Shepherd Chartered Surveyors Reviews 

Graham was very pleasant and thorough. Gave initial feedback and report back very quick.

The gentlemen arrived on time they were very professional in their approach to the property.
They explained what they were doing and did the home report inspection
We were pleased with how quick everything was done.😊
Especially the online approach with payment and having the survey to view once all had been completed.
Many thanks guy’s flawless.

Survey handled quickly and efficiently. Draft survey received promptly - a couple of facts needing changing but this was carried out quickly and final completed survey available within a couple of days.

Surveyor arrived on time. Took care around the property. Was communicative and helpful. Did a thorough inspection.

Very thorough, well considered and balanced survey, very professional service.

Over the last 2 years, I have been selling off my BTL portfolio and have used several firms. I have found JE Shepherd the most professional by far, From the office staff to the surveyors themselves they are willing to help with every process. A Superslick process from start to finish. I won't waste any more of my time from now on trying anyone else.

Excellent service! Very professional and efficient. Was very considerate regarding dogs within the property ensuring they did not get out. Thank you.

Quick service, easy to use online

Our surveyor Kyle was prompt and efficient.
The report was comprehensive and completed with the minimum of fuss. Kyle answered all our queries and made the experience feel professional and hassle free.

Have used Shepherds twice this year and on both occasions staff were very helpful. It was easy to use the online admin process.

Surveyor was excellent, arrived when he said he would & answered any questions I had. Would use again!

I’ve used shepherds surveyors quite a number of times over the last few years and they’ve always been very professional and helpful.
Most importantly they always respectful when they come to your house, especially Colin, who is such a lovely guy.
I wouldn’t use anyone else.
Great company.
Dianne Allan

It is obviously a good company with a reputable reputation.
Only downside for myself on this occasion was the lack of consistency between each individual surveyors assessment of a property. This was an issue for myself when my Home Report required updating.

The surveyor did not seem to have recorded his findings accurately - for example wrong number of steps recorded at front door, said he could not access under floorboards due to carpets when main carpets had been removed. He also had not read the home report I had completed so, for example guessed the age of the house wrongly by a decade!
I further felt that he undervalued the property ignoring its corner plot and proximity to a school which was then reflected in the initial offers.
I also felt the initial system to approve and pay the fee was badly designed-I had to phone in with my payment and am not the only customer with similar problems.
Its disappointing that our viewer's felt the same and went on to commission alternative assessments.

The surveyor was friendly and very professional. He explained what he was doing and why. The report was expertly done and within a quick timescale.

I found Colin the surveyor a bit critical during his visit to my small Falkirk flat. I felt a bit 'put down' by his manner. It is a cheaper end property, but that is no reason to be a bit snobby.

Appointment was made very quickly and surveyor attended on time at my property. He was friendly, courteous and professional. I also liked the fact that he took time to explain the process and every aspect of what was examined and how it was described. The report itself was very fair and completed in a timeous manner. Great overall service was provided.

Excellent customer service. Very responsive and efficient service. I will be using shepards again.

Very professional and curtious, answered any questions I asked explaining the process to me. Would use and recommend Shepherd Charted Surveyors again.

Survey carried out quickly and efficiently. Kept informed of all stages of the process and everything was carried out in the timescale provided. A very professional service.