Habitant en Belgique, je ne savais pas recevoir des objets de collection d'une chanteuse. Avec shiptobox, j'ai enfin trouvé la solution. Rapide, efficace et pas de frais caché. Un service client qui... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Great service and their shipping prices are even better than the rates I have with DHL after shipping around 200kg /month for few years (I got really good rates, yet they are about 60% higher than t... Toon meer
Bedrijf heeft geantwoord
The repacking service itself works, but the customer service and pricing transparency aren’t great. I constantly felt like I had to pry just to get basic information, like finding out my invoice incl... Toon meer
I have just register with ShipToBox, so far so good. I have placed my order and have sent it over to them using the USA address. I spoke with Adam online who helped answer all my question and assist m... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Unlimited shopping and shipping experience. We buy for you, sales tax free, and ship to you.
Contactgegevens
Verenigde Staten
- cs@shiptobox.com
- shiptobox.com
4,6
Uitstekend
677 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 62% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Ship to box - Adam is so helpful
I am using Ship to box to send goods to my customers which I buy from the USA. It’s been a breeze so far. Had some questions regarding declarations, repacking, shipping and handling and Adam went out of the way to explain and guide me in detail. Thank you Adam.
5 mei 2025
Review zonder uitnodiging
Antwoord van ShipToBox
Hello Aftab,
Thank you for your wonderful feedback! We're glad to hear that ShipToBox has been a smooth and reliable solution for your business needs. Adam will be especially pleased to know that his detailed support made a positive impact. We're always here to help and look forward to continuing to serve you and your customers!
Thank you
Customer service team
Excellent overall!
I have been using their services for many years now and they are very professional. I needed help to update some documents and Adam was very helpful and efficient. Excellent overall!
2 mei 2025
Review zonder uitnodiging
Antwoord van ShipToBox
Hello Malak
Thank you so much for your continued trust and loyalty over the years! We're thrilled to hear that you've had a consistently professional experience with us. It's great to know that Adam was able to assist you efficiently — we'll be sure to pass along your kind words to him. We truly appreciate your support!
Thank you
Customer service team
Pleasant experience
Ship to box is actually the first shipping company of its kind that I have used. I read the reviews of different shipping companies and based off of that I chose this company and I am glad I did. They answered all questions that I had in a very polite and professional manner, and are quick to respond too. Max especially made the whole
process very smooth and easy. So far I have had a very pleasant experience with them.
16 april 2025
Review zonder uitnodiging
Antwoord van ShipToBox
Hello Nana
Thank you so much for your kind words and for trusting ShipToBox with your first shipping experience of this kind! We're thrilled to hear that our team, especially Max, was able to make the process smooth and easy for you. Providing professional, timely support is our priority, and it’s great to know that it made a difference for you. We look forward to serving you again soon!
Thank you
Customer service team
They work very well
15 april 2025
Review zonder uitnodiging
Antwoord van ShipToBox
Hello Ednilson,
Thank you for your positive feedback!
We’re glad to know you’re satisfied with our service. We look forward to assisting you again in the future!
Thank you,
Customer service team
اشكرك أخوي محمد السيسي
اشكرك أخوي محمد السيسي
على حسن تعاملك، وحرصك على خدمة العملاء
أتمني لكم ولشركتكم التوفيق والنجاح
17 april 2025
Review zonder uitnodiging
Antwoord van ShipToBox
مرحبا
شكرًا جزيلًا لك على كلماتك الطيبة وتقديرك، وسعداء بأن أخونا محمد السيسي قدم لك خدمة مميزة. دعمك يسعدنا ويحفزنا على تقديم الأفضل دائمًا. نتمنى لك تجربة رائعة دائمة معنا، وكل التوفيق لك أيضًا!
شكرا
فريق خدمة العملاء
Antwoord van ShipToBox
Hello Shelan,
Thank you for your kind words!
We’re thrilled to hear you had a great experience with our team. Your support means a lot, and we’re always here to help whenever you need us!
Thank you,
Customer service team
Fantastic beginning
Great service. Adham reached out right after I created my account without me asking, which was a nice touch. He explained the services clearly, and I really appreciate having Arabic-speaking support .
16 april 2025
Review zonder uitnodiging
Antwoord van ShipToBox
Hello,
Thank you so much for your wonderful review!
