Serephine 

Zero stars

Please do not waste your time, money or energy! It’s a scam almost 1 month since I ordered 2 items and nothing
Endless emails, automated replies! Tracking doesn’t work and my shop app has stopped tracking the order!

Very disappointed…. Lucky if you get your order

I ordered on the 16 th October some Jewllery , it’s now 11th November 25, so far having sent them number of e mails , no joy, still waiting , tge tracking number company will ask you to sign on with your credit card , don’t do it as they will take £24 pounds every month so that you can see your order : it’s all sounds like a fake company to me

I purchased from this company based on social media, their warranty, and that you’re able to get the Jewelry wet. I am a little discouraged by how they advertise! When you look at the photos, for example the Love bracelet (I got the one with the rhinestones), you will notice that they advertise it comes in the Cartier box, the tool to use to put the bracelet on and iff Come to find out that is false advertising! You don’t get the box nor the tool for the screws even though the picture of the bracelet shows that it has screws. I have asked them 4 times in communication with them why they are posting those photos when that’s not what you’re getting and I have yet to get an answer. Very frustrating as someone that is a customer and may want to purchase more things. Now let me get to why I may not buy anything else from them… First of all, they are miss advertising with no explanation. Secondly, it does not take 10 to 15 days for it to reach you. I bought my stuff October 9th and I have yet to receive it. It’s still in transit even though their Shopify app mentioned that my items were delivered October 23rd. You can’t even purchase for gifts bc you will not receive in time !!
Over all, I am not happy with this company and I don’t even have my items yet

My order came a day earlier than expected and the packaging was gorgeous. Even the tissue paper felt fancy. The jewelry itself didn’t disappoint either; sparkly, comfortable, and beautifully made. You can tell someone put love into it.

I purchased a bracelet which is not suitable. The material it is made out of is poor quality and I am unable to wear it I asked for full refund which they have refused. Totally unacceptable. DO NOT PURCHASE from this company. You will loose money

Update on Nov 19th- its now been 50 days now since i ordered and still no delivery. Contacted customer service several times who assure me the package is not lost and is still in transit and therefore they cannot refund my money. And by the way the serephine.co website has disappeared, it now says "coming soon". Does anyone know if we can file a fraud complaint with our credit card company to get the money back.

I ordered a bracelet 26 days ago and was told item would be delivered within 5-7 business days. When I track the package, I get the same update everyday "Your package will arrive later than expected, but is still on its way. It is currently in transit to the next facility."
Item supposedly shipped from China, DO NOT TRUST or BUY!!!

I ordered eight pieces as gifts. Because there were good reviews online I fell for it. I usually do a lot more research. I spent around $380 and the pieces came in looking so poor quality I could never give these to anybody as a gift. They look tarnished. The jewels are crooked. They’re glued on and turned yellow. I am so disgusted with the quality I had to say something to warn people that if you see any positive reviews, it must be someone getting paid to post reviews. I contacted the company two days ago and I’m still waiting to hear back from them.

Found this brand on Instagram and took a chance. The bracelet I got is so much prettier in person; shiny, sturdy, just feels right. Delivery didn’t take long either. Definitely one of those “worth it” impulse buys.

They are advertising 2000+ review from trust pilot please look into this company.