Servbank Reviews 302

Person on the phone was nice. Company as a whole is a corporate mega-shark. In the middle of legal battles, they forced an escrow account upon me - which I DIDN'T have with my previous loan servicer - and they nearly doubled my monthly amount due, all while having committed serious RICO violations and other Frauds... they are the epitome of the corrupt financial industry. Lawsuit in progress...

I have mortgage with Servbank and this mortgage company is bad and I would choose minus star if it is there, and for any person who has no account with this mortgage company, I considered him/ her as a lucky person,

Our Ally Zoe is amazing! She made what could have been an extremely stressful situation, manageable. She is well informed, through, and always follows up when she says she will.

The customer service representative on this call, was professional and courteous. She was able to answer my questions quickly and in an understandable manner. All of my questions were answered in a timely fashion.
This rep is outstanding and should be recognized for providing excellent customer service.
Thank You !!

Agent spoke excellent English

This company is a JOKE!!! Their lack of communication and customer service (or lack there of) is laughable. They cannot get anything done. You have to call them a dozen times for any kind of resolution. I wish there was a way for us to get away from them without refinancing. I HATE dealing with this company.

Kay was wonderful in providing professional advice in helping me get back on my feet with my mortgage after a serious heath issue. Thank you Kay!!

We lost our home to a fire and it has taken us weeks of jumping through hoops to try and pay off our mortgage. Each department would send us to another department and we would have to start the process over again. As of this post, we are still waiting for them to process our insurance payment so the mortgage can be cancelled. Also, knowing we our home was a total loss, our escrow was sent to our insurance company to renew our policy for another year, but they did not pay our escrowed property taxes. It has been a battle from day one with this Mortgage Company.

Kay was very helpful in setting up my payment and future payments.
I greatly appreciate Servbank and the patience they have had with me and my mortgage.
Thank you all!!

Very helpful, friendly and explained everything I needed to know . Helped me understand the next steps to move forward.

I have always trusted Servbank until recently. After hurricane Milton, I applied for assistance 3 times. The reason it was 3 was because each time I was accepted for assistance I received letters stating my mortgage payment was late. I would call Servbank to inquire only to find I was NOT accepted for assistance. 3 calls accepted and 3 calls denied. NOW we have a problem….

ServBank has had trouble at every step once the purchased my mortgage. They had trouble receiving paid funds from my prior lender, they take in excess of 15 days to process a payment, they had trouble working with my insurance provider. They have been a nightmare to work with.

I was disappointed in Servbank in the beginning. I started in April '24 with an application to assume another loan. Didn't get closed until Sept. '24. It seemed disorganized in the departments and their paperwork. Constantly having to give same information that was given at an earlier time. However, in the end I had a great person who helped me set up my account to be able to make my house payments. He was very patient, encouraging, and helpful in me getting my monthly payment setup. Thank you so much Markie.

Spoke with a friendly, knowledgeable representative who took care of my problem quickly.

Very easy process. Spoke to a knowledgeable Representative within two minutes.

Servbank bought my fiances home loan a year ago and have had nothing but problems since. They are always sending certified letters and calling him threatening to take his home unless he makes a payment. Hes been making 2 or 3 full mortgage payments every month and something always happens. They claim they didn't receive it, one time they sent back a money order!! Ive been a witness to him setting up auto pay multiple times and again something ends up happening on their end. Countless times ive listened to and recorded his phone calls with them. They obviously don't communicate amongst each other. By the end of each call it sounds like everything is taken care of but a couple days later, another call with same issues. Hes asked questions and most the time they can't answer them. They trip over their words. There's been several times we asked where they were calling from and they say from an offshore location. Seems like such a scam!!! Its infuriating!! Would be helpful to actually talk to someone within servbank and not offshore. Feels like ground hogs day

Will not resolve a simple issue. We pay our homeowners insurance directly and they will not remove from our monthly mortgage payment. I’ve been calling them and providing information for 4 months. They outsource their Customer Service (outside the US) and theres no way to escalate the issue. No corporate headquarters, nobody to discuss with. I just get the same scripted response on the phone.

Eric the rep, listened to what I needed and clarified several questions.
Thanks Eric

The ease of being able to contact a real person and easily understood, very helpful, thank you

Our Rep, Kay did a was friendly, well trained and did a great job! Thank you