Shepherds Friendly Reviews 

Very good e perfect no constant phone calls really happy

Easy to set up and the app / website is easy to use and navigate

I took out a policy.
Very easy to set up online.
Excellent quote especially as I am over 50.
Thank you.

Easy to set up and everything is in one place in an easy to navigate app.

Easy to use an set up and great communication

Instant quote and really easy to use. The best life insurance I have found , application is easy and the customer service is excellent

Own occupation and run for members

We Set up a trust fund for our son in a matter of minutes with a bank transfer each month to go into his funds.
My daughter who has recently turned 18 last year had her trust fund in shepherds friendly and managed to release her money without any issues

Easy and quick to open account.

Very good and easy to open ISA account

Great easy to to get started

Easy to contact customer service with any questions, simple and effective process to setup new funds.

I've not had extensive contact. I opened an account online. This was very easy to do and thr email communications prompt and clear.

Very professional and easy to use service, insurance at a reasonable price.

I open accounts via Quidco and the cashback has been declined while I am saving as per the instructions

Was originally with DeadHappy until they went into receivership and as Shephards Friendly were the underwriters they took over the account. Since they took over, we no longer have access to pour policies or account with DeadHappy. Instead of writing to us saying that they are taking over and don’t offer the same benefits as DeadHappy did so invite us to open a new account with them, they just told us that they are taking over and that was that.

There is no Deadhappy account to access, no DeadHappy account to modify your plan in or anything else. Shephards Friendly just tell you they are going to increase your payment every year and thats all the communication they give you. There’s no email saying they've taken the money and the first time they did it there wasn't any email saying they had increased the amount and when they were going to take it out.

Early November i told them i was going elsewhere with my life insurance as there was no control or access over my account with them and i wasn’t happy with their services. They told me that they had escalated it to their Senior DeadHappy Team and that the policy would not auto renew but would continue until 31.12. I received three emails on that date saying the policy had been cancelled. On looking through my bank the week after I discovered that they had taken out without authorisation another years fee, without notification or acknowledgement.

Sent them 3 emails which they ignored and ended up calling on the Monday morning to lodge my complaint. Customer service advisor was good enough but the company he works for sucks. Told me he’d escalated it to high level complaint and cc in his manager in order to refund the amount which wasn't authorised to be taken asap. He also told me that I could have had the policy cancelled in the November when I called and they would have refunded back a month upto the 31.12 and cancelled it there and then in one keyboard stroke. This wasn’t offered to me and instead I’ve had to make a 34 minute phone call, send 3 emails and complain to them for messing me around. I wouldn’t recommend Shephards Friendly to deal with my or anyone else’s life insurance if they make a mess of this then god only knows what they’d do when they actually need to pay out.

Instead of just taking peoples money, they should offer old DeadHappy customers new accounts and offer them a new policy one in which they can access and change online. They are not the only life insurance out there and they need to know that they are nothing special and that they need to treat their customers better than the rubbish I’ve just been put through. I’m still waiting for my refund.

Definitely going elsewhere.
FYI, this has now been sorted out and they have refunded my money, took 2weeks, trustpilot withdrew my review so I’m writing it again as this is what happened to me.

Very easy to open a account

It was easy to apply and set up the Isa.

Quick response to a query via email.