The information online was complete and the ordering was easy. It came a day earlier than I expected it, which was good! To add to my review, my husband loves the chain and says he’s never taking it o... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Arrived before the estimated date and came in great condition! The silver on the bracelet is very shiny and pretty, and it looks even better than the picture. I was almost a little hesitant to order f... Toon meer
Professional, fast and courteous service. Will buy from Sett again.
Bedrijf heeft geantwoord
I'm very happy with this ring! It looks exactly as I expected—sleek, stylish, and well-made. I also added a powerful personal phrase in the inner engraving, which makes it even more meaningful to me.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
SETT is a place where creativity, positive energy, and a rebellious attitude rule. Our contemporary designs and timeless craftsmanship celebrate style and individuality, which is why we encourage our modern, diverse community of customers to wear our jewelry their own way. Dare to express yourself- confidently, freely, and without judgment. Live by your own rules. Accessorize Inappropriately.
Contactgegevens
108 West 13th Street, Wilmington Delaware 19801, United States, 19801, Wilmington, Verenigde Staten
- support@settandco.com
- settandco.com
4,1
Goed
79 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I had it engraved on the front and back…
I had it engraved on the front and back and when I say it’s perfect I highly recommend 10/10.
9 februari 2025
Antwoord van Settandco
We are thrilled to hear you are happy with your purchase! We appreciate your kind words and the recommendation. It means a lot to us that you are satisfied with the engraving.
5 Stars
I love how clear it was to pick my jewelry and its details. The checkout process was very clear and easy!
31 januari 2025
Antwoord van Settandco
Thank you for your kind words! We're thrilled to hear you had a positive experience browsing our jewelry selection and found the checkout process easy to use. We strive to make our website user-friendly and appreciate your feedback.
I was not prompted to enter the 15% off…
I was not prompted to enter the 15% off discount code. Please deduct the 15% and send it back to my credit card. Other than that everything was great.
21 januari 2025
Antwoord van Settandco
Hi Christopher,
Thank you for your feedback. We’ve reached out to assist you and are here to help resolve this issue. We understand how important it is to get the discount you were expecting and want to make sure your experience with us is a positive one.
Best regards,
Settandco Customer Service
Loved it but not built to last
I love my bracelet.
However,
1. The magnet was really weak. I contact the company and they sent me a new one.
2. 10 months later one of the strips tore and I can’t wear it anymore.
It’s an amazing gift, but is not built to last
19 januari 2025
Review zonder uitnodiging
Antwoord van Settandco
Hi Naomi,
Thank you for sharing your feedback. We're so glad to hear you love your bracelet, but we’re truly sorry to learn about the issues you’ve experienced. This is not the standard we strive for, and we completely understand your frustration.
Your purchase is covered under our warranty, and we want to make this right for you. I’ve personally reached out to you via email to discuss this further and provide assistance. Please check your inbox.
Please know we’re here to help and ensure you’re fully satisfied with your bracelet.
Kind regards,
Nicola
my first choice, jewelry store!
First the delivery service was very fast and when I notified their support customer service, they immediately instructed me on how to return the item and then my replacement item was received very timely and imperfect condition, notifications on delivery dates, and tracking is excellent
14 januari 2025
This is the worse company I have ever…
This is the worse company I have ever dealt with, they have worse customer service and a complete scam. I ordered a leather bracelet for my husband and it was to big; I contacted customer service for an exchange or resize it and their reply was “no, they could not send me a smaller size”. I am so disappointed and their prices are so high for their cheap material. DO NOT ORDER FROM THIS COMPANY!!!
27 december 2024
Review zonder uitnodiging
Antwoord van Settandco
Hi José,
Thank you for sharing your feedback. I’m very sorry to hear about your experience and understand your frustration. I’ve personally reached out to you via email with a solution that I hope will meet your expectations and resolve the issue.
We truly value your satisfaction and are committed to making this right.
Kind regards,
Thijs – SettandCo Customer Service
Loved how the gift looked on my husband…
Loved how the gift looked on my husband it fit him just perfect loved it.
26 december 2024
Antwoord van Settandco
We're so happy to hear the gift was a perfect fit and that your husband loved it! It means a lot to us that you took the time to share your positive experience. We truly appreciate your kind words and are thrilled we could be a part of making this special occasion even more memorable. Thank you again for your wonderful review; it makes all the hard work worthwhile. We hope you'll consider us again for future gifting needs.
