The job was eventually done. But only after cancelling four appointments and having to come a fifth time because the person doing the work had not thought to bring a sealant to finish the job. Quite p... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Serviceteam are my go to company for all things related to gas/electrical and plumbing. Jader is a legend in the field of gas installations, testing and repairs. Ethan pulls the strings behind the s... Toon meer
Bedrijf heeft geantwoord
Amazing service: 1. prompt response to my request of replacing kitchen tap and stopping any leaks 2. Plumber booked and arrived within 24 hrs 3. Job was done quickly and professionally. Would defin... Toon meer
Serial problems over a few days included two defective toilet flushes, a blocked kitchen sink and a rumbling, vibrating gas fired boiler. Ethan organised the repairs and plumbing engineer, Jader, carr... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Serviceteam where you can find out all about OUR TEAM and see our excellent customer reviews! Benefit from using our Team of friendly Property Maintenance Engineers with specialties in HEATING, GAS, CENTRAL HEATING, BOILERS, HANDYMAN, BUILDING, ELECTRICAL, PLUMBING, PAINTING & DECORATING AND CARPENTRY. Available 24/7, 365 days a year to tend to your general and emergency needs. Serviceteam are based in Isleworth, Middlesex and cover the London, TW, KT, UB & HA post codes. Our Loyal customer base love that we have Fast Response Times Qualified, Vetted & Friendly Engineers Clear and easy pricing 24hrs Emergency Services 5% off booking online Our Expert Engineers take pride in providing our valued customers with high quality workmanship, clear and effective communication, fantastic customer service and a ready smile. We know that these type of works are normally surrounded with stress for our customers, so we’re here to provide a service that will ease your stress. Emergency Homecare Property Maintenance We offer an around the clock service for emergency homecare property maintenance for all situations available 24/7, 365 days of the year. Simply call 020 8640 7907 or request a call back via our website and we’ll have one of our local emergency engineers out to you ASAP and all our work is guaranteed. Find out more about the services that we offer by calling our friendly office staff on 020 8640 7907 or check out our website for more information: www.serviceteam.co.uk
Contactgegevens
London, Verenigd Koninkrijk
- 020 8059 8123
- trustpilot@serviceteam.co.uk
- serviceteam.co.uk
4,5
Uitstekend
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Kept cancelling appointments.
I have no idea if these guys are any good at their actual job as they have failed to attend my premises.
I contacted Serviceteam to give me a quote for some work in my bathroom. Due to their policy of only being able to give a random 3 hour window to visit during an entire day, that you only find out the night before, I had to wait 2 weeks to find time that I could be home. After chatting with them they agreed to arrange my appointment for first thing in the morning so that I didn’t have to potentially be home all day. Frankly for an appointment to give a quote, this is the least I would expect - they will only be here for a short while to assess what work needs to be done.
I arranged for them to come first thing in the morning 2 weeks later. The day before that appointment I had a text telling me they would come from 5-8pm, despite telling me they would be there in the morning. I was not able to be present at that time and therefore had to reschedule for a week later. That day is today and they have just cancelled again and are requiring me to reschedule.
So that’s a £35+vat site visit fee that I’m expected to pay and 2 mornings of work (I’m self employed) that I have now missed and I’m no closer to having my repair work done.
If they were here for a day to actually do the work, then of course I can take the day off and be here whilst they are working - but to attend and give me a quote so that they can attempt to get my business, I would expect them to arrange for someone to turn up at an appointed time.
This is no way to run a business. I shall have to look elsewhere.
17 september 2025
Review zonder uitnodiging
Antwoord van Serviceteam
Hi Dominic – I’m truly sorry you had this experience. We appreciate the time you set aside for our survey visits and fully understand how disruptive it was when things didn’t go as planned.
When your initial survey was scheduled for 10/09/2025 (17:00–20:00), you advised that this slot wasn’t suitable and we rescheduled. We then agreed on a morning appointment for 17/09/2025 (08:00–11:00). Unfortunately, not only did our engineer encounter unexpected vehicle trouble, but you also received an evening slot notification the day before, contradicting our earlier agreement. That was our error, and we apologise for the confusion it caused.
We also recognise the impact this had on you personally, particularly as a self-employed customer who lost income while keeping time free for our visits. That’s not something we take lightly, and I’m sorry for the inconvenience caused.
Just to explain briefly how our appointments normally work: except for same-day bookings we plan engineers’ routes the evening before, which allows us to keep travel times short, reduce fuel use and keep costs down for customers. Once the routes are set we text a three-hour arrival window so people don’t have to stay in all day, and on the day itself we send a live “on-route” tracking link. This system works well in most cases, but in your case our communication and follow-through fell short and we’re sorry.
