Sewing Machine World  Reviews 

Delivery was direct from manufacturer and it was quicker and cheaper than buying direct from supplier

Products ordered arrived within a few days. Not the speediest but completely reliable.

The new foot I ordered arrived very promptly, earlier than stated and in time for me to use it on the project I was working on.

You gave a very good quick service thankyou. Love my new sewing chair

One of my product was delayed and the company reached out to me to ask if I wanted a refund or of I would like to wait fir the product to cone back into stock. Great customer service. And giving you choices because of that I am waiting for my product and will purchase it from them.

The quilting foot took several days to arrive. I ordered this one as it said it was specific to my Brother machine and it was much more expensive than others available on line, I subsequently found other people on my course had bought exactly the same item from 'A' for a quarter of the price. I also found it snagged the batting if I was only using fabric on one side, it is fine when the batting is sandwiched.

The supplier checked to see if I had received the item. When I stated that I was still waiting for the item, she offered to supply another. After putting the phone down, I checked to find that the item had arrived a day earlier with others items. Immediately, I contacted the supplier to apologise and stop her from sending another item. I would not hesitate to buy another item (same or different), from this supplier, Thank you!

Very prompt and helpful service answering emails and then with delivery.

Another great purchase from sewing machine world.
I would highly recommend them to anyone. All the staff are really knowledgeable and helpful. There machines are all in show and demos available in store too. I wouldn’t go anywhere else !

My bobbins arrived very quickly after placing my order. They were well packaged.

Excellent service as always. Prompt responses and lovely staff. My go to place first

Great service very helpful. Came and set my new machine up and on its table also gave me some pointers. You can’t beat a family run business. Will definitely be going back for accessories.

Great service, ordered one day and arrived the next, can’t get better than that!

Super service, super Brother F560 machine! Love the free quilting kit offer too

Great service. Harvey was brilliant. He really helped my decision. Machine is brilliant too. Very happy.

Excellent service. Product as described. Would highly recommend. Thanks

From beginning to experience with Sewing Machine World was amazing.
I ordered a refurbished Janome machine. I received a phone call from Steve to let me know that the machine was listed as 'pick up only,! I had not realised this but it didn't cause any problems and without hesitation Steve said they would pack and post to me, all I needed to do was pay the postage.
I am delighted with my purchase, which was a bargain and not much more than the price quoted to repair my old machine (which was far inferior to my new one).
Amazing service, going the extra mile with customer service.
Thank you so much 5☆

Happy to give 5 stars. There was a small issue with my order but as soon as they spotted it, they contacted me to let me know what was happening and apologised. Honesty and integrity that’s not often seen these days. Will definitely be using them again.

Cannot hope for better service anywhere in this country. Extremely polite and friendly and obviously experts in their field. Thank you very much