So easy to order online. Great selection. Delivery within a couple of days. Beautiful shoes, exactly as per website description and photos. Even gave advice re sizing (small fit so go a size up)! Shoe... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Fantastic high-quality shoes. I got three pairs and all at a very reasonable price, fantastic customer service and speedy delivery. Cheap shoes just don't last especially after a few nights out. Payin... Toon meer
Bedrijf heeft geantwoord
Beautiful shoes and bags for anyone going to a wedding or debs. The shoes I bought were comfortable and supportive while having quite a high heel. I have shopped both in store and online. Customer... Toon meer
Bedrijf heeft geantwoord
Ordered 2 days ago, received my order within 2 working days, quality of both pairs of shoes are amazing! One of them is a gift for my mum for her birthday which she requested, so hopefully she loves t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Shoelace is a women’s footwear boutique operating both in a physical store in Athlone, Ireland and online at shoelace.ie. We specialise in fashionable women’s shoes and accessories selected to match current trends and everyday lifestyle needs. Our range is curated for women who want to look stylish while still valuing comfort and reasonable pricing. Our collection includes: heels and occasion shoes sandals and summer footwear sneakers and everyday shoes boots and seasonal footwear handbags and accessories We personally select our products — we are not a marketplace or dropshipping wholesaler. Each collection is chosen with attention to build quality, comfort and fit suitable for European sizing. Physical Store — Athlone Our Athlone boutique allows customers to try on styles, receive sizing assistance and get direct help from staff. Customers can see the materials, shape and fit before purchasing. Online Store — shoelace.ie Our online shop delivers across Ireland. We provide: fast dispatch from an Ireland-based stock straightforward returns and exchanges real product photography customer support for sizing and fit advice Our goal is to offer fashionable footwear at accessible prices while maintaining honest service and clear purchasing policies — both online and in-store.
Contactgegevens
Unit 21, Athlone Town Centre, N37 CX60, Athlone, Ierland
- +353 90 647 0567
- office@shoelace.ie
- shoelace.ie
4,7
Uitstekend
266 reviews
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Bought a pair of boots and they are the…
Bought a pair of boots and they are the most comfortable pair of boots I have ever worn...delivery was quick and there were no problems would highly recommend
17 januari 2025
Review zonder uitnodiging
Antwoord van Shoelace Athlone
Thank you
Antwoord van Shoelace Athlone
Thank you :)
Afraid to Respond to Email
There was a fault with one of the shoes where a nail was sticking up in the heel and the sole was loose. After reaching out to them I was eventually asked to send pictures which I provided as well as a description but it wasn’t enough, they then asked me to send them back the shoes so they could ‘make a decision’ with no guarantee I wouldn't just receive the same pair back if they deemed this was not a fault.
I expressed that I was uncomfortable with this as they would have my money and the shoes back leaving me with nothing but an email to fall back on if anything went wrong / got lost in the post. I asked for an alternative solution to be offered. The response I received was in short ‘what solution do you expect from us?’ .
I understand them trying to protect themselves from fraud but making the customer feel as though they are a bad / inconsiderate person for not agreeing with their solution is bad customer service.
I’m going to take the shoes to a cobbler to be fixed as the company seem unlike to offer another solution if I was to email them back again as they were definitely a bit hostile in their last response.
16 januari 2025
Review zonder uitnodiging
Antwoord van Shoelace Athlone
Dear LavenderMoon,
Thank you for sharing your feedback. While we appreciate your opinion, we respectfully disagree with your assessment of our customer service.
As we communicated to you, it can be challenging to accurately assess a product defect based solely on photographs. Therefore, we offered to arrange a collection of the shoes so that we could thoroughly examine them and determine the appropriate course of action.
We understand your concerns about being left without shoes and money during the process. However, we want to assure you that this is not a possibility. Our standard warranty procedure involves collecting the product for inspection before a resolution is offered. This is a common practice in retail to ensure fairness and prevent fraudulent claims.
We acknowledge that you were not satisfied with this solution and expressed a desire for an alternative. In response, we inquired about what specific solution you were seeking. Unfortunately, we did not receive a reply from you with a proposed resolution.
We remain committed to assisting our customers and resolving any issues they may encounter. We were prepared to work with you to find a solution that addressed your concerns, but we needed your input to do so.
Sincerely,
Shoelace Office
Terrible for sizes
Lovely shoes, but NEVER have all the sizes. Either really small or really large sizes. Don't see the point in that. Took an order before Christmas but cancelled two days later, because, well no size 6. Never seen to have this size.
