Serious Readers Reviews 

A small part of the lamp was broken but when I rang up I was told it would be replaced and I got the new part within one working day. This is the second lamp I have bought because the first is so useful and the new one is working just as well.

The products are excellent. Ordering was easy, accessories were offered at checkout so no need to search, and the items are displayed clearly on the website. Delivery was very quick.

It is a really high quality product and it was very well packed. Dispatch was very quick. I’m delighted with my purchase.

Incorrect bulb sent
I ordered C3520 and was sent C4020A
I used the numbers from the base of the lamp
Why was the incorrect bulb sent?I now have to follow procedure to return bulb inconvenient for me

Easy to order and options explained clearly.
Also easy to unpack and set up as no assembly needed.
+ most important put me in wife's good books as it was a present for her!!

What an amazing piece of kit!
Absolutely loving my lamp!

The customer service where I spoke to a real person rather than engage with some web based chat bot was first class. Having previously bought products from Serious Readers I had no worries as to the quality and when my Roam light arrived I was and am delighted. So much easier to take the light where I need it without struggling to plug it in

I have no hesitation in giving you 5 stars, but I do not want to write a review.

My order was processed promptly. Customer service is friendly, helpful and efficient. The technical support team was able to diagnose the issue with my floor lamp and is arranging for it to be addressed.

Although the incorrect item was sent in the first place,
The correct item was rapidly dispatched and received.

Serious readers was recommended by my local optician. I found the website easy to navigate and the ordering process very straightforward. My order was confirmed and tracking began. I was notified the morning my item was to be delivered and it arrived as stated. My item arrived two days after it was ordered which was fantastic.
Unpacking the item was very straightforward with step by step instructions. The lamp was ordered for an elderly friend who loves to read. She is now able to see the text more clearly and can now read for longer periods at a time.
The item itself is very sturdy with it's heavy base. Being able to adjust the direction, brightness and width of the beam allows it to be adjusted to suit it's user which is perfect.
The only negative point I have is that the delivery driver left the lamp which comes ready assembled and therefore in quite a large box just inside my gate on a day when heavy rain was forecast. Whilst I appreciate Serious Readers has little control once the item is handed over to their courier. I would imagine most of it's customers are elderly so a door step delivery should be a priority.

I am very impressed with the lights I have purchased and the detail gone into them which includes how well they are packed plus precise instructions I.e. no stone unturned. These lights are a revelation and have allowed me to read much faster because of the clarity they give.
I don't know how I managed with my table light for so long. I only use my HD light for reading, writing and tedious work like threading a needle because of the concentrated light. The other lights are for general lighting only. Very pleased indeed.

Chris.

When I contacted Serious Readers about my problem (one of the prongs on a plug had snapped off.....after 12 years...first problem at all), their reply via email was very swift and helpful. The problem was acknowledged, and the solution was pointed to. I followed the advice, purchased the part, which was all very easy...even for me! The part came speedily by post, and the problem was solved.
A great customer service for a product that is second to none,

Thanks, Serious Readers.

Brian Moody

It was so helpful to talk with human beings. Everyone who helped me on the phone gets 5 gold stars! I’m so looking forward to setting up my new light in my new study. Thank you.

Easy to use website, good value for money, delivered when promised and good quality product

Very helpful telephone service and extremely prompt delivery.

Helped to identify and order correct bulb, well packed and delivered on time, a bit expensive but worked fine

Very helpful adviser re this replacement spare bulb if needed.

Needed to replace a wall-mounted reading light. Happy with everything EXCEPT Serious Readers keep changing the drilled holes on various models required for mounting, so we have lots of holes either side of the new fitting that I need to fill in. The light itself it great.

DHL's tracking is hopeless. So when it said that the package should have been delivered hours ago, I contacted Customer Services and the lady there spent ages liaising with DHL - the parcel arrived the next day. The product itself (floor standing HD light) does exactly as expected. The sale discount was also very acceptable.