KELSEY Media Reviews 

I had to change the address on my order, twice. Both times Daisy Angelo, responded to my requests very speedily and efficiently. I am impressed by the way both changes were dealt with . Very refreshing in this very fast world.

Daisy Angelo at Kelsey media was very helpful and had a great attitude.
Also Kelsey media has a great selection of magazines to choose from. Keep up the great work guys.

Excellent customer service! My order was missing one item, so I emailed the Kelsey help people and received a reply in approximately 5 minutes. My issue was dispatched the same day. Will happily buy from them again.

Daisy from Kelsey Media followed up on a faulty CD by sending a replacement. When that replacement was lost in the post, she went out of her way to source another CD. I thought she was terrific! Nelleke Bak

Excellent customer service

Incredible. Ordered my magazine in Christmas period. That supposed to be sent after 3 January and estimated delivery time was up to 4 weeks. Guys you are really fast. I got my Depeche Mode ultimate music guide today. That was really fast ( from UK to France). Thank you very much. I recommend and for sure will order something more in the future. Thanks a lot

Easy to renew magazine subscription and good customer service when I had a query about my order.

Daisy from Kelsey Media and the entire Kelsey Media team provided honest, quick and thorough customer support. They helped me to locate hard to find items and answered all of my questions.

Daisy is a treasure, helpful and proactive, thank you!

Daisy Angelo of Kelsey Media's Customer Services was terrific in promptly dispatching a replacement copy of Uncut when my magazine arrived in the post without an accompanying CD. I'm very grateful for her responsive action!

Excellent and helpful after-sales service - Daisy very quickly resolved a question I had with my order. Thank you!!

Daisy dealt with my question quickly and efficiently. Very happy with service and communication. Would definitely recommend.

My December issue of Uncut never made it to my mailbox. All I had to do was contact them and they've immediately mailed another copy. That's what you call great service. Thanks again Daisy!

I've subscribed for a couple of years and never had any problems. Magazines were delivered prompt, can't fault them. My tastes have changed so cancelling my subscription was so simple. Literally one message and a reply within a working day to say its cancelled. Efficient and polite, no problem

Kelsey Media offer a great variety of publications. They make it very easy to subscribe. But, similar to the likes of Virgin Media they make it difficult to cancel. You have every option on line to purchase but not to cancel. Because of this it’s a one star.

I recently cancelled a gift subscription for a Kelsey publication in error. Customer service responded rapidly to check that I had intended to cancel the subscription and offering to reinstate it if and when I so wished. As I wasn’t aware of my error, I had the subscription renewed and everything went back to normal. I felt that this showed a quite surprising level of response to a problem which did not originate from within the company.

This company are hopeless and they lie. Recently took over uncut music magazine. Failed to send my first copy with them then said they were unable to fulfil the issue. I complained further and they sent me two copies of the next issue. Complained again. Third issue with them and again it hasn’t turned up. Lied about it being a ‘customs issue’ then said they were ‘unable to fulfil’. Extraordinary. How hard can it be to just send a copy to your subscribers… it’s what you are meant to do as a business. And, if I hadn’t complained, I’d be getting charged for it too!

Daisy has made the process of changing my customer details so seamless and its refreshing to experience that.

Before I ordered my magazine, I made a quick call to customer services. I was helped by Daisy. She was very accurate and pleasant to talk to.
My package was immideatly sent after I did my payment and it laid at the Dutch Customs within days.
There it took 10 days to deliver it at my home address!
Kelsey has a lot more magazines that are interesting for me. It's a website that I will return too :-)

Had some account query issues and Daisy sorted them for me.
She did a really great job.
Highly recommended