KELSEY Media Reviews 

Subscribed to ametuer gardener 6 months upfront. Never received the free advertised gift . Had to ring them after 6 weeks and was told they had run out .. ( nice to be informed) they did send out some seeds but only because I complained.
Received 4 issues of the magazine and now nothing , I have to contact them every 2 weeks to get a replacement magazine ( which is tracked ) I have complained 3 times via email and was told they are being sent and to just keep contacting them for replacements ... So now I eventually receive my magazine 10 days after publication.
I will not be renewing this subscription..

Hello this is my review regarding Kelsey media, where I have ordered some music mags (sorry here at first for my kinda rotten English - but schooldays are long gone; nevertheless I hope you will understand the main thing), ... Shortly after my payment I asked about a tracking number. A nice-writing lady at Kelsey very fast replied that there is no one, so the postage costs are recognizeable cheaper - but it will up to take 28 days to receive the mags. I was not so funny surprised and thought "hmhh??", 28 days from the UK to Germany - are the mags on their way by a stagecoach with a detour through Siberia? This gave me moments of doubts and I wrote again regarding that long time. Again a friendly answer, I please should have patience for those 28 days. So I did, ... ... and HEY, today the mags (after 26 days) arrived totally perfect packaged; I´m glad as hell-is-hot!! Sänx a LOT, Kelsey, for the very trustable, recommending business!! Rudi

The fact that this company maintained records of orders for years while completing the book's publication process is a testament to their honesty, integrity and dedication to customer service. Kudos to you.

Vivo en Mexico. Mi pedidos extravió en el correo. Escribí a Customer Service y me enviaron otro ejemplar. Excelente atención de Andrea.

I never received the magazine I bought. I waited the required 28 days for delivery and a month extra, still nothing.

Customer service stopped responding after I asked for a refund and my email to customer support got returned to sender due to customer support email was flagged as spam by Spamhaus ZEN.

Don't buy from them.

Couple of editions of my regular magazine didn't arrive. (Would've therefore dropped to 3 stars). But very swift response from Charlotte at Kelsey Media today, and a refund for the missing editions, mean I'm very pleased with the customer service, which was excellent. (4 stars as the missing editions are now out of stock).

Charlotte from Kelsey media was really helpful and ensured our changes to subscription and access to the titles we use were really smooth.

So at first I was panicking as I couldn’t find my tickets for the car show. So I reached out for support and with in minutes I had my tickets and what a pleasure it was to deal with. No issues what so ever I highly recommend

The prompt reply to my request for service.

I recently had the experience of not receiving my magazine. I did try the 'contact us' tab on my login page of my magazine (RCM&E) but couldn't get it to work (repeatedly got the message to 'try later') and so contacted the editor who promptly passed it on to the right personnel who acknowledged my request and agreed to dispatch the missing copy (I live in New Zealand)
All this happened within the space of 7 hours which is pretty good when you allow for the different time zones

I received an extremely swift response (within minutes) to my e-mail enquiry regarding the non-delivery of my Magazine which I have on annual Subscription. The response was not only helpful but very courteous.

My query was comprehensively answered within 10 minutes! Excellent service.

Had a none delivery of my magazine which was sorted out really quickly and efficiently by Charlotte in customer services.

Had to cancel a subscription once my grandson ‘outgrew’ the chosen magazine. Customer services were helpful and all communications were friendly in tone. Much appreciated!

I recently missed a subscriber issue of Railways Illustrated and on contacting Customer Services Georgina apologised and said a replacement copy would be sent to me, she also asked if I'd received the following issue which I then realised I hadn't, she added that it would be sent out too.

Both copies have duly arrived , excellent no quibble customer service from Kelsey Media.

I must add that I don’t find Kelsey Media responsible for the non-delivery of the original copies but the deplorable service offered by Royal Mail.
Mick Boyd

Excellent customer service. Responded and resolved within 2 minutes of me sending an email. Would definitely recommend

It took a long time before my World Cup Special arrived in the Netherlands: dispatched on May 21st and arrived on June 17th. In the meantime, I was reassured by Charlotte from customer service. It’s people like that at Kelsey that keep me ordering directly from you

Excellent service provided by Kelsey Media. Polite and courteous staff who were helpful and efficient. I am very pleased with the service I received.

The quick response from Sonia from the Customer Service Team was terrific. I've always had quick responses from your company in the past and having it confirmed again today says that you are consistent in employing very good, energetic and responsive staff. Again, top marks to Sonia!

Had a problem with my magazine subscription and emailed them, within 48 hours had a really lovely email explaining what had happened and how it was going to be resolved and offered to send me 2 months of magazines free for the inconvenience, I accepted 1 free magazine. Problem sorted.

What a great service, which I find sadly quite rare nowadays

So well done and thank you Charlotte for your lovely email and quick efficient service.

Best Andy