We're glad to hear that Adham was able to assist you right from the start and that you found the Arabic-speaking support helpful. We’re always here to make your experience smooth and personalized. Looking forward to serving you again!
Thank you,
Customer service team
Amazing experience
Amazing experience
With agent Mohammed alsisi
16 april 2025
Review zonder uitnodiging
Antwoord van ShipToBox
Hello Sayed Hussain,
Thank you so much for your kind words!
We're thrilled to hear you had an amazing experience with our agent Mohammed Alsisi. We'll be sure to pass along your appreciation to him. Looking forward to assisting you again soon!
Thank you,
Customer service team
Cheapest company to ship through Fe
After comparing 25 companies, this is the Cheapest company to ship 📦 to Gulf region Countries ;
- Fedex - Carrier’ Cheapest cost forwarded company
- Aramex Economy - Carrier’ Cheapest forwarded company
- DHL - Carrier’ 4th Cheapest Forwarded Company among and the 2nd best cheapest in LBS over 24lbs+
Highly recommended
19 december 2024
Review zonder uitnodiging
Antwoord van ShipToBox
Hello Mohammad,
Thank you so much for your kind words!
We’re honored to be recognized as the most cost-effective option among so many companies. It’s great to hear our competitive rates and carrier options met your expectations—especially for shipments to the Gulf region. We truly appreciate your recommendation and look forward to serving you again soon!
Thank you,
Customer service team
Adham excelente atencion
11 april 2025
Review zonder uitnodiging
Antwoord van ShipToBox
Hello Daniel
Thank you so much for your kind words!
We’re thrilled to hear that Adham provided you with excellent service. We'll be sure to pass along your appreciation to him. Looking forward to assisting you again in the future!
Thank you,
Customer service team
My first time using Shiptobox I feel…
My first time using Shiptobox I feel that live chat is very active
Thanks Muhammad for response
Hope best wishes forward
7 april 2025
Review zonder uitnodiging
Antwoord van ShipToBox
Hello ,
Thank you so much for your great review!
We’re happy to hear your first experience with ShipToBox was a positive one. Our live chat team is always here to help, and Muhammad truly appreciates your kind words. Wishing you all the best in your future shipments! 😊📦
Thank you,
Customer Service Team
Fantastic company .
Fantastic company .
A special Thanks to Mr Adham for his quick response to my inquires .
5 april 2025
Review zonder uitnodiging
Antwoord van ShipToBox
Hello Nader ,
Thank you so much for your kind words!
We’re thrilled to hear you had a fantastic experience with us. A special thanks to you as well for recognizing Mr. Adham—he’s always dedicated to providing fast and helpful support. We're here whenever you need us! 😊📦
Thank you,
Customer Service Team
Excellent and classy treatment
Excellent and classy treatment, especially an employee named Adham
4 april 2025
Review zonder uitnodiging
Antwoord van ShipToBox
Hello Hatem ,
Thank you so much for your wonderful review!
We’re glad to hear you had an excellent experience, and we truly appreciate your kind words about Adham. He’s a valued member of our team, and your recognition means a lot. We're always here to assist you with the same level of care and professionalism! 🌟
Thank you,
Customer Service Team
Very good support, website needs an update though.
Very good live chat support, the team with guys like Adam and Erika were really helpful in explaining some procedures and assisting with shipping payment process. Will produce another review once my shipment arrives. So far so good.
3 april 2025
Review zonder uitnodiging
Antwoord van ShipToBox
Hello ,
Thank you so much for your kind words!
We're thrilled to hear that Adam and Erika were able to assist you and provide clear guidance throughout the process. Our team is always here to help, and we look forward to hearing your final thoughts once your shipment arrives. We're confident you'll be just as pleased! 😊📦
Thank you,
Customer Service Team
use at your own risk
After extensive research, I chose ShipToBox because their shipping rates were the lowest compared to other forwarding companies. My first shipment was smooth—no delays, decent customer service—so I continued using them. However, major issues emerged as I shipped more:
Hidden Rules & Fees:
Initially, I shipped 7 perfumes with no problem. Later, I was suddenly told there’s a “2 perfumes max per package” rule, forcing me to split shipments (and pay way more). No prior warning—this “new rule” was only revealed after I’d already ordered.
