & also arguing that I have to pay more that what I was told to pay.

They gave prices in black and white and now trying to add vat.

I have emails to prove this.

Terrible company divert form issued raised.

Paid for over 6months with no positive outcome. Unprofessional

Avoid avoid avoid

18 februari 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

THIS COMPANY IS A SCAM!!

THIS COMPANY IS A SCAM!!!

They promised to provide you with Leeds from sending out letters to addresses for planning, that is the disguised sales pitch.

Once they tie you in the contract, you can't back out of it, you will find that you will receive no leads from the company and you want to cancel, they will then proceed with a CCJ this has happened to me and other people I've seen on reviews as well as myself.

This company is currently being investigated by trading stand

1 november 2024
Review zonder uitnodiging
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Antwoord van Serac Technologies

Thank you for your feedback Giorgi. We regret that our services did not meet your expectations and would like to address your concerns:

Service Scope: As stated in our terms, our platform provides tools to assist with lead generation but does not guarantee a specific number of leads per month.

Contract Terms: All subscriptions are governed by the agreed terms, including a defined contract period. Early termination policies and payment obligations are clearly outlined in the agreement.

Support: Our team is available to help customers maximise the platform’s potential. We encourage you to reach out if you encounter challenges in using our services.

If you have further questions or unresolved concerns, please get in touch.

Beoordeeld met 1 van de 5 sterren

Please avoid this company

Please avoid this company. I have asked several times to cancel my subscription to no avail.

I am being completely ignored for a service I’m not using and paying £200 a month for the privilege

All the 4/5 star reviews are fake as they all have 1 review history.

Please get in touch with me asap.

1 januari 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Disappointing Experience with Lead Generation

I have been using Serac Tech's lead generation service for the past 8 months and have been extremely disappointed. Despite consistently paying for the service, I have not received a single contact or phone call through this marketing tool.

When I reached out to terminate the contract, I discovered that I am locked into a 12-month agreement with no early exit clause. This lack of flexibility, combined with the poor performance of the service, has left me feeling frustrated and trapped.

I do not recommend doing business with Serac Tech unless you are absolutely sure of their effectiveness and have a clear exit clause in your contract.

3 december 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Worst company ever do not fall into…

Worst company ever do not fall into their trap they will tell you it’s 298 a month and won’t tell you it’s annual and they will enroll you on their annual package and when you tell them you want to cancel they don’t let you cancel I had 3 of my cousins who are also builders that nearly fell into their trap but I stopped them

17 mei 2024
Review zonder uitnodiging
Logo Serac Technologies

Antwoord van Serac Technologies

Dear Kamran,

Thank you for taking the time to leave your review. We take all feedback seriously and aim to address any concerns thoroughly.

Upon reviewing your account, I would like to provide clarification regarding the points you raised:

Our platform is designed to help businesses build a long-term lead-generation pipeline, fostering sustainable growth rather than immediate results. For this reason, we do not offer one-month trials, and all our licenses are structured as 12-month commitments to ensure users can achieve meaningful outcomes.

During our demonstration and follow-up email to you, we explicitly stated the plan would be annual, with monthly payment schedules for convenience. This information was further detailed in the contract you signed electronically later that day, which stated the annual cost and confirmed that payments are to be made monthly.

We always strive to maintain clarity in our agreements and ensure customers are fully informed about the terms of their subscriptions. However, if there was any confusion, we are happy to further assist in addressing your concerns directly.

Thanks.

Beoordeeld met 1 van de 5 sterren

The fake reviews these guys are leaving…

The fake reviews these guys are leaving for themselves are hilarious haha you can spot them a mile off!

15 november 2024
Review zonder uitnodiging
Logo Serac Technologies

Antwoord van Serac Technologies

Hi Liam,

If you have further questions about our platform, please contact the Customer Success team directly.

Thanks.

Beoordeeld met 1 van de 5 sterren

Basic economics II

Hello, thanks for your reply. I ask again, how much time will you work for me if I pay you £3000 a year? This is a retorical question as I already know the answer so do not need a response this time. The answer is none. You will work on the software for your company, and expect me to use the software to increase efficiency in my company. So this company writes, maintains and sells, software, and will help customers use it, that is all. Having looked at your company's information on gov.uk I am not surprised to find you have very suspect information on there. Company name changes, very low income and employee records. This company does very very little work for anyone from what I can find about them. I urge caution. Please do alot of research before using them. A fair amount of work for a fair amount of pay is what I expect from anyone I pay to do a job. From what I can see this is a large fee, for doing very little, which I wouldn't accept from any worker I pay.

6 november 2024
Review zonder uitnodiging
Logo Serac Technologies

Antwoord van Serac Technologies

Thank you for sharing your thoughts Tamahaganay. We understand your concerns and value the opportunity to provide clarity.

The fee our customers pay grants them access to a software platform that has taken significant time, expertise, and resources to develop and continues to evolve based on user needs and feedback. This investment ensures the software remains effective, secure, and up to date, providing tools to save time and streamline business operations.

While our platform is not a direct substitute for hiring someone to perform tasks manually, it is designed to automate and simplify processes, saving our customers countless hours and effort. This allows them to focus on running their business more efficiently and effectively.

Regarding your mention of our company details, we remain fully transparent and compliant with all regulatory requirements. The information you referenced reflects the nature of a business focused on providing high-value software rather than physical labour. Many of our customers appreciate the value in paying for an advanced, reliable, and time-saving tool rather than direct labour costs for tasks our software can automate.

We respect that our platform may not meet everyone’s preferences, and we encourage potential customers to carefully evaluate their options. For many businesses, the efficiency and savings our software delivers justify the subscription cost many times over.

If you have further questions about our platform or its development, we’d be happy to discuss them with you directly.

Thanks.

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