Shapessy Reviews 174

This is a scam. Do not purchase from their site.

I've been emailing them for ages now and they never get back to me i bought a cami from them but it does nothing for me so I want a refund and they just keep ignoring me

I received one item in the wrong color. I reached out to the customer care and they responded quickly by saying that they will send the right color. Then I realized the size does not fit and wanted to start the return. That’s when the problems begin.

It has been a very disappointing experience - it takes too long to simply start the return and they try to persuade you to get a bigger size 50% off (I did not even mention I needed a bigger size!) and they don’t want you to ship anything back.

In the support chat, the links they share are broken, they misspell words and even use a different company name (Kewlioo?) alongside Shapessy. Note that there is also a 25% restocking fee, and you pay for the shipping AND they ‘inspect’ the items so you may not get paid back if they decide that the item does not fit their return policy.

They also don’t provide the RMA number but just the address to ship back. I suspect they would use that as an excuse not to issue the refund. I will still try to ship the items back and hope for the best but I’d definitely not recommend this Chinese store. The price is good but prepare for no easy returns!

They have the perfect and best customer service. I would suggest emailing because they are busy when you call. They had no problem refunding me when there was a minor issue. the lady i spoke with was super kind and i would order more anytime!!

She was amazing and very understanding of my situation of returning my items. She accountom and dated me with excellent customer service.

Item was too big. Reach out to shapessy via email got a call from Sheena in less than on hour. She wea very helpful in resolving this matter

Seems pretty well made. Accidently got a size too big, they were very helpful. Rectified it on the spot. Thanks so much

I was amazed how quick the situation was resolved without any issues or hesitation & how attentive they are in making sure your satisfied.

They were really helpful, got back to me so quickly and willing to change and take care of all concerns😁

You guys are awesome 🤩 I’m so happy you were so good to get along with and I will forsure order from from you again In the future thank you so much I really appreciate very happy customer❤️

Very generous and understanding customer service. Works hard to please the customer!

I was assisted by Sheena. She is friendly, professional, helpful and efficient. Most of all, she provided great customer service to me and is a good representative for Shapessy. That encourages me to shop with this company again.

My experience w/customer service was awesome, she was prompt and empathetic. I just wish if the item wasn't in stock that they should state that so the items are not expected so quickly. I'm disappointed about the wait time but it is what it is.

Sheena was amazing! She made me feel more secure about shopping with Shapessy.

I called last night and they called me back to see if everything was ok with my order. The one I ordered was small by a little and they gave me a replacement for free just paid shipping. Thank you

Had gotten the wrong size!!! Luckily they were soo helpful in finding a solution. Thank you so much made my day!