I’ve tried many different skincare and cosmetics brands over the years, but SHISEIDO is by far the best for me. Their products suit my skin perfectly and have made a noticeable difference. Since u... Toon meer
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Lees wat reviewers zeggen
Have been using Shiseido Benefiance wrinkle resisting day & night cream for nearby three decades now. Get lots of compliments on my skin. Love the products will continue to use them but prices are a b... Toon meer
I recently purchased one of your face wash products. At the time of purchase, I did not provide feedback immediately, as I wanted to try the product first. Unfortunately, after using it on my entir... Toon meer
The shiseido powder foundation is fantastic. I used the shade oak for my Mac studio fix powder n foundation colour NC 37 ( new formula) . The shiseido goes in seamlessly and is not drying at all. I ha... Toon meer
Bedrijfsgegevens
Over Shiseido UK
Geschreven door het bedrijf
Shiseido is a premium skincare and makeup brand that has been at the forefront of the industry for over 150 years. With a deep appreciation for the power of Japanese skincare, Shiseido offers a truly holistic experience that empowers you to reveal your most vibrant and radiant self every day.
As an innovative cosmetic company, Shiseido blends cutting-edge technology with breakthrough science from Japan to create skincare and makeup products that deliver exceptional results. Our commitment to excellence is reflected in every product we offer, from luxurious cleansers and serums to high-performance makeup that enhances your natural beauty.
Whether you're looking to elevate your skincare routine or your makeup essentials, Shiseido has something for everyone. Discover the power of Japanese skincare and experience the transformative power of Shiseido.
Contactgegevens
1 Kingsway, WC2B6AN, London, Verenigd Koninkrijk
- +44 2038100770
- https://www.shiseido.co.uk/gb/en/contact-us
- shiseido.co.uk
4,5
Uitstekend
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 65% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great set for summer days,the products…
Great set for summer days,the products are best quality, also I love the vibrant colour of the beach bag⛱️ and towel.
19 juni 2025
Misleading Website Layout – Lost my £120+ Reward (Order SUK00302719)
I spent over £120 to qualify for a promotional reward, but the website's design is incredibly misleading and feels like a "trick."
While the free samples are chosen at the bottom of the page, the tick-box for the actual high-value reward is placed above the order summary, making it very easy to miss while you are focusing on the checkout flow.
Because of this inconsistent layout, the reward wasn't included. Despite clearly meeting the spend threshold, Shiseido refused to send the gift I earned.
Support refused to ship the item separately, hiding behind "policy" instead of acknowledging their poor website UX.
I am keeping the products because I am a loyal customer and love the products themselves, and also because a return is simply too stressful for me to deal with. However, it feels like the site is designed to avoid giving loyal customers their earned rewards.
Thank you Shiseido for the Women's Day "present."
* Order Number: SUK00302719
11 maart 2026
Review zonder uitnodiging
Great product and arrived promptly
23 februari 2026
Poor quality, useless customer service
I was very excited to purchase my first item from Shiseido. However, after first use the item broke and customer service states that this does not qualify for a refund or an exchange. Instead I got offered a discount for my next purchase. There will be no next purchase from a company that sells such cheap low quality products that break so fast. I am now out of pocket nearly £200 on a product that does not work. Greedy greedy corporation :(
18 februari 2026
Review zonder uitnodiging
Absolutely love the Shiseido…
Absolutely love the Shiseido REVITALESSENCE SKIN GLOW Foundation, the only foundation I use. Gives skin a lovely glow, lightweight and a little goes a long way. Can’t wait for the SYNCHRO SKIN RADIANT LIFTING liquid CONCEALER to come back in stock!
20 januari 2026
Lovely packaging plus free perfume…
Lovely packaging plus free perfume samples. What’s not to love
28 januari 2026
Excellent Shiseido purchases!
Easy to order. Items arrived earlier than expected. Products ideal for travelling and the free samples are very much welcomed!
23 januari 2026
The product is of good quality!
The product is of very good quality and works well on the skin. A great price of 30%off and thanks.
20 januari 2026
Excellent service well packaged!
First of all I would like to say the face masks from shiseido are the best masks I have ever used So sad not to be able to buy them in Harrods anymore.
Service was excellent came in 3/4 days
19 januari 2026
Great product and fast service
Very fast delivery and product quality is great as usual
16 januari 2026
Quick and easy replacement of missing item
I had a small issue with my order as one product was missing, but their customer service was amazing.
They resolved the issue quickly, and arranged a replacement without any stress. These things can happen, but what really matters is how they’re handled — and this was done brilliantly.
I really love Shiseido, and this experience has only made me trust them more. Thank you, Marina and Ashley, for the excellent service.
21 januari 2026
Review zonder uitnodiging
I love this moisturiser
I love this moisturiser, it makes my skin feel ten years younger!
29 december 2025
My complaint has been logged.
9 januari 2026
Antwoord van Shiseido UK
Hello, thank you for leaving a review and sharing your experience. We’re sorry your Revitalessence Skin Glow Foundation didn’t meet your expectations. Having a look into this internally, we are aware that you have been in contact with our Consumer Care team, who helped you and already addressed your concerns. We really hope to serve you better in the future.
Best,
Shiseido Team
Exactly what I wanted and good delivery…
Exactly what I wanted and good delivery service
5 januari 2026
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