Damaged Monitor & Zero Accountability:
My gaming monitor arrived damaged. Customer service (via WhatsApp) replied slowly and eventually said they’d file a claim with FedEx. After weeks of back-and-forth, they told me the claim was denied and offered no compensation, refund, or return. They washed their hands of it entirely.
Pros:
Cheap rates (initially).
First shipment was hassle-free.
Cons:
Unclear, changing rules (like the perfume limit) with no notice.
No protection for damaged items—they blamed FedEx and left me with a loss.
Slow, unhelpful support when issues arise.
Conclusion: If you’re shipping low-risk items, maybe it’s worth it. But for fragile, expensive, or bulk orders, look elsewhere. The lack of transparency and refusal to take responsibility for damages is unacceptable.
24 december 2024
Review zonder uitnodiging
Antwoord van ShipToBox
Hello Mohannad,
Thank you for sharing your feedback, and we truly regret to hear about your recent experience.
Please allow us to clarify a few points. The limit of 2 perfumes per shipment is a customs and airline restriction due to international regulations on flammable liquids. While your initial shipment may have passed without issue, we are now required to enforce this rule more strictly to comply with carrier policies. We apologize if this wasn't clearly communicated in advance and understand the frustration it may have caused.
Regarding the damaged monitor, we sincerely regret the inconvenience. We did file a claim with FedEx many times, and unfortunately, the claim was denied by the carrier—who is responsible for handling and compensating such incidents. While we strive to support our customers through the claims process, we are limited by the outcome of the courier’s investigation. An we still working on the claim and trying to do our best with fedex.
We’re always working to improve our communication and transparency, and your feedback helps us identify where we can do better. We appreciate your trust in us for your first shipment, and we hope we can regain your confidence going forward.
If you'd like to discuss this further, please feel free to reach out to our support team directly—we’re here to help.
Thank you for your understanding,
Customer service team.
Adam was helpful with the problem I…
Adam was helpful with the problem I faced with the website, thank you for that, also, I hope they develop their website further.
27 maart 2025
Review zonder uitnodiging
Antwoord van ShipToBox
Hello ,
Thank you for your valuable feedback!
We’re happy to hear that Adam was able to assist you effectively. Your suggestion about improving the website is greatly appreciated, and we’re continuously working on enhancing the user experience. Thanks again for choosing our service! 🌟
Thank you,
Customer Service Team
Excellent customer service!
25 maart 2025
Review zonder uitnodiging
Antwoord van ShipToBox
Hello ,
Thank you so much for your kind review!
We're glad to hear you had an excellent experience with our customer service team. Providing outstanding support is always our top priority, and we truly appreciate your feedback! 🙌✨
Thank you,
Customer Service Team
ShipToBox Review
ShipToBox Review
ShipToBox is a fantastic company that offers great and competitive prices, making it a top choice for shipping and forwarding needs. What truly sets them apart is their exceptional team, who go above and beyond to ensure a smooth and hassle-free experience. Their communication is outstanding, with support available through WhatsApp to assist at every step until the request is fully completed.
A special thanks to Adham for his excellent service and dedication—his support made the process even more seamless. Highly recommended!
25 maart 2025
Review zonder uitnodiging
Antwoord van ShipToBox
Hello Hassan,
Thank you so much for your kind words and detailed feedback!
We're thrilled to hear that you had such a positive experience with ShipToBox. Our team is dedicated to providing smooth, reliable service, and it's great to know that stood out to you. Adham will be especially happy to hear your appreciation—he always strives to go the extra mile!
We're grateful for your recommendation and look forward to assisting you again in the future. 🚚📦✨
Thank you,
Customer Service Team
Antwoord van ShipToBox
Hello Evêncio
We truly appreciate your kind words! We're delighted to hear that you had an excellent experience. Customer satisfaction is our top priority, and your feedback means a lot to us.
Thank you
Customer service team
Antwoord van ShipToBox
Hello Waleed,
We take security and customer concerns very seriously. ShipToBox does not store or process credit card information directly, as all payments are handled securely through trusted third-party payment processors.
If you have experienced any issues, we strongly recommend contacting your bank or card provider immediately. Additionally, please reach out to our support team so we can assist you in any way possible.
Your trust is important to us, and we’re here to help resolve any concerns you may have.
Thank you,
Customer Service Team
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