Shareowneronline Reviews 

Wells Fargo owned, then sold to Equiniti Trust Company, or EQ Shareowner Services, which claims to continue to provide the same services.
And EQ is just as useless as Shareowner was. I know about and understand two-step verification but having to enter username, then password, then open email to get verification code, then enter code and get verified only to have to do the whole damned process over again sometimes up to three additional times before FINALLY getting logged in is an idiotic process!
EQ so-called support refuses to acknowledge the issue and requested a screen shot, and there is no way in Hell to send it to them!
I can only hope that they get the same investigation that Wells Fargo did a few years ago!
They are not even worth the one star review, more like negative ten stars!

03/20/2025 Performed a Limit Order stock sale set at a certain price. Stock met the price and even though this third rate company had sent me email verification of the order there was no record of the order on my online account, no verification of whether the stock sold, and had to call some third-world "support" center to find out that it had sold, and they refused to send me any verification in writing to my email for my records.
If there is any way to avoid this company RUN elsewhere!

Customer service doesn't know correct answers to questions asked, about replacement checks for sale of partial shares.
Has to keep putting customer on hold, and running around everywhere....while customer is on hold, to get correct answers.
Very poor management, very unreliable..and 'flakey.'

I would give this company zero stars if that were an option. I have been trying to negotiate sale of my deceased grandmother's shares for nearly 6 months. submissions have been rejected and returned for a series of reasons that were not mentioned in any prior conversation or instruction, are never fully explained, or are outright incorrect (for example, indicating all estate heirs signatures are required, when actually it was executor's signature). took nearly 2 months to get paperwork returned on first attempt, over a month on second attempt, no representative that I spoke with would email a copy of the cover letter listing reasons for return, documents had expired by the time my initial submission was returned so i had to have them redone, only to have entire packet returned again with a whole new set of requirements. requests to speak with "backoffice", who is blamed for evaluating document submission and delay in returning submission packet, consistently declined. I have 16 months to get estate settled - these folks have taken up six months and I'm nowhere closer to resolving issue than when I started. I am not optimistic this will be resolved competently in the near future if my documents are evaluated by "backoffice" employees that use the terms "estate heirs" and "executors" interchangeably. this whole process, since first submission of April 30, 2024, has been so very frustrating.

As an executor for my father in law's estate, my experiences with this company have been horrendous! We have been trying to get lost certificated shares from just one company transferred into book form. We have made 5 submissions, still with no resolution. I have dealt with 2 other transfer companies with complete resolve. This company has the most ridiculous requirements of a 2-3 month deadline after the executor court order is made... much less for the heirs have time to react. Also, they would review your submission piecemeal, letting you know afterwards that they failed to point out other "flaws" in your previous submission. Still, no resolve.. lastly perhaps because they just changed their P.O Box, which I failed to notice. They brought me to tears. . This is pathetic! How can a company exist like this? Where are the feedback followups? This company is definitely an outlier. If I were the CIO, I would clean up shop or resign... One exception was that that the representatives answering my calls were consistently very respectful, though would give me conflicting advice. The process is broken, please fix it.!

Company will not honor power of attorney for online access causing un necessary bourdon to handle an elderly relatives account.

Company could teach government about red tape. Constant roadblocks, ignore court orders in estates causing serious tax issues and ongoing market risk. No assistance whatsoever to facilitate liquidation of estate assets. Has literally been years and we cannot get assets released.

Horrible. Can't reach them on the phone. Email messages are unopenable. Given incorrect info after waiting for a live person for an hour. AWFUL customer service.
Still waiting for checks 11 days after they say they were sent.

Wish I could give zero stars. Every time I contact the company I am given wrong information - wasted months trying to complete an ownership transfer after being told a notary signature was acceptable when it is not. Today I could not even do a password reset and of course their lines were too busy to accept a call. I hate dealing with this organization

isotopes sent my shares to an account that somebody else shares every time i ask them to sort it same stupid answer these people are mentally challenged avoid computershare slightly better lots of others shop around

If negative stars were possible. Customer service at this company is a nightmare to deal with. I have been trying to transfer stock into my name that I was joint owner of with my mother who passed away in 2022. Each time I submit paperwork after calling it turns out I was given the WRONG information on what was needed and the runaround about getting the correct paperwork. It seems with the latest issue, I can't even get the correct for emailed to me. This company is a NIGHTMARE to deal with.

If there is a negative star, I would give them that. They are very unprofessional. Their website doesn't work at all. They changed my address in their records without my consent, because of which I was impacted very badly. They don't entertain any form of email communication. Everything has to be postal mail communication and their post takes ages to be delivered to my address. They are a bunch of soul sucking people, who harass their customers and laugh at their customers..yes, their customer care representative harassed me and one of them laughed at me for all the mistakes that they did to me.
If you want to really save your money and have peace of mind, just close your account with them. Oh, and this! They don't have account closure process. Can you believe it? Where are we? In dinosaur era??

This is the worst financial company I have ever worked with. How they manage dividends with overseas customers is a disgrace. It is an online platform (hence the name "Shareowner Online"). They needed me to send a FAX to confirm my USD account in a danish bank... FAX... In 2022? And they keep sending my dividend in the incorrect currency and changing the receiver account for the money wires. I have send them so many communications about this and wasted so much time - yet they remain complete ignorant. Pardon my direct language, but this level of services is unbelievable. I cannot recommend this company to anyone.