BOOX Reviews 

Very disappointing customer experience

I honestly felt misled by the way the price was displayed on the BOOX Australian store. The BOOX Go 7 was advertised as $239, but at no point during the purchasing process — including checkout — was it clearly stated that this was USD rather than AUD. I have screenshots from the actual checkout proving this.

As I was purchasing from the Australian store, it was completely natural for me to understand $239 as AUD 239, not USD 239. I only discovered that BOOX considered the price to be USD after receiving the order confirmation.

I contacted customer service and provided all the screenshots, but after many emails and a delayed delivery, the only “goodwill gesture” management offered was a $10 coupon requiring a minimum $20 purchase. Honestly, I found this compensation laughable and extremely disappointing considering the situation.

I was initially excited about the BOOX Go 7 and wanted to be able to recommend BOOX. Unfortunately, the way this situation was handled has seriously damaged my trust in the brand.

The product itself may be good, but the customer experience was not.

I had to replace my old Nook ebook reader, and for the replacement I wanted something that was equally small, but that could do a bit more: allow me to read ebooks both from B&N and Amazon, and borrow them from the library using Libby. The Boox Go 7 does that, and does that well. Downloading Libby and the Nook and Kindle apps was straightforward, and the black and white text is crisp and very legible.

Steep learning curve for the Boox Go! So far I love the reading experience BUT I still haven't figured out how to add EPUB files, how to highlight on the Libby app, how to figure out optimal settings for apps on my Boox, how to clear a note, and so many more things.

Documentation is practically useless. I've been learning to use my Boox ereader from YouTube videos and reddit posts.

The NeoReader is gorgeous, but I can only read books in the public domain on it. I can't figure out how to add any other purchased ebook to the Boox. So I am stuck reading things in the Libby / Bookshop.org / CloudLibrary. I'm trying so hard to avoid using Amazon and the Kindle app, but the Libby app (where I read 90% of my books, from the public library) does not support highlighting and has only rudimentary note-taking--so I've had to use the Kindle app on my Boox. I'm bummed about that.

Boox Products are INSANELY WELL DONE. I am amazed that you can even buy them - the tablet is particularly well done with the Android integration. You can use this as a daily sync to google calendar / outlook calendar + Inkday overlay, to have what everyone has always wanted, a Filofax like experience that ties back to the calendar program. Also: better kindle experience than kindle. Further: daily newspapers such as USA Today and other pdf-based, true newspaper experiences are AN ABSOLUTE DELIGHT! I'd give 10 stars, if available.

The instructions on the website for purchasing the producto are clear.
And my box was on time in my address.

Dead on arrival. Part of the touch screen did not work right out of the box.
Instead of going, “Oh, our bad. Here’s how we can make it right,” it was “send us 20 photos of this brand new device you just opened. If you don’t, we’re holding your shipping label ransom”. I shipped it back 8/10 and it now just arrived 8/21 and I do not have ~$700 back yet.
I will say the customer service did respond relatively quickly.
It’s just disappointing a $700 device doesn’t have better quality control.

Great way to keep instant thoughts and capture notes without loosing them. It comes with enough storage. I love it so far.

The device itself is great and I think will increase my productivity quite a bit. I do wish they would have had better instructions or maybe even a welcome video to walk the customer through some of the basics. Also, the shipping/delivery was not a good experience. I got tracking info just a couple days after ordering, but USPS didn't show they had picked it up until over a week later, then took a week for delivery attempt when it was in the metro area I am in for 3 days. Delivery attempt was on a Sat when nobody was home to sign for it, so I had to wait until Monday to finally get it... so, over 2 weeks from when I ordered. I don't blame BOOX for the shipping circus other than they actually choose USPS to start with. Hindsight I would have had delivered to my office which would have saved about a week.

I love my boox palma 2, it’s the best E reader ever

I ordered a boox tablet two months ago and it never arrived, and was sent back to the sender because incomplete address. I verified the address I submitted with the order and it was the same one I have used for every other package that I have successfully delivered in the past couple of years. It was sent back to them and their customer service team refuses to send a replacement or a refund because they can't find it. They repeatedly tell me that my case is a "priority" but often go over a week without responding. 12 days ago they said they would have a response on my "high priority" case to find the missing shipment in less than a week, and obviously they have a different meaning for the words "high priority" because I have not heard back. I strongly recommend you buy something else. There are good non-kindle, non-nook options for those that don't want to be stuck in those eco-systems. If you buy something from boox you might find yourself $300 short and with nothing to show for it.

Edit: Boox has reached out to me and honestly their response makes this a worse experience. After 13 days of not hearing anything from them on the last communication, in which they promised me my case was "high priority" (which they even wrote in bold font), suddenly they spring into action when I give them a bad review. All of a sudden, over two months after useless back and forth where they couldn't do anything for me, once I go out of my way to leave a bad review and submit a claim with my bank, they can now magically offer a refund for my troubles. What a joke.

I realized when I received my Boox that it wasn't what I thought it would be and didn't want to keep it as I would never use it - I wanted a refund. Good Luck getting your refund. I am still waiting on mine. I assume it should come any day - yet, who knows? In order to even request a refund, I had to go through a lengthy process of taking pictures of the product and pictures of the product in the box before mailing and then a picture of the outside of the box before mailing. After I mailed it, I had to email these pictures - yes, the inside and outside of the box with shipping label. I had to email these to let them know I was returning the product. Make sure you know what you're getting into when you buy from them.

Great customer support experience with BOOX. I reached out about verifying the authenticity and warranty status of a second-hand Tab Ultra C Pro I had purchased, and their team responded quickly and clearly. They checked the serial number, confirmed it was an authentic product, and let me know it was out of warranty with no repair history — all handled professionally and without any hassle. Really appreciated their flexibility and fast turnaround. Would definitely trust their support again.

I purchased a Boox Go 7 B/W in August 2025 directly to test out before buying three more for my family. Less than a year later, the internal E Ink display randomly cracked while sitting in its official protective cover—with zero drops, physical impacts, or misuse.

When I submitted a support ticket within my 1-year window, BOOX support immediately dismissed it as "user-induced physical damage" based purely on photos, claiming external stress must have caused an internal glass failure. They offered no warranty coverage whatsoever and instead demanded $72 for a screen replacement plus $25 in shipping just to make a sub-$250 device usable again.

E-ink devices should be built to withstand everyday life—or at the very least, backed by a manufacturer that takes accountability for fragile structural design instead of default-blaming the customer. I was about to purchase three additional units for my wife and kids, but given the severe build quality concerns and non-existent warranty support, I will be taking my business elsewhere. Avoid if you expect a device to last longer than 12 months.

The device itself is wonderful. Feeling much calmer and more immersed than when I use my smart phone or my computer. Sharp clear text and easy navigation. The color brings things to life a little though obviously not to the same degree as on a smart phone or a tablet. My only criticism is having to sign for the USPS delivery, which required someone to be home all day waiting. I have received other electronic devices without having to sign. Something to think about. Otherwise a great experience so far.

First, I would buy this again. Now let’s get to the experience.

My package was a week delayed getting to the post. My first report of the delay I was told patience, thankfully the second time someone from customer service checked on it and 2 hours later it was being shipped. So 1.5 week delay in shipping.

A week later it arrived (yes, 2.5 weeks from ordering). It isn’t easy to set up and if you’re used to ecosystems where your face or print gets you into everything, you’re going to spend some time setting it up.

The color screen is dark and because the device is small this matters, I didn’t understand that impact since my e-ink screens are 7 and 13 inches. But, you can optimize the refresh, color and lights to make it pleasant to read in - again, it takes some set up time to make reading enjoyable.

Now, for the use and why I will absolutely continue to keep a Boox. I have the Palma 2 Pro and she is my travel companion! I am an avid reader and this lets me have: Libby, Kindle, Kobo, Hoopla and Audible in my pocket! It lasts for an entire day of travel (keeping in mind I am not using the browser) without needing a charger. It doesn’t annoy my seat companion with content or lights. This is strictly an e-book for me so I can’t speak to browser performance or app use outside of setting the device up for reading and that was sufficient. I can grab books off of Project Gutenberg’ website and have a quick link on my Home Screen that works well. It’s perfect if you’re going to put your 7 e-readers in your checked luggage and want access to all of your stories!

I received a faulty product that broke within 30 minutes of use. Took a bit to get a hold of customer service, only to be told that I would need to pay an additional $335 USD on top of the over $600 USD I already paid. Apparently, a lot of people are having problems, as a simple search will show. Really sad, because this was such a great idea and I had been excited about using my boox when I went to chemo with my husband. Now I own a very expensive paperweight.

Update: Customer service reached out to me and offered to help pay for the shipping to get my boox repaired. I would still have to pay an additional $300 for repairs on a product that I got 1/2 hour of worth out of.

I bought 10.3 II Lumi. Got first gen 10.3 2 years ago. I love these devices, they are the best. No silly subscriptions or paying for storage. You transfer files in seconds on computer, phone, e-ink. You read, mobi, pdf, EPUB.
There's amazing geenric TTS. Everything is amazing. I actually made a mistake and ordered first gen, instead of second and asked to cancel and it was no problem at all. I understand there might be issues with delivery, but that's on the couriers, not the device. Recommend, recommend, recommend.

I had a technical problem, the team helped me all the way to resolve it. Very supportive time

My shipment came quickly, and the product works great. I'm very happy with the battery life, and adding apps. The ereader is exactly what I wanted.

I ordered a BOOX Note Air5 C on August 2 with high expectations of receiving my package between "2 and 7 days". A label was created in the early hours of the next day (1:04 AM) which encouraged me that my package would soon be sent. However, three days went by without my package being turned over to USPS for shipment. The company said I could cancel my order as long as the order had not been turned over to the carrier so I requested cancellation. I received a denial to cancel because the company claimed that my package had been turned over to USPS. I checked USPS and they show they are still "awaiting the item" for shipment.
This lessens my confidence in anything being said by the company as being truthful. My recommendation is to purchase directly from Amazon rather than the company because Amazon has a trustworthy shipping policy. Apparently their association with Amazon takes precedence over their direct relationship with their customers.