11 december 2024
Review zonder uitnodiging
Antwoord van Shoelace Athlone
Hi Fiona.
We are sorry that we did not have the size you were looking for, and can only apologise for any inconvenience caused.
We must point out that we stock all sizes in each style of shoe we get (size 36, up to size 41). As im sure you are aware, sizes 37, 38, and 39 are the most popular sizes in women's shoes, as they fall in the most average ratio.
Of course when a shoe is popular, and especially during busy periods, like christmas, these are the sizes that are more often then not, sold first. Sizes like 36, 40 and 41 are often left longer because they aren't quite as common (like in most shoe-selling shops).
Again we are sorry for any inconvenience we caused 😊
Love my boots so comfortable and very…
Love my boots so comfortable and very vast delivery excellent service.
10 januari 2025
Review zonder uitnodiging
Antwoord van Shoelace Athlone
Thank you
Bought as present for someone
Bought as present for someone, quality was very good I was pleased
6 januari 2025
Review zonder uitnodiging
Antwoord van Shoelace Athlone
Thank you
Wow!
Wow, What a service, ordered and delivered in less than 24 hours, well done folks!
2 januari 2025
Review zonder uitnodiging
Antwoord van Shoelace Athlone
Thanks so much :)
Fabulous sandals purchased in the sale.
Fabulous sandals purchased in the sale.
Really great quality, exceptional promt delivery and service,
I will definitely purchase from this retailer again.
Thank you!
30 december 2024
Review zonder uitnodiging
Antwoord van Shoelace Athlone
Thank you
Antwoord van Shoelace Athlone
Thank you
Amazing shoes
Found shoelace online had a browse and bought a pair of mule shoes had them delivered in 3 days absolutely great service there based in athlone, Ireland I'm definitely buying off them again beautiful collection of shoes and affordable too
26 december 2024
Review zonder uitnodiging
Antwoord van Shoelace Athlone
Thank you
Footwear Heaven
I have bought a few pairs of shoes on line in this local store and in person. It's so handy to order and collect. There website is easy to use and they have great quality footwear and handbags at afforable prices. There stock is vast with so much to chose from. Its an excellent store, lucky to have it in our locality.
21 december 2024
Review zonder uitnodiging
Antwoord van Shoelace Athlone
It's nice to read your review, thank you very much
Very fast delivery.
Very fast delivery. Delighted with my shoes. Will be ordering more. Great selection of shoes.
17 december 2024
Review zonder uitnodiging
Antwoord van Shoelace Athlone
Thank you
Excellent service
Excellent service. Very fast shipping. Beautiful boots. Definitely shopping here again. Well worth a look at their page.
18 december 2024
Review zonder uitnodiging
Antwoord van Shoelace Athlone
Thank you
Great website service 💯
I have only recently came across your website and have done 3 orders. Fantastic service amazing quick delivery service and have had to to a refund which was so quick too. Will definitely be ordering more from you. Only thing I have to same if you would ever do half sizes would be great
18 december 2024
Review zonder uitnodiging
Antwoord van Shoelace Athlone
Hello, thank you for your review
Super speedy dispatch and delivery
Super speedy dispatch and delivery, and further Christmas shopping period too, very impressed! Love the boots too. Definitely recommend and would buy from there again.
12 december 2024
Review zonder uitnodiging
Antwoord van Shoelace Athlone
Thank you
This is the second time I have ordered…
This is the second time I have ordered from Shoelace.
I ordered on Monday and my shoes arrived on Wednesday. Excellent service and a good clear website.
Marise
9 december 2024
Review zonder uitnodiging
Antwoord van Shoelace Athlone
Thank you
Ordered my item on the 5th of dec nd i…
Ordered my item on the 5th of dec nd i received it the following day.
5 december 2024
Review zonder uitnodiging
Antwoord van Shoelace Athlone
Thank you
Absolutely will purchase from here again.
Sizes seem to be bang on, pictures are accurate and really fast delivery.
Definitely recommend
28 november 2024
Review zonder uitnodiging
Antwoord van Shoelace Athlone
Thank you
This was my first purchase from…
This was my first purchase from shoelace .
It was exactly as advertised.
It arrived exactly when it was due.
The quality is excellent.
The website was easy to navigate.
I will definitely be purchasing from them again.
26 november 2024
Review zonder uitnodiging
Antwoord van Shoelace Athlone
Thank you
Fast delivery
Fast delivery, excellent quality. Very happy customer
18 november 2024
Review zonder uitnodiging
Antwoord van Shoelace Athlone
Thank you
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