No Customer Service Available
There is no way to make a return or contact the company. It say 60 free returns on their website and on the order confirmation email and the website contact links are extremely unhelpful. I paid over $200 for two men's necklaces that look like I could have bought them in a vending machine. I thought I was ordering from a real company.
19 december 2024
Review zonder uitnodiging
Antwoord van Settandco
Dear Stephanie,
Thank you for bringing your concerns to my attention. I'm sorry to hear about your recent experience, and I understand your frustration.
I've looked into your complaint, but unfortunately, I'm having trouble locating your order in our system based on the information provided. However, please rest assured that I take your feedback seriously, and am committed to resolving any issues you may have.
Your satisfaction is my top priority, and I'm working diligently to address your concerns. I kindly ask you to respond to the information request on Trustpilot to help me better assist you.
Thank you for your understanding, and I hope to have the opportunity to make things right.
Kind regards,
Kyrene
Kyrene from your customer service…
Kyrene from your customer service support is literally the best customer support person I have ever worked with. She handled my issue with professionalism and made me feel like you really care for your customers even after you receive payment Thank you
14 december 2024
Antwoord van Settandco
We're thrilled to hear about your wonderful experience with Kyrene! It means the world to us that she went above and beyond to assist you and that you felt our commitment to customer care extended even after your purchase. We truly appreciate you sharing your positive feedback, and we'll be sure to pass along your kind words to Kyrene. Her dedication to providing exceptional support is a testament to our team's commitment to exceeding customer expectations. We value your business and hope you continue to enjoy our services. Thank you again for your review.
Antwoord van Settandco
Hi Julia,
Thank you for your review. Upon checking, we noticed a typo in the email address associated with your order, which likely caused the confirmation email to not reach you. I have now corrected it and sent the order and shipping details to your updated email address.
Please let us know if you have any further concerns, and rest assured we are here to assist you.
Kind regards,
Thijs
SettAndCo Customer Support
Antwoord van Settandco
Hi Afu,
Thank you for sharing your feedback! We’d love for you to have an amazing experience with our products or services. If there’s anything specific you need assistance with, please feel free to reach out.
Kind regards,
Thijs
SettAndCo Customer Support
The ordering process was super easy
The ordering process was super easy. Looking forward to receiving he product.
1 december 2024
Antwoord van Settandco
We appreciate your kind words about our ordering process. We strive to make it as simple and convenient as possible for our customers. We hope you enjoy your product when it arrives.
I was hesitant to order online from a…
I was hesitant to order online from a site that I’ve never used before. The pendant and chain look great and are a quality product. Just the right size and the chain is just the right length.
26 november 2024
Antwoord van Settandco
We appreciate your kind words and are thrilled to hear you're happy with your purchase. It means a lot to us that you took a chance on our site and found a product you love. We strive to provide high-quality items and hope you'll consider shopping with us again in the future.
I'm very happy with this ring
I'm very happy with this ring! It looks exactly as I expected—sleek, stylish, and well-made. I also added a powerful personal phrase in the inner engraving, which makes it even more meaningful to me. I highly recommend it!
12 november 2024
Antwoord van Settandco
Thank you for your kind words! We're thrilled to hear that you're happy with your ring and that the engraving makes it even more special. We appreciate your recommendation and hope you enjoy your purchase for many years to come.
Antwoord van Settandco
Thank you for your kind words and positive review. We're thrilled to hear that you found our online platform easy to navigate. We appreciate your recommendation.
Beautiful necklace
Beautiful necklace! buying a second one for my wife! to have matching!
4 november 2024
Antwoord van Settandco
We're so glad you love the necklace! It's wonderful to hear you're getting another for your wife. We hope you both enjoy them.
i’m not sure if this is a scam i don’t have an email confirmation
I do not have a confirmation email and can not find a trace of my order but the money is gone…
18 oktober 2024
Review zonder uitnodiging
Antwoord van Settandco
Hi Samantha,
Thank you for your feedback. It’s possible that the original confirmation email ended up in your spam folder. I have resent it and reached out to you directly via email as well. Please check both your inbox and spam folder, and let me know if there’s anything else I can assist with.
Kind regards,
Thijs
SettAndCo Customer Support
It was everything I was needing &…
It was everything I was needing & looking for.
18 oktober 2024
Review zonder uitnodiging
Antwoord van Settandco
We're so glad to hear you found what you were looking for! We strive to provide a positive experience for our customers.
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