As the survey never took place, we’ve arranged to refund the £35+VAT site visit fee so you’re not out of pocket. We’re also reviewing how we handle specific time requests and last-minute changes to give customers greater certainty.
Once again, please accept our apologies, and we do hope there may be another chance in the future to show you the service standards we’re known for.
Serviceteam
Consistent Good Service
I regularly use ServiceTeam to service my boiler and I have consistently received good service from this company. They value their customers and do everything they can to make things simple and straightforward. They communicate well and keep you informed. You are treated like a person not a number. Their engineers are professional and personable.
15 september 2025
Review zonder uitnodiging
Antwoord van Serviceteam
Hi Jane - Thank you so much for taking the time to share your experience with Serviceteam! We're absolutely delighted to hear that you've consistently received excellent service for your boiler maintenance.
Your feedback about our communication, professionalism, and personal approach really means the world to us. We pride ourselves on treating every customer as an individual, not just another job number, so it's wonderful to know this comes through in our service delivery.
We'll be sure to share your kind words with our engineering team - they'll be thrilled to know their professional and personable approach is making such a positive difference to customers like yourself.
Thank you for your continued trust in Serviceteam for your boiler servicing needs. We look forward to providing you with the same high standard of service for many years to come.
Stay safe - serviceteam
Antwoord van Serviceteam
Hi Wendy - Thank you so much for taking the time to share this wonderful feedback!
We truly appreciate your trust in our services and look forward to continuing to support your business needs. If there's anything else we can assist you with, please don't hesitate to reach out to Sara our team directly.
Stay safe - serviceteam
Junior was very professional
Junior was very professional, he completed the job very well.
Thanks again Junior. And thanks to the WhatsApp team who were very responsive even though my appointment was postponed twice. I understand shortcomings happen.
13 september 2025
Review zonder uitnodiging
Antwoord van Serviceteam
Hi Mayssar - Thank you so much for taking the time to share your positive feedback! We're delighted to hear that Junior delivered professional service and completed your job to such a high standard - he'll be thrilled to know his work made such a positive impression.
We also appreciate your understanding regarding the appointment changes. Our WhatsApp support team works hard to keep our customers informed and accommodate scheduling needs, so it's wonderful to hear their responsiveness made a difference during those adjustments.
Your satisfaction is our priority, and reviews like yours help us continue delivering the quality service our customers deserve. We look forward to assisting you with any future needs.
Stay safe - serviceteam
Workmanship satisfactory parts price too high
Workmanship satisfactory, but price far too high for 2 taps that cost about £20 pair
2 september 2025
Antwoord van Serviceteam
Hi Mrs Miner - Thank you for taking the time to leave your feedback. We're pleased to hear that you found our workmanship satisfactory and that your new basin taps and isolation flexi hose connectors were installed to standard.
I understand your concern about the pricing for the parts. Our pricing reflects not just the cost of the components themselves, but also includes our professional sourcing, quality assurance, and the convenience of having everything supplied and fitted by our certified engineers. We always strive to use reliable, trade-quality parts that come with proper warranties.
We'd be happy to discuss our pricing structure in more detail if you'd like. Please feel free to give us a call, and we can explain how our service packages work.
We appreciate your business and hope you're enjoying your new taps.
Stay safe - serviceteam
Excellent service received from Serviceteam
Excellent communication (by Sara) throughout the process. Clear advice was provided. Once the replacement part was procured, the heating engineer came quickly to complete the job. Very good experience. Will use Serviceteam again.
Service Type: Boiler repair
MTX Number: MTX319939
1 september 2025
Antwoord van Serviceteam
Hi Samir - Thank you so much for taking the time to share your positive experience with Serviceteam. It's wonderful to hear that Sara provided excellent communication throughout your boiler repair process and that our heating engineer was able to complete the job quickly once the replacement part arrived.
We're delighted that you found our advice clear and the overall service experience very good. Your feedback means a great deal to us and helps reinforce our commitment to delivering professional heating solutions with transparent communication at every step.
We look forward to serving you again should you need any future heating or plumbing services. Thank you for choosing Serviceteam.
Stay safe - serviceteam
Excellent
Excellent. The replacement of parts within the hidden cistern was completed and they replaced and revealed the tiles like it never been removed. Very impressed.
8 september 2025
Review zonder uitnodiging
Antwoord van Serviceteam
Hi Miles - Thank you so much for this fantastic review! We're delighted to hear that our team delivered such excellent results on your toilet repair. It's wonderful to know that we were able to complete the hidden cistern parts replacement seamlessly and restore your tiles to their original condition, that's exactly the level of craftsmanship we strive for on every job.
Your feedback means a great deal to us and helps showcase the quality workmanship our customers can expect from Serviceteam.
Should you need any plumbing services in the future, please don't hesitate to get in touch. We'd be more than happy to help again.
Stay safe - serviceteam
Annual boiler service
Routine annual boiler service. Easy booking process. Regular updates on allocated time slot, and very useful app to follow progress of service vehicle. I have known my engineer for over 10 years now, and he is very familiar with my Worcester Bosch appliance. He worked cleanly, quickly and efficiently. Very satisfied.
1 september 2025
Review zonder uitnodiging
Antwoord van Serviceteam
Hi Michael - Thank you for taking the time to share your experience with our annual boiler service! It's wonderful to hear that our booking process and app updates made everything seamless for you.
We're particularly pleased that your engineer's decade-long familiarity with your Worcester Bosch appliance continues to deliver the clean, quick, and efficient service you expect. This kind of ongoing relationship is exactly what we strive for – ensuring our customers receive consistent, expert care from engineers who truly understand their heating systems.
Your satisfaction is our priority, and feedback like yours reinforces our commitment to maintaining the highest service standards. We look forward to continuing to serve you and your heating needs for many years to come.
Stay safe - serviceteam
Efficient and fast
1 september 2025
Antwoord van Serviceteam
Hi John - Thank you for taking the time to share your feedback! We're delighted to hear that you found our service both efficient and fast – these are exactly the standards we strive to maintain for all our clients.
Your positive experience reflects our team's commitment to delivering prompt, professional solutions without compromising on quality. We appreciate customers like you who recognise the value of reliable service delivery.
We'd be pleased to assist you with any future requirements and look forward to continuing to exceed your expectations.
Stay safe - serviceteam
Annual Boiler Service MTX319168
Sara was very efficient in organizing the appointment. I was advised of the exact time of arrival and David arrived on time. He carried out his work very professionally always informing me of what he was doing or had done. I have used ServiceTeam quite a few times as they are very reliable.
26 augustus 2025
Review zonder uitnodiging
Antwoord van Serviceteam
Hi Patrick - Thank you so much for taking the time to share your experience with your annual boiler service. We're delighted to hear that Sara provided efficient coordination and that David arrived punctually and conducted the service professionally whilst keeping you fully informed throughout the process.
Your feedback about our reliability means a great deal to us, and we're pleased that you continue to trust ServiceTeam for your heating and maintenance needs. It's exactly this level of professional service that we strive to deliver to all our customers.
We look forward to continuing to serve you with the same high standards for your future boiler servicing requirements. Should you need any assistance or have questions about your boiler maintenance, please don't hesitate to get in touch.
Many thanks again for choosing Serviceteam.
Stay safe - serviceteam
Shower repair
From the start your company was very helpful and polite you gave me an accurate estimate of the cost of the job.you kept me updated on what you were doing ( I.e. waiting for the parts that you needed to do the job) you asked me when it would be convenient for me to do the job not telling me when you would do it. You told me that your engineer was running late on my allotted time, that was helpful to know.
27 augustus 2025
Review zonder uitnodiging
Antwoord van Serviceteam
Hi Garry - Thank you so much for taking the time to share your positive experience with our shower repair service. We're delighted to hear that our team provided you with helpful and polite service from the very beginning.
It's wonderful to know that our accurate cost estimate, regular updates throughout the process, and flexible scheduling around your convenience met your expectations. We particularly appreciate your understanding when our engineer was running late. Keeping you informed is always our priority, and we're glad this approach worked well for you.
Your feedback reinforces our commitment to delivering professional, customer-focused service at every step. We truly value customers like you who recognise the care we put into our work.
Should you need any plumbing services in the future, we'd be more than happy to assist you again. Thank you for choosing Serviceteam!
Stay safe - serviceteam
Tidy and professional boiler service I was kept informed about the engineers…
Boiler service -PVT
Easy to make the appointment
Got confirmation by email
Reminder by text message with 3 hour slot the day before
I was kept informed about the engineers arrival time on the day
He was friendly very tidy and thorough. He explained what he was doing.
I felt that he was professional and knowledgeable
MTX319010
24 augustus 2025
Review zonder uitnodiging
Antwoord van Serviceteam
Hi Charlie - Thank you for taking the time to share your positive experience with our boiler service. It's wonderful to hear that our streamlined booking process, from appointment scheduling through to email confirmations and text reminders, met your expectations.
We're particularly pleased that our engineer demonstrated the professionalism and thoroughness that Serviceteam is known for. Your feedback about his friendly approach, tidy work practices, and clear explanations reinforces our commitment to delivering exceptional service standards.
Should you require any future boiler maintenance or heating services, we'd be delighted to assist you again.
Thanks again for choosing Serviceteam.
Stay safe - serviceteam
Fast efficient service
Came promptly.
Very polite and friendly.
Fast efficient service.
20 augustus 2025
Review zonder uitnodiging
Antwoord van Serviceteam
Hi John - Thank you so much for taking the time to share your positive feedback! We're delighted to hear that our team provided you with prompt, friendly service for your electric shower installation.
At Serviceteam, we take pride in delivering efficient and professional electrical services while maintaining the highest standards of customer care. It's wonderful to know that our approach made a positive impression during your installation.
We truly appreciate your recommendation and look forward to assisting you with any future electrical needs you may have.
Stay safe - serviceteam
Great, friendly service
19 augustus 2025
Review zonder uitnodiging
Antwoord van Serviceteam
Hi Fife - Thank you for taking the time to leave such a detailed review. We are pleased to hear that you were satisfied with the thoroughness of our gas boiler service.
Our engineers are committed to upholding the highest safety standards, and we're glad the recommendation for a gas monitoring device helped ensure your installation complies with current regulations.
We appreciate you choosing Serviceteam and look forward to assisting you with any future needs.
Stay safe - serviceteam
Efficient arrangement of visit
Efficient arrangement of visit. Equally efficient service and health check on the boiler system. Very satisfied
13 augustus 2025
Review zonder uitnodiging
Antwoord van Serviceteam
Hi Alan - Thank you so much for taking the time to share your experience! We're absolutely delighted to hear that Jadar provided you with such outstanding service from start to finish.
It's wonderful to know that our competitive pricing, clear communication, and punctual arrival exceeded your expectations. We take great pride in our real-time tracking system and our commitment to delivering efficient, high-quality workmanship on every job.
Your recommendation means the world to us, and we'd be more than happy to assist you with any future plumbing needs. Don't hesitate to get in touch whenever you need our services again.
Thank you for choosing Serviceteam!
Stay safe - serviceteam
Good communication regarding the appointment
Lots of communication about when they were coming etc so I wasn't left hanging around all day. Seemed to be very thorough assessment of the system and all working well 👍
11 augustus 2025
Review zonder uitnodiging
Antwoord van Serviceteam
Hi Sarah - Thank you for taking the time to leave such positive feedback! We're so pleased you appreciated the clear communication around your appointment—we aim to keep our customers fully informed every step of the way.
It's great to hear that you found our assessment of your system thorough and that everything is working well. If you have any questions or need further assistance in the future, don't hesitate to get in touch.
Thanks again for choosing Serviceteam!
Stay safe - serviceteam
Glad to see the service included all aspects of boiler installation and operation
Annual Warmair Boiler Service
Glad to see the service included all aspects of boiler operation and ventilation.
David very respectful of area he was working in even taking his shoes off.
10 augustus 2025
Review zonder uitnodiging
Antwoord van Serviceteam
Hi Ian - Thank you so much for your detailed feedback! We're delighted to hear that you were pleased with the comprehensive service provided during your annual Warmair boiler check, especially covering all aspects of installation, operation, and ventilation.
It's great to hear that David's professionalism and respect for your home, including the thoughtful gesture of removing his shoes, stood out to you. We take pride in our team's dedication to both quality service and customer care.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to helping you maintain a warm and efficient home for years to come.
Stay safe - serviceteam
Good helpful and knew the problem right…
Good helpful and knew the problem right away and was able to suggest a fix
7 augustus 2025
Review zonder uitnodiging
Antwoord van Serviceteam
Hi Sierra - Thank you for your review and for sharing your experience with us! We're thrilled to hear that our team quickly identified the issue and provided a clear solution for your shower enclosure and painting needs.
Your satisfaction is always our priority, and we're delighted we could help with identifying the issue. Should you need further assistance or have any additional concerns, please don't hesitate to reach out, we're here to help.
We look forward to assisting you again in the future!
Stay safe - serviceteam
Service review
Ethan was very efficient providing us with a quote and booking an engineer. Nicolae was very professional, competent and efficient, providing nice solutions to our queries.
1 augustus 2025
Review zonder uitnodiging
Antwoord van Serviceteam
Thank you for taking the time to share your experience! We’re delighted to hear that Ethan provided you with a quick and efficient quote and booking process. It’s equally wonderful to know that Nicolae delivered professional and competent solutions to your queries.
Your satisfaction and trust mean a lot to us, and we’ll be sure to pass along your kind words to Ethan and Nicolae. It’s feedback like this that keeps us motivated to provide excellent service.
Should you need further assistance or have any questions in the future, please don’t hesitate to get in touch. We’d be more than happy to help!
Stay safe - serviceteam
Antwoord van Serviceteam
Hi Samu - Thank you for your review and for sharing your positive experience with us! We're thrilled to hear that our team was able to provide a speedy diagnosis and quick service.
Your satisfaction is our priority, and knowing that we met your expectations means a great deal to us. If there's anything more we can do to assist you, please don't hesitate to get in touch—we'd be happy to help.
Thanks once again for your kind words, and we look forward to serving you again in the future!
Stay safe - serviceteam
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.