Shepherds Friendly Reviews 

I was able to learn as much as I needed about this Company which helped me compare the Shepherds Over 50's Life insurance policy against some of the other 'Over 50's Life Insurance' plans I have taken out with other Companies. Your plan seems very favourable and after going through all the details I needed to check, I decided to sign up for your Over 50's Life Cover policy.

Very helpful staff am easy process.

Thoroughly disappointed with this company, they are dishonest and misleading. I’ve signed up through Topcashback and was promised cashback for doing £100 monthly payments. The order didn’t track on Topcashback so I’ve submitted a claim for them to investigate. I also submitted a complaint to shepherds friendly and they promised to pay out by 5th may.

It’s now been many months since I’ve signed up and I still haven’t got any cashback. I have asked Topcashback to chase this, they have been extremely helpful, but they are saying they have emailed their network group many times with no response to my claim.

I emailed shepherds friendly who only blame their 3rd party network group saying they are responsible for cashback and I need to wait another 2 months, while the network group has completely ignored all contact.

All of this feels like a scam to keep my money in their ISA as long as possible , I do not believe this company honours any cashback claim and this is all done to get people to sign up and invest money with them.

Please avoid this company at all costs, it is not worth the stress they cause.

Attempted to claim on an income protection policy, initially called on my husbands behalf (because he was unconscious at the time! Told they had to speak to him to log a claim… quite difficult when someone is critically unwell and not awake) after later uploading all documents heard nothing for 2 weeks. Then told all the documents were missing, then miraculously found. Told that this claim could take many weeks to be looked at, not really the point of income protection insurance, seems as though this company are happy to take your premium but not pay out. Go elsewhere.

In response to the below - the documents were not uploaded this week - it was 2 weeks ago.

Lovely customer service staff

Great service

Very easy to set up and affordable payments to open the Isa. Everything went very smoothly and communication was excellent

It was very easy to open a 5 year fixed bond and service has been prompt.

It was best 5 year Fixed Bond on the market, and setting it up was easy, I also contacted them by phone and got the answers I wanted easily enough.

Ease of opening an account.

Very easy to open an ISA. Everything explained in plain English. Easy to navigate website. Would definately recommend to others

Good product offering a good rate over a 5 year bond

Was easy to open and was available very promptly to fund the bond

Added bonus of receiving a £10 voucher for opening the account

I am writing this review to warn others about my extremely negative experience with Shepherds Friendly Society regarding an Income Protection claim .

My claim for benefits due to incapacitation caused by radiculopathy was unjustly denied, despite a clear diagnosis from my GP and supporting medical evidence. My primary concern is not with the underlying diagnosis from my GP, but with a non-expert's dismissal from an experienced expert to tell me something.

My key concerns include:

Travel During Waiting Period Disregarded Outright
Disregard for Medical Evidence
Unqualified Personnel Making Medical Decisions: It's unacceptable that a claims manager without medical training has overruled the medical opinions of my doctor.
These problems make to not use again this insurance to tell.

I urge anyone considering Shepherds Friendly Income Protection to proceed with extreme caution. Be aware that your claim could be denied based on questionable interpretations of the policy and by personnel lacking the appropriate medical expertise. You must protect your rights, the same for the terms, and the things that say you have!

I am not the only reviewer who feels in a bad space.

Please don respond in the same way (Thank you for your review. I'm sorry to hear about your experience. We always 'aim' to make ''fair decisions for all our members when they make an income protection claim, so it's important that we receive all the relevant information, and are able to review this carefully, as we do have Terms and Conditions that must be met.) In mean time I'm struggling with bills....

Great service I done the whole lot on line no men ringing me back to give quote,

Lived up to their name. very friendly people on the phone

Good customer service, explained the products and transfer processes involved.

Seemless account opening and responsive customer service.