We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 2 van de 5 sterren

I placed an order with the company on November 10 and I have yet to receive my products. Furthermore, they went ahead and charged me a second time a week later. The only reason I’m giving two stars is... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

When will we learn? So many scammers and fake products to get our money and information. Like all the others…I ordered the product. It took forever to arrive and there was no difference I could see... Toon meer

Beoordeeld met 1 van de 5 sterren

Bought a one-time purchase as part of a black Friday sale, finally noticed now (in February) they have been charging a recurring fee of $39.99 a month since November for NOTHING, not sending any produ... Toon meer

Beoordeeld met 3 van de 5 sterren

They have great communication and don't hesitate to refund if you contact them, but the delivery time is pretty ridiculous.

Bedrijfsgegevens

  1. Cosmetische producten leverancier

Geschreven door het bedrijf

Volufiline USA is a skincare brand built to help people feel more confident in their skin. We create high-quality, volume-supporting cosmetic serums for areas like under-eyes, smile lines, and fine lines. Our priorities are real results, clear communication, and a great customer experience, with fast shipping, responsive support, and simple, effective products.


Contactgegevens

1,8

Slecht

TrustScore 2 uit 5

31 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 7% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 maand

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

1,8

Alle reviews

(31)

31 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

No-Delivery Received and Unauthorized Charge!

Complete scammers! I finally bought a bottle about 2.5 weeks ago after seeing some ads on Instagram.

Not only did I not receive my product, a few days ago out of nowhere they charged my card for $39.99! I never saved my payment method!

I've sent multiple messages on their site's form submission, and have called their customer service +1 (513)-449-9947. They have not responded to my email to their info@ email, either.

16 januari 2026
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Drop Ship Scam

Drop Ship scam. Product is fine, don’t really notice a difference. Just like everyone else, I cancelled my subscription after I noticed they would repeatedly charge me every month, yet THEY STILL CHARGED ME. Call them it will tell you they’re helping other customers and then they will disconnect the call.

10 januari 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Absolutely WORST company! DO NOT BUY!

Absolutely WORST company!! SCAM! When you make a purchase, you’re automatically enrolled in their VIP membership. They wait until after your product has shipped, and then charge your card the $39.99 fee. Nowhere on their website does it say when you make a purchase, you’re automatically enrolled in this membership. In fact, if you click on the ‘Membership’ link all the way at the bottom of the screen, it says you have to add it to you cart during the purchase process!!!! I have emailed them 3 times now and I get the same autogenerated email in return probably a week or more later. This is an absolute SCAM!! DO NO BUY!!

23 december 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Buyer beware

Buyer beware. When you purchase anything they keep your credit card and auto sign you up for a monthly membership that costs $39.99. No email notification, nothing. You only find out what is going on after you get these random charges and have to figure out what is going on.

26 december 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I ordered on December 21st for which I…

I ordered on December 21st for which I was first charged. I received an email, but no invoice or receipt. I have not received the product, but I was charged again a week later at a higher rate of 39.99. The first charge was 30.95. Not good practice for a company. Seeing these other reviews with the same problem, it worries me.

28 december 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Did not deliver.

28 november 2025
Review zonder uitnodiging
Logo Volufiline USA

Antwoord van Volufiline USA

Hi there, we’re sorry to hear this. Please contact us with your order number at info@volufiline.us so we can resolve this and get your delivery or refund sorted right away.

Beoordeeld met 5 van de 5 sterren

Luxury packaging + fast ship

Really quick shipping, 3 days via USPS Ground. Tracking was also included which was nice so I could see when it was coming. The packaging is very luxury feeling and the serum is high quality and authentic.

6 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Love the free gift

Loved the free cream gift that came with my serum, both have been working so well for me. Feels really hydrated and plump now underneath my eyes and on my lips. The shipping time was good too.

1 december 2025
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Never received my order and I was charged a 2nd time

I placed an order with the company on November 10 and I have yet to receive my products. Furthermore, they went ahead and charged me a second time a week later. The only reason I’m giving two stars is that they seem to respond if you write to them but at this point who knows if I’ll ever receive my items or be refunded for the mysterious second charge. Stay away and order from The Ordinary instead - they are cheaper and they actually fulfill orders.

10 november 2025
Review zonder uitnodiging
Logo Volufiline USA

Antwoord van Volufiline USA

Hi AMG, thank you for taking the time to share this feedback, we’re really sorry to hear about the experience you’ve had. This isn’t the standard we aim for, and we understand how frustrating delays or unexpected charges can feel.

It sounds like there may have been a duplicate billing authorization or a shipping delay, and we want to resolve this for you right away. We can confirm that every order is either fulfilled or refunded in full, and we’d like to prioritize your case personally.

Please reach out to our support team at info@volufiline.us with your order number or email. We appreciate your patience and the chance to make this right. Our team is here to help until this is fully resolved.

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer