Evolution Power Tools Reviews 219

Rage-5S delivered with a small part missing. I raised the issue with Evolution. Something went a bit wrong with the comms at their end at first, with a follow-up email from me going missing after their initial fast response, but once that was sorted out they resolved matters very quickly, which was much appreciated.

It is extremely rare for me to post reviews, however……
I have purchased 3 items from Evolution Tools recently.
A disc cutter, a mitre saw and a mitre saw stand and have been very pleased with each product.
Unfortunately the company is reliant on carriers to deliver their products. Particularly with the promise of next business day delivery.
When DHL mislaid an item that was due for a delivery on a Wednesday I was faced with losing 4 days of working on a project. Really frustrating given recent weather conditions.
By Thursday afternoon it was clear that DHL had dropped the ball. In stepped Evolution customer service.
After a couple of phone calls David arranged to send a replacement. I noted that this was after their normal hours and their warehouse also helped by dispatching it after the normal cut off time.
I received the packed the next day ! Just in time for the weekend.
A big thank you to David, Ruth and Michelle in customer service for their help and professionalism.
A refreshing experience in a climate of increasing reliance on online retailing.

Although we initially ordered an incorrect part, the correct replacement was identified by the evolution staff and dispatched in short order. Impressive and helpful

Fantastic customer service

I made an error with my order and missed out on a free saw blade. Contacted customer service and the blade was sent out free of charge, even though it was my mistake.

Service has been top drawer every time I have contacted them.

I bought the battery hoover.
However the battery developed a fault. The charge indicator failed. I contacted Evolution. No problem they said. They sent out a new battery.
Fantastic customer service
Highly recommended.

Easy to navigate website, good prices and excellent value for money. Bought a 216mm TCT mitre saw in 2016 and it cut more than I expected it would. Sadly the motor gave up and spares had run out so I went for a new one. Great communication from Evolution and would thoroughly recommend Evolution Power Tools.

By far the best customer service I have came across. My saw broke basically stopped working. They without hesitation offered to fix it then when couldn’t fix it decided to give me a replacement. Honestly the best customer service I’ve ever experienced five ⭐️

Really easy ordering and good product. I made an error in ordering an item and customer services couldn’t have been better. Shoutouts to Lauren and Danielle for their kind and excellent help.

I have ordered several times from Evolution and every time the goods have arrived in perfect condition. it only took one quick call to sort out a slight postage issue as I had clicked collect by mistake, less than an hour later items on the way and tracking number given. will be buying more from this company

I have been using my mitre saw on a regular basis for two years, at 85 years old my eyesight is not great and I relies on the laser for accuracy. Last week my light went out - literally!
Oh well, I though, I have had it two years and used it a lot - but I really cannot afford to replace it right now.
So I phoned customer service - and they were amazing! They arranged for it to be collected the following day, they replaced the lazer - AND FITTED A NEW BLADE for free.
It arrived back today, having been away for less than a week.
I cannot praise them enough!

P.Smith

I bought some saw horses years back and they’ve served me incredibly well. I recently moved and somehow misplaced the timber hooks so contacted Customer Service to see if I could buy new ones somehow but they’ve sorted me out 👌🏻

My mitre saw developed a fault - the blade slowed and there was a burning smell. The machine was just over two years old so well within warranty. Not being technically minded I hadn't a clue what the problem was. But Evolution customer services were brilliant. An initial phone call and exchange of emails + pix tried to diagnose the problem as a possible consumable. When it was confirmed that brushes weren't responsible arrangements were made for collection next day with a promise of early return. There was an email update and the saw came back in full working order just two or three days after my first contact with Evolution. Excellent outcome that provides loads of confidence in the company's products and after-sale service.

Had a query regarding an offer on their website. A quick email resulted in a phone call (from the UK factory and not an overseas call centre) and email and all was sorted in a few hours.
Great service. On the strength of this I have placed an order with them.

I had a warranty claim with my mitre saw, the whole process was seamless and I was well informed throughout. The saw was collected and returned sharply. The customer service was great far excelling other tool companies I’ve dealt with. I would highly recommend.

I'm sorry and surprised to read negative customer reviews here, as they're at odds with my own experience. I do think there's a problem with the service Evolution is receiving from DHL, and I can understand people's frustration with that, but I've been lucky enough for the good points to far outweigh the bad. That is, I bought their cheapest mitre saw, and it was so good that when a friend borrowed it, I bought another just so I wouldn't be without despite only being a DIYer. I then had a difficulty, which meant returning the 2nd machine during the warranty period, and I received exemplary customer service from Lauren via email. She was prompt, tenacious, on the ball, a pleasure to deal with and a credit to the company. Thank you

I've bought a number of power tools over recent months and though I've had my order confirmations I haven't seen the invoices which I need for my business. I'm chuffed with the equipment by the way - Table Saw and vacuum cleaner (which starts up when I fire the saw up) along with some other bits and bobs. I didn't have time to call today to request the invoices so I tried their chat feature expecting to get a bot. I forgot to check for a response, but the next time I looked, I'd had a response.
I sent my request at 16:40, I'd had a response by 16:42 from Michelle P, saying they'd be on their way and another at 16:45 saying I should have them.
There they were sitting in my inbox - fantastic service.

My Rage 5 S lost a spring off the frame. This made the saw less safe to use. I couldnt find a part number anywhere so contacted Evolution customer services. Sarah, was very professional and forwarded me an email with a parts breakdown. The part i needed was not listed but Sarah got me a replacement and sent it out for free. GREAT CUSTOMER SERVICE. Well done.

I bought a 255mm Sliding mitre saw 2 years and 2 months ago, it's only been used lightly on DIY projects, at the weekend I stopped working. As it's out of warranty and I am Chartered Engineer I took it apart to find out what was wrong, turns out it is a quality issue and a wire with on the stator not being adequatley protected and was contacting the rotor. The initial response from customer services was poor and they didn't seem to have read the summary of the issue I sent them. After further correspondance and raising the issue on Trust pilot Evolution carried out a management review of my case and have now supplied a replacement for the damaged part FOC.

My warranty claim on a sliding mitre saw, in it's third year of use, was handled efficiently by friendly staff who communications were clear and unambiguous. The machine was collected by Evolution and returned fully repaired within 5 days. The whole experience was painless and very impressive.

1. Apparently you can't order any part that is not in stock, I was told to just keep checking online? Very poor that you can't get parts you need or even put on back order.
2. I ordered 2 x parts including a zero tolerance plate, that were both "In Stock", "Buy with confidence" on "next day" delivery, so far so good.
Got order confirmation and a "DPD" tracking number.
Checked DPD tracking via the link on the website order page...Tracking number does not exist!
Next day DHL (not DPD) delivered a package..great! Or not so great, as it only contains 1 of the 2 items ordered, no Zero tolerance plate?
Emailed Evolution, to be told sorry, an email should have been sent on 21st Dec. (the day I ordered) and "The plate is currently out of stock until later in in January,". I was offered a refund or wait for it to be shipped later. I decided (maybe foolishly) to accept a later delivery, as the part is essential to me.
However, I checked again on Evolution's web shop, and the plate was still showing as "in stock", so I informed them of this, but my comment was not acknowledged, and this part is still showing as "in stock" today as I write this review.
So they are clearly and knowingly lying or intentionally misleading customers as to items being "in stock". This is NOT acceptable! It is now 8 days after I ordered, and they obviously knew that the item was NOT in stock then, and yet they still have it on sale and shown as in stock today. Shocking practice!
Having now read the reviews on here, I am not surprised by their lack of honesty or commitment to provide appropriate customer service I have experienced, or the poor quality of tools. (The rage5s should have been supplied with the optional £30 zero tolerance plate as standard), as the standard plastic plate is not fit for purpose.
Overall, the rage5s table saw is poor quality, poor performance table saw, equivalent to cheap Chinese tools, (which is probably where they originate?)
And the after sales/customer service is very poor.
I would not recommend Evolution power tools if you want quality items and any kind of reasonable